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clinical concierge resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable Medical Assistant bringing 10 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Skills
  • Event details
  • Management interaction
  • Understands medical procedures
  • Charting expertise
  • HIPAA compliance
  • Professional bedside manner
  • Conflict resolution abilities
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Data entry
  • Scheduling
  • Certified in Basic Life Support (BLS)
  • Medical terminology
  • Quick problem solver
  • Front desk operations
  • Records maintenance
  • Telephone etiquette
  • HIPAA guidelines
  • Records management
  • Customer service
  • Organizational skills
  • Problem resolution
  • Multitasking
  • Reliable and trustworthy
  • Communication
  • Decision-making
  • Training & Development
  • Referral verification
  • Leadership and mentoring abilities
  • Student evaluation abilities
  • Microsoft Office
  • First Aid/CPR
  • Friendly, positive attitude
  • Team building
  • Training manuals and materials
Experience
CLINICAL CONCIERGE, 12/2021 to Current
Martin's Point Health CareBiddeford, ME,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Measured patient peak flows to improve workflow efficiency.
  • Educated patients about medications, procedures and physician's instructions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Prepared and sent financial statements to support bookkeeping functions.
Medical Assistant/Clinical Preceptor, 01/2017 to 11/2021
Martin's Point Health CareScarborough, ME,
  • Successfully managed two provider clinics with 42 patients with no mistakes or complaints, while assisting other co-workers in clinic when needed
  • Elected as Clinical Preceptor by Clinic Administrator, developed different teaching methods to accommodate apprentices
  • Created Clinical Medical Assistant Training manual
  • Educate clinical staff on safety policies and procedures, and inform staff of continued medical education modules and track completion to ensure all staff is compliant
  • Member of the Safety Committee and Process Improvement Team
  • Successfully trained 13 Medical Assistant Apprentices, Interns and/or new employees
  • Create skills assessments and to check competency of students and new employees
  • EPIC (EMR) Superuser provided support to clinic staff
  • Attend weekly training for EMR system, and relay training to clinical staff
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
  • Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
  • Held clinical simulation projects and provided each student with individual feedback.
  • Initiated new learning methods to ensure total student comprehension while maximizing learning time.
  • Upheld patient safety standards by supervising students during medication administration.
  • Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
  • Educated and mentored students to help individuals surmount academic obstacles and personal difficulties.
  • Retained interest and maximized receptive learning by educating students utilizing instructional techniques, hands-on activities and laboratory curriculum.
  • Communicated students' individual and group performance to lead faculty.
  • Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
  • Eliminated learning gaps and effectively instructed students by developing IEPs, utilizing wide variety of teaching aids and leveraging motivational and implementation strategies.
  • Developed client rapport by effectively providing screenings, treatment and referral services.
Medical Assistant, 07/2014 to 02/2017
Valley Medical CenterCity, STATE,
  • Tracked reports to update employee health maintenance (up to date on vaccines, flu and tetanus shots)
  • Triaged patients as they arrived to clinic, set priority based off symptoms
  • Performed clinic audits
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Educated patients about medications, procedures and physician's instructions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
Medical Assistant, 08/2011 to 07/2014
The PolyclinicCity, STATE,
  • Support front office performing administrative and clinical support for daily operations
  • Answer phones, triage calls, schedule and coordinate appointments
  • Participate in cross-training on patient care process and standard office procedures
  • Trained the Plastic surgery staff of 5 providers and 3 nurses on the electronic medical record system (EPIC) (MYSIS)
  • Created clinical workflow
  • Medical Assistant float to all departments
  • Created relationships with patients and staff of multiple departments
  • Epic Superuser lead to an increase in hourly pay
  • Assisted with the transition from paper charts to electronic medical records
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assist/Receptionist, 09/2010 to 07/2011
Larson’s Family MedicineCity, STATE,
  • Support front office performing administrative and clinical support for daily operations
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
  • Answer phones and triage calls, schedule and coordinate appointments
  • Assisted with the implementation of the Medical Information System (MIS)
  • Externship turned part-time employee
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients to gather intake data and verify chart information.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
Education and Training
Bachelor of Science: HEALTHCARE ADMINISTRATION, Expected in 06/2019
Pima Medical Institute - Tucson, AZ
GPA:
Associate of Applied Science: HEALTHCARE ADMINISTRATION, Expected in 06/2017
Pima Medical Institute - Tucson, AZ
GPA:
High School Diploma: , Expected in 06/2004
JessicaMultiCareKentridge High School - KENT, WA,
GPA:

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Resume Overview

School Attended

  • Pima Medical Institute
  • Pima Medical Institute
  • JessicaMultiCareKentridge High School

Job Titles Held:

  • CLINICAL CONCIERGE
  • Medical Assistant/Clinical Preceptor
  • Medical Assistant
  • Medical Assistant
  • Medical Assist/Receptionist

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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