clinical nurse director resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Performance focused Nurse Director offering over 12 years of broad based experience in clinical, operations, and practice management. Success in leading teams while providing exceptional care to patients. Expert in all aspects of patient care and highly adept in working closely with physicians to achieve optimal patient outcomes. Proven leader focused on developing clinically competent, patient-focused teams. Accomplished in improving delivery of care, patient outcomes and nursing staff performance. Proficient in effectively using EPIC, E-clinical, and Athena Programs to manage patient care.

  • Successfully achieved reaccredition from the American Diabetes Association for 2021-2025 for Endocriniology
  • Integrated the food kitchen BMC program with existing diabetes education (DM ed) classes
  • Adjusted diabetes education classes to include zoom classes during the height of Covid and beyond. Increased attendance by 100%
  • Developed ambulatory clinic protocols for nurses across all departments
  • Implemented triage call protocol throughout Neurology increasing standardization and call back time by 25% or less than 2 hours and length of call and disposition by 67%
  • Diversity and inclusion team- Project team member for retention as well as leadership accelerator program for operations managers for 2022.
  • Developed resource nurse Neurology department
  • Work with pharmacy across all departments to look at upcoming treatments and processes
  • Co-Chair the informatics council for Ambulatory nursing 2020 through spring of 2022

  • Budget Planning
  • Data Analysis
  • Employee Recruitment and Hiring
  • Process Implementation
  • Policy and Program Development
  • Performance Monitoring
  • Clinical Quality Program Standards
  • Profitability Strategies
  • Service Utilization Improvements
  • Information Systems Development
  • Financial Operations Oversight
  • Employee Training Program
  • Expenditure Authorization
  • Employee Performance Evaluations
Work History
Clinical Nurse Director - , 05/2019 to Current
Boston Medical CenterCity, STATE,
  • Nurse Director for Endocrinology, Neurology, Renal, and Podiatry Clinics. Interim director since 6-2022 for Transplant and Vascular surgery.
  • Manage 20 nurses and partner with over 125 providers across six departments across the medical center campus.
  • Work in matrix organization to work on and implement hospital goals as well as recognize opportunities for development and streamlining.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
  • Coordinated departmental operations according to administrative, legal and medical guidelines
  • Oversee training, staffing and education of all nurses
  • Sought opportunities to improve patient care, outcomes and nursing staff performance.
Vascular Ambulatory Nurse, 08/2013 to 05/2019
Boston Medical Center, BostonCity, STATE,
  • Developed and implemented new RN position for vascular and endovascular department
  • Strategically developed pre-surgical clearance standards for pre-op patients to ensure patient safety and provide post-operative support to reduce readmissions for five-surgeon practice specializing in vascular and endovascular surgery
  • Implemented and maintained mission, business priorities, and strategic plans of office to provide optimal patient experience from pre-operative consultation to post-operative support
  • Reduced readmissions by 60% through pre and post operative support with patients outlining expectations and monitoring post operative signs and symptoms and direct line support
  • Observe strict compliance with Joint Commission (JCAHO), Occupational Safety and Health Administration (OSHA), and Health Insurance Portability and Accountability Act (HIPAA)
  • Assisted with Accreditation for Vascular lab 2018
  • On board new nurses for vascular floor Made substantial contributions to overall coordination of Amputee Program
  • Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
  • Assessed and assisted in diagnosis of patients in hospital facility Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
  • Used hospital-based OMR system to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations
  • Encouraged employee participation in redesigning systems and processes to minimize risk of harmful error
MBA: , Expected in 05/2017 to Babson College - Babson Park, MA
Bachelor of Science: Nursing, Expected in 12/2007 to University of Massachusetts - Boston - Boston, MA

American Diabetes Association, ADA

Vascular Nurses Association, VNA

American Nurses Association, ANA

American Academy of Ambulatory Care Nurses, AAACN




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Resume Overview

School Attended

  • Babson College
  • University of Massachusetts - Boston

Job Titles Held:

  • Clinical Nurse Director -
  • Vascular Ambulatory Nurse


  • MBA
  • Bachelor of Science

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