My job has consisted of many responsibilities over the 10 years that I have been part of the Information Technology/Quality Standardization Teams. One of the biggest accomplishments has been to participate in the build and implementation of a new EMR (Electronic Medical Record) in July 2012. Since then I have been part of each upgrade that has been done on the EMR. I have been involved in training end users in proper usage of the EMR. In 2017 I was in charge of implementing and maintaining the barcode program for immunizations/medications that interfaced with the EMR. I also was in charge of monitoring the Prenatal software program and the State of Oregon Immunization reporting. I was part of the Provider Advisory Committee and the RAVE (Rural Adolescent Vaccine Enterprise) committee.
Supervised office personnel ensuring all duties were performed accurately and timely. Supervised office operations and coordinated work schedules. Supervised clinical staff to ensure that workflow met high company standards. Provided training and guidance for new employees within the department. Interviewed, trained, and monitored employees in accordance with company policies and goals. Organized and evaluated office procedures to ensure an effective and efficient flow of work. Monitored work-in-progress and reassigned staff as needed. Managed the front office staff including reception. Communicated and interacted effectively with individuals at all levels of management. Did daily bank deposits and kept accurate accounting of petty cash spending. Scheduled and facilitated meeting for physicians or with staff when required. Ordered supplies only as needed. I also performed/assisted duties as per requested by providers or management.
Transcriptionist: Duties included transcribing physician dictation daily, proofread, code the dictation (CPT & ICD-9) and send it up for physician to review and sign off and then it was filed into the patient's chart.
Receptionist: Duties included answering phones, scheduling for three physicians, checking patients in and collecting copays as well as collect payments as required. As receptionist I also filed paperwork accordingly in the patient's chart and would call and confirm patient's appointments.
Insurance Billing & Data Entry: Duties included gathering patient insurance information for billing and putting it into the patient account. Appointment charge tickets would be gathered and I would manually input those charges into the system and run the billing forms and would send them to the appropriate insurance companies. Once payments were received I would put them in daily and balance the batches. As a courtesy the clinic would bill out the patient's secondary insurance. Each month I would run billing invoices and mail them out to patients.
Assistant Office Manager: The physicians came to me after a family tragedy that happened with the office manager and asked if I could step in and perform the duties of the office manager until she returned and then stay on as her assistant. Duties included: Delivering Payroll down to the accountant each month, keeping record & receipts for petty cash expenses, sort mail daily and distribute accordingly, supervise front office staff, find coverage for medical staff when necessary. Review documents returned from the physicians and send them to the proper locations or if payment was required to be sent with them I would write a check from the clinic registry and send it for the physicians, schedule luncheon meetings for physicians and any other duties that the physicians would task me with.
During this time I wore many hats and sometimes multiple hats at the same time. I learned how to prioritize projects, built a great rapport with the physicians and staff that made us a strong team that looked out and helped each other.
During my time at the Myrtle Point School District I served as a Special Needs Teaching Assistant. My duties included working one on one with special needs students, tailoring schoolwork and tests to their appropriate learning levels. The students that I had the privilege to work with each impacted my life and taught me new ways to look at the world and I learned from them.
I spent time as the Jr Varsity II team coach for one year and three years as the 8th grade coach. Being a coach taught me how important it is to work as a team, what it takes to be disciplined in the skills that it takes to properly play the game and to always support each other. Each week I would plan out the practice rotation of training drills as well as working up the lineup for the games. It takes a lot of focus and attention to detail to make sure that everything is turned in correctly as well as studying the game as it is being played and to know when to make adjustments.
As Payroll Assistant my responsibilities consisted of collecting each employee's timecard, review the hours and calculate the total hours worked hours, vacation or sick leave hours and would then input the information into the payroll software. I was also responsible for calculating and balancing the amount to be paid for staff medical insurance as well as the amount to be paid to the staff's retirement plan which was PERS. During this time as payroll clerk the software changed three times so I had to quickly adapt and learn a new payroll software program.
My time spent with the school district was a growing time. Working with a special needs child is challenging but comes with many rewards. I learned patience, compassion and understanding from the world of autistic children, a child with MS confined to a wheelchair and from a deaf child. Those experiences prepared me for anything I would encounter in life or the workplace.
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