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Client Services Specialist Resume Example

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CLIENT SERVICES SPECIALIST
Executive Summary

Energetic professional community property manager with more than six years of experience ensuring overall performance of the community in the areas of financial management, appearance, and resident relations. Managed day-to-day operations of housing communities consisting of multi-family, disabled, and senior citizen sites. Complete direction and control of all office staff, maintenance, and contractors on site. Expertise in property accounting, reporting, budgeting, and assets control.

Professional Experience
Client Services Specialist
September 2013 to Current San Antonio Housing Authority － San Antonio, TX
  • Conduct screening, intake and move in of applicants according to policy
  • Collect and deposit monies. Ensure rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare reports. Maintain and Monitor delinquent rent roll.
  • Completes and tracks annual re-certifications on residents at the assigned developments
  • Completes interviewing and change of income for residents at the assigned developments
  • Issues lease violations and monitors curb appeal for residents
  • Prepare and Process recommendation for lease terminations.
  • Conduct move-in, move-out and housekeeping inspections of units
  • Complete move out of residents according to policy.
  • Maintain a working knowledge of Housing Authority policy and changes that may affect the residents
Collections Specialist
November 2012 to August 2013 Airgas USA, LLC － Tulsa, OK
  • Performing collection procedures and reconciling delinquent customer accounts
  • Monitoring and managing the aging of over 3000 customer accounts
  • Resolved incoming calls from our customers related to payment processing, invoice inquiries
  • Effectively communicated with all areas of the business such as Sales and Customer Service Participated in special projects and performing other duties.
Asst Accounting Manager
May 2010 to June 2012 Rhema Bible Church － Broken Arrow, OK
  • Prepared journal entries daily and weekly for accounts including cash, ministry accounts
  • Reconciled discrepancies and posted receipts to between general ledger accounts
  • Prepared monthly financial reports and financial statements
  • Performed audits and bank reconciliations
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals
  • Prepared financial statements and month end closing.
Property Manager
September 2004 to April 2010 Orlando Housing Authority － Orlando, FL
  • Provided property management for over 400-unit residential rental property
  • Oversaw tenant selection, lease management, maintenance and monthly accounting
  • Directed maintenance, major repairs, and daily operations
  • Managed utilities, collected rent, and conducted tours of the property for prospective tenants
  • Inspected property to ensure curb appeal and met the required standards
  • Completed annual evaluations.
  • Monitored and maintained occupancy rate of 98% by ensuring make ready process is adhered to
  • Maintained current contracts according to housing authority procedures
  • Trained and motivated leasing staff.
  • Handled disciplinary actions, performance appraisals, and terminations
  • Prepared and submitted PHAS Assessment and other funding applications
  • Supervised support staff of at 20 full time employees
  • Completed annual rent calculations using housing database software
  • Coordinated Federal Housing Authority Program including yearly examinations and admissions/occupancy standards with Superior Compliance Ratings
Account Manager
January 2000 to September 2004 Perdue Farms － Ocoee, FL
  • Reviewed collection reports to determine the status of collections and amounts of outstanding receivable.
  • Prepared accurate financial statements month end and quarterly.
  • Performed complex accounting functions to include journal entries and account analysis.
Customer Service Manager
February 1994 to January 2000 Amerigas Propane － Orlando, FL
  • Managed and coordinated all facets of employee relations for up to 8 customer service relation's representatives including planning, assigning, and directing of work
  • Met monthly team sales goals by delivering world class customer service and knowledge of products to customers
  • Conducted performance appraisals and reward system while performing effective disciplinary procedures and reprimands of employees
  • Provided fiscal and productivity for customer service relations department by setting benchmarks with promotion and marketing programs
  • Controlled pricing, exceptions, and bids processes while maintain a positive cash flow with outstanding record retention.
  • Performed monthly reconciliations of accounts, monthly financial reported
  • Verified accounts receivables daily to insure credit goals were met.
Education
MBA : Management, 2014 University of Phoenix － San Antonio, Texas
Associate of Arts : Pastoral, 2012 Rhema Bible College － San Antonio, Oklahoma
Bachelor of Science Degree : Business Administration, 2005 Columbia College － Orlando, Florida
Associates : Accounting, 1996 Connors College － Warner, Oklahoma
Certificates

Fair Housing Training

REAC Training

UPCS Training

NAHRO Asset Management Training

Customer Service Training

Skills
  • Problem-Solving Expertise. Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.
  • Knowledge of modern office practices, procedures and customer service principles.
  • Knowledge ofFair Housing Training/ Americans with Disability Act and HUD Regulations.
  • Knowledge of USPS/REAC practices, procedures and rates.
  • Knowledge and ability to perform proficient mathematical functions.
  • Supervisory/Administrative Skills:Efficient in directing, motivating, and implementing processes. Ability deal with diverse backgrounds of people.
  • Organization: Ability to maintain filing and record keeping system, including document imaging. Ability to meet deadlines.
  • Ability to perform basic clerical skills.
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Resume Overview

Companies Worked For:

  • San Antonio Housing Authority
  • Airgas USA, LLC
  • Rhema Bible Church
  • Orlando Housing Authority
  • Perdue Farms
  • Amerigas Propane

School Attended

  • University of Phoenix
  • Rhema Bible College
  • Columbia College
  • Connors College

Job Titles Held:

  • Client Services Specialist
  • Collections Specialist
  • Asst Accounting Manager
  • Property Manager
  • Account Manager
  • Customer Service Manager

Degrees

  • MBA : Management , 2014
    Associate of Arts : Pastoral , 2012
    Bachelor of Science Degree : Business Administration , 2005
    Associates : Accounting , 1996

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