Clinical Educator/Nurse Navigator Resume Example Syneos Health

CLINICAL EDUCATOR/NURSE NAVIGATOR

Professional Summary

Accomplished health care professional in both health care administration and nursing who proudly maintains a highly productive, efficient and quality-driven environment at all times. Offering vast experience in the medical field with all levels of personnel. Excellent interpersonal communication skills and the organizational savvy to run any project smoothly and successfully.

Skills

Accomplished leader
Strong communication skills, decision making, direction, health promotion, leadership, listening, presenter, project management, published author, research, strong telephone, skills
Team player
Project management authority
Promotes positive behavior

Flexible, comfortable taking on unexpected tasks
Ability to lighten up tough situations
Skilled Patient/Family Interviewer
Proficient Excel and Microsoft Word

Work History

Syneos HealthClinical Educator/Nurse Navigator//Somerset, New Jersey//June 2020 to Current

Provide clinical education initiatives, support and navigation to patients and Health Care Provider offices for patients diagnosed with Crohn's Disease/Ulcerative Colitis taking the drug, Stelara. Assist patients in coordination of available resources. Follow patients pre/post infusion, through injection training and self-injections, under the direction of a specialized call cadence. Work compliantly with sales professionals and reimbursement specialists.

Landmark Medical CenterPatient Experience Coordinator//Woonsocket, RI//September 2016 to Current

Monitor hospital's HCAHPS Patient Satisfaction Scores set by The Centers for Medicare and Medicaid (CMS) Extrapolate data and produce monthly reports depicting hospital's progress in areas such as Communication with Doctors, Communication with Nurses, Responsiveness of Hospital Staff, Cleanliness of Hospital etc
Report findings to CEO, CMO, CNO,CFO, Directors and Leaders at monthly Leadership Group meetings Introduced and implemented hospital's AIDET+ program to enhance communication skills and build relationships, confidence and trust with patients, families and co-workers
Via Intensive training program, trained 83% of all hospital employees in 50 sessions over 10 days
Introduced and implemented CipherHealth's Orchid Rounding Program, improving overall patient experience/hospital rating Instrumental by increasing Nursing Communication sore by over 13 points as well as increase in Responsiveness and Overall Rating of Hospital Responsible for addressing and resolving patient/family complaints and concerns delivered by phone, letter or in person
Define and present Patient Experience at monthly Hospital Orientation for new employees and train all new employees in AIDET+ Define and present HCAHPS at monthly Nursing Orientation so nurses will understand importance of courtesy, listening and clear communication with patients and their families

Salubrious Shift LLCOwner/Practitioner//Lincoln, RI//August 2012 to August 2016

Briefly left traditional employment to care for terminally ill family
Utilizing knowledge and tools acquired through education, training and years of experience developed integrative health and wellness programs for patients undergoing chemotherapy and radiation as well as busy professionals juggling career and family life

Lifespan - Comprehensive Cancer Centers - RI Hospital/The Miriam HospitalRN Patient Navigator//Providence, RI//September 2006 to August 2012

Created Patient Navigation Programs in both hospitals to meet needs of cancer patients diagnosed with Breast and Head and Neck Cancer
As certified RN Patient Navigator worked closely with broad spectrum of healthcare providers and administration to ensure optimal patient care
Along with patient worked with oncologists, radiation oncologists, radiologists, primary care physicians, treatment nurses, speech and physical therapists, nutritionists, social workers, community health programs, pharmacies and major drug companies to ensure each patient received treatment Established and Chaired multi-disciplinary team of above mentioned for weekly case review to enhance patient care
Removing any barriers, to chemotherapy, medications and ancillary services according to their established treatment plan for best patient outcome
Created and facilitated state's first hospital Support Groups for Breast and Head and Neck Cancer Patients
Presented to both Avon Foundation and RI Foundation to secure funding for Navigation Programs
Served on hospitals Cancer Control Committees and Tumor Boards Presented abstract , Breaking Down Barriers to Cancer Treatment for Patients of Economic Disparities Existing Among Ethnic Groups- 2007 National Nurse Navigators Conference, Houston TX Presenter Spring Conference 2009- Oncology Nurses Society-Southeastern Mass Chapter- Improving Patient Outcome Through Patient Navigation-Case Studies Published author-Journal of Oncology Nursing Society 2011- Breast Navigator Program

Education

Bachelor of Science - Health Care AdministrationProvidence College//Providence, RI

Associate of Science - Nursing ScienceCommunity College of Rhode Island//Lincoln, RI

LICENSES/CERTIFICATIONS

MA RN- RN231968

RI RN- RN35245

CT RN-RN1759362

American Heart Association BLS

Certified Patient Navigator-Harold Freeman, MD Navigation Program Harlem Hospital, Harlem, NY

Accomplishments

*Nominated for Nurse of the Year-RI State Nurses Association 2011

Advanced to "Final Four in Non-Traditional Nursing (Navigation)

* Featured on Health Check,-NBC Channel 10 highlighting Navigation with

Head & Neck Cancer Patients

* 2010-2014 Initiated, coordinated Paws for a Cause -Dog Walk to benefit Head & Neck Cancer patients

Resume Overview

Companies Worked For:

Syneos Health
Landmark Medical Center
Salubrious Shift LLC
Lifespan - Comprehensive Cancer Centers - RI Hospital/The Miriam Hospital

School Attended

Providence College
Community College of Rhode Island

Job Titles Held:

Clinical Educator/Nurse Navigator
Patient Experience Coordinator
Owner/Practitioner
RN Patient Navigator

Degrees

Bachelor of Science - Health Care Administration
Associate of Science - Nursing Science

Clinical Educator/Nurse Navigator Resume Example

Resume Score: 80%

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