Client Services Specialist Resume Example

Responsible for linking patients with appropriate community resources, and assisting patients with applying for and enrolling in Prescription Assistance Programs, a process that includes initiating and completing appropriate forms, documents and applications.

Coordinates appointments for patients with other providers as directed by physicians, coordinates transportation to appointments when necessary.

Responsible for maintaining records of activities including documentation of prescription fulfillment, copy and release of patient records, communicating status of prescriptions to physicians and clinic nurse, tracking and anticipating need for prescription refill orders.

Responsible for documenting, preparation and sending of medical record reports requested by outside agencies/medical offices.

Responsible for accurately and appropriately documenting messages and medical clinic information on in electronic medical records system.

Assisting with monthly reports.

Assisting in initial patient registration, arranging and scheduling clinic appointments, answering phones.

Daily intake procedures and distribution of supplies.

Refer clients and public to appropriate onsite and off-site services.

Maintain daily referral logs.

Provide crisis intervention and management as needed.

Assist families with emergency food baskets, emergency shelter referrals, utility assistance, and rental assistance and clothing vouchers.

Data entry, organize, file restock pantry, sort correspondence and documents.

Monthly outcomes reports.

Hands-on involvement with the residents.

General supervision of staff and residents.

Promote & maintain positive communication and working relationship among staff.

Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

General supervision of residents activities and maintain client files and evaluations.

Provide crisis intervention and case management as needed.

Daily intake procedures and distribution of supplies.

Support for Martha's Village & Kitchen Fundraising and Public Relations Department and to provide clerical support to the Co-Founder.

Engage in a variety of activities designed to create and foster knowledge of and goodwill for Martha's Village & Kitchen and the Village's Continuum of Care concept.

Hands-on involvement with the planning of development, fund-raising and promotional activities.

Screen, route and record phone messages.

Responds to general questions and requests for information about programs and services.

Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

Answer incoming PBX telephone calls promptly greet and direct all visitors to the Village Take and deliver messages to staff Assist with data entry, organize, file, and maintaining correspondence and other documents Assists with bulk mailings and with special events and projects as needed Refer clients and public to appropriate onsite Outreach Services Maintain a Daily Referral Log Following agency policy and procedures regarding client/staff confidentiality.

Daily intake procedures and distribution of supplies General supervision of resident activities and maintain client files and evaluations Documenting shift information in daily activity logs and client file Monitored meals and comply with children's meal count procedure in accordance with FDA requirements Conduct bed checks and room checks Promote & maintain positive communications and working relationship among staff Provide crisis intervention and management as needed.

Answer incoming PBX telephone calls promptly greet and direct all visitors.

Assist with data entry, organize, file, and maintaining correspondence and other documents.

Application intakes.

Refer clients and public to appropriate onsite and off-site Outreach Services.