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Clinical Nursing Director Resume Example

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CLINICAL NURSING DIRECTOR
Professional Summary

An experienced Quality leader with over 20 years of experience in Health Care. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Enthusiastic Nurse Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of Patient Satisfaction and Service Excellence and training in Leadership skills. Motivated to learn, grow and excel in the Healthcare Industry.

Work History
University Health System - Clinical Nursing DirectorSan Antonio, TX02/2020 - Current
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Worked with the Pharmacy project manager to resolve chemotherapy dispensing problems, improve operations and provide exceptional customer service
  • Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from excessive wait times, protecting company reputation and loyal client base
  • Worked with inpatient and outpatient customers to understand requirements and provide exceptional customer service
  • Developed team communications and information for quality initiative meetings
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Developed team communications and information for Quality Initiative meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
University Health System - Patient Care CoordinatorSan Antonio, TX04/2014 - 02/2020
  • Evaluated effectiveness of current strategies with the interdisciplinary team and utilized recommendations to make permanent improvements to care standards
  • Acted as the main point of contact for patients, doctors and hospital staff by carefully reviewing medical charts and maintaining high levels of communication
  • Worked closely with patients to ensure excellent and direct individualized patient care
  • Monitored ongoing care and proactively corrected problems
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
University Health System - Registered Nurse, Interventional RadiologySan Antonio, Texas03/2012 - 04/2014
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care
  • Supervised and managed functions for 60-bed medical surgical unit, including daily scheduling, tasking and administration
University Health System - Intensive Care Unit NurseSan Antonio, TX09/1999 - 03/2012
  • Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
  • Maintained a respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
  • Observed patients' vital signs and administered physician-prescribed medications and treatments
  • Explained health care issues and ramifications to patients, families and chemotherapy infusions to promote informed medical care choices
Accomplishments
  • Documented and resolved [Issue] which led to [Results].
Skills
  • Profitability Strategies
  • Multidisciplinary Team Collaboration
  • Patient Care
  • Staff Management
  • Medical Records Accuracy
  • Nursing staff management
  • Clinical Quality Improvement
Education
05/2020The University of Texas At ArlingtonArlington, TXMaster of Science: Nursing Administration
  • Member of Sigma Theta Thau
  • Graduated with 3.5 GPA
  • Recipient University Health System Foundation Registered Nurse Scholarship Program
12/2017The University of Texas At ArlingtonArlington, TXBachelor of Science: Nursing
06/1993Baptist Health System School of Health ProfessionsSan Antonio, TXAssociate of Science: Nursing Practice
Certifications

CNRN-Certified Neuroscience Registered Nurse

CPHQ-Certified Professional in Healthcare Quality

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Resume Overview

Companies Worked For:

  • University Health System

School Attended

  • The University of Texas At Arlington
  • Baptist Health System School of Health Professions

Job Titles Held:

  • Clinical Nursing Director
  • Patient Care Coordinator
  • Registered Nurse, Interventional Radiology
  • Intensive Care Unit Nurse

Degrees

  • Master of Science : Nursing Administration
    Bachelor of Science : Nursing
    Associate of Science : Nursing Practice

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