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Client Specialist Resume Example

Resume Score: 80%

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H
CLIENT SPECIALIST
Summary

[Job Title] with [Number] years of experience effectively establishing client relationships and responding to customer inquiries in timely manner. Known for friendly and professional demeanor and passion for assisting customers.

[Job Title] dedicated to maintaining positive customer relationships. Known for quick and accurate response time.

Grew [Type] revenue [Number]% through effective customer service, sales and communication skills. Enhanced customer satisfaction with diligent attention to personal needs and knowledgeable support. Trained in [Type] and [Type] requirements.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Membership renewals
  • Account management
  • Customer support
  • Database maintenance
  • Stockroom procedures
  • Product organization
  • Promotional support
  • Employee coaching
  • High-energy attitude
  • Direct sales
  • Inbound and outbound calling
  • Customer relations
  • Credit card payment processing
  • Conflict mediation
  • Store maintenance
  • Materials transport
  • [Industry] regulations knowledge
  • Shipping and receiving understanding
  • In-store support
  • Report generation
Experience
Client Specialist
Tysons Corner, Va.
Talbots/Aug 1996 to Sep 2020
  • Welcomed visitors, answered phone calls and responded to online customer inquiries in service-oriented manner.
  • Established and effectively maintained productive customer relationships.
  • Performed necessary troubleshooting to determine source of client reported issue.
  • Researched and adequately resolved client questions and issues.
  • Participated in team meetings to understand goals and establish necessary process improvements.
  • Scheduled and confirmed customer appointments and delivered timely reminders.
  • Recommended product or process adjustments based on customer feedback.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Escalated complex cases to appropriate team members for timely resolution.
  • Created and delivered product presentations to potential and current clients.
  • Balanced needs of multiple clients simultaneously using [Skill] and [Skill] in fast-paced retail environment.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Scheduled and confirmed appointments based on [Job title] and customer availability.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Reached out to current and prospective clients to assess needs and recommend [Product or Service] offerings.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Processed customer account changes using [Software].
  • Communicated information to customers about product quality, value and style.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Tracked down sources of special products and services to meet customers' special needs.
School Bus Driver
Suitland, MD
Prince George's County Public Schools/Jan 1995 to Jan 1996

Demonstrated leadership by makingimprovements to work processes and helping to trai

  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Assisted disabled passengers in boarding and exiting bus8 e
  • Others.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Sales Associate
Washington, DC. , DC
Woodward & lothrop/Sep 1979 to Aug 1995
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Won store sales competition for [Task], resulting in [Result].
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Processed orders through [System] and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Dietary Assistant
Havre De Grace, MD
Harford Memorial Hospital/Sep 1971 to Jun 1975
  • Served specific meals to patients with special dietary needs.
  • Assisted [Job title] with meal prep for [Number] daily meals, following strict sanitation and food handling guidelines
  • Used [Type] dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Coordinated with kitchen staff to place orders for [Number] meals daily.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Refilled service bins with napkins, straws and [Type] items to keep fully stocked.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Served food to over [Number][Type] customers per [Timeframe].
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Set up trays and [Action] to situate food at [Location].
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Education and Training
High School DiplomaHavre De Grace High SchoolMay 1971Havre De Grace, MD
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Resume Overview

Companies Worked For:

  • Talbots
  • Prince George's County Public Schools
  • Woodward & lothrop
  • Harford Memorial Hospital

School Attended

  • Havre De Grace High School

Job Titles Held:

  • Client Specialist
  • School Bus Driver
  • Sales Associate
  • Dietary Assistant

Degrees

  • High School Diploma

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