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clinical services specialist ii staffing float resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills

• Medical Terminology

• Honest, accurate, and reliable

• Anatomy & Physiology

• Able to work well with others

• MS Office, 10 Key

• Self-directed and quick learner

• ICD-10 CM Coding

• Creative strategic planner/problem solver

• Data entry (50-60wpm)

• Superb Organization and detail-orientation

• Multi-line phone systems

• Excellent written and verbal communication

• Dictation, Clinical Skills

• Motivated, energetic, with a positive attitude

• Advanced in multi-tasking

• Adept at managing multiple medical scheduling projects

Experience
08/2020 to Current
Clinical Services Specialist II Staffing Float Legacy Medical Group Resource Pool City, STATE,
  • Put patients who arrive with questions, concerns and hesitations at ease with a calm and friendly demeanor
  • Complete assigned tasks and handle a variety of diverse situations successfully while maintaining familiarity with safety measures, customer service and telephone etiquette
  • Perform activities such as; patient appointment scheduling, answer multi-line phone systems; triage, screen and forward incoming calls, chart and document patient telephone inquiries
  • Perform insurance verification, patient referrals, registration and acquire demographic information
  • Maintain familiarity with patient admitting, medical terminology, medical records and health Information
  • Serve as a primary resource for patients, providers and other staff members
  • Problem solves independently, mentor’s others and is self-directed
  • Interface with physicians on a regular basis, work collaboratively with all Legacy Health departments and as requested do a limited amount of end of day cash drawer reconciliations.
08/2017 to Current
Medical Supply Preparation/Fundraising Events Volunteer Medical Teams International-45+volunteer Hours City, STATE,
  • Help prepare donated medicine products, health supplies and equipment for shipment to various medical clinics in more than 100 countries around the world that are experiencing, refugee crisis, natural disasters and mothers and children in need
  • Volunteer as a medical supply products sorter and packer at the Oregon distribution center located in Tigard, OR
  • Sort, identify, categorize, count inventory and pack a variety of pre-sorted medical supplies used for various medical specialties, preparing them for shipment
  • Utilize available resources to identify medical products, complete inventory and ready boxes for shipment.
06/2017 to Current
RMHC East House Host/Fundraising Events Volunteer Ronald McDonald House Charities-90+volunteer Hours City, STATE,
  • Meet and greet guest families at the front desk with a warm welcome, manage guest registration process: check in/check out, house tours, and access to their rooms, answer and assist with phone calls, help the guest residents in any way possible to make their stay as comfortable as possible as a “Home away from home”
  • Serve as a resource for families for navigating transportation, neighborhood services, and family activities in the community, demonstrate commitment to compassionate hospitality principles with each family interaction and create a comfortable environment that encourages family cooperation and a home-like environment
  • Provide oversight and support guests using kitchen, teen room, family room and living room spaces
  • Maintain enthusiasm with excellent customer service skills, sustain the ability to work well under pressure, meeting multiple and sometimes conflicting priorities, provide proficient analytical and problem-solving skills and utilize excellent listening skills and exceptional verbal, written, and interpersonal communication skills
  • Work with other volunteers in setting up, organizing, and working volunteer shifts during Ronald McDonald House fundraising events: Hearts & Hands GALA, Stronger Together 5k Run, Walk and Roll and the Golf Classic.
08/2011 to 08/2020
Clinical Services Specialist II Legacy Medical Group Orthopedics City, STATE,
  • Provide care from pediatric to adult orthopedic and medical surgical patients in a fast-paced environment
  • Execute assigned tasks and handle a variety of diverse situations successfully while maintaining familiarity with safety measures, customer service and telephone etiquette
  • Perform activities such as, patient appointment and surgical scheduling, answer multi-line phone systems, triage, screen and forward incoming calls and phone enquiries
  • Perform insurance verification, patient registration, referrals and acquire demographic information
  • Review physician's dictations and physicians' orders for patient care services, schedule patients referred from the emergency room, primary care and urgent care clinics
  • Provide complete and meaningful information
  • Maintain familiarity with patient admitting, medical terminology, medical records and health Information
  • Serve as a primary resource for patients, other staff members; M.A.'s, P.A.'s and orthopedic surgeons
  • Problem solves independently, mentor’s others and is self-directed
  • Interfaces with physicians on a regular basis, works collaboratively with all Legacy Health departments and does a limited amount of coding and charge entry using appropriate systems
  • Utilize office equipment and computer software, Epic Care, MS Office programs, PC and Windows applications.
Education and Training
Expected in 03/2021 to to
Associate of Arts: PreNursing Studies
Mt. Hood Comm. College - Gresham, OR,
GPA:
Expected in 01/2020 to to
Associate of Arts: PreNursing Studies
Clark College - Vancouver, WA,
GPA:
Expected in 01/2001 to to
Associate of Applied Science Degree:
Everest College - Portland, OR,
GPA:
Expected in 01/2008 to to
:
- ,
GPA:
Activities and Honors
BLS/CPR Provider Certified through American Heart Association 06/15/2020 – Present Phi Theta Kappa Honors Society Member 07/14/2017 – Present

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Resume Overview

School Attended

  • Mt. Hood Comm. College
  • Clark College
  • Everest College

Job Titles Held:

  • Clinical Services Specialist II Staffing Float
  • Medical Supply Preparation/Fundraising Events Volunteer
  • RMHC East House Host/Fundraising Events Volunteer
  • Clinical Services Specialist II

Degrees

  • Associate of Arts
  • Associate of Arts
  • Associate of Applied Science Degree

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