(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Conscientious client service associate with 9 years experience in solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

  • Sales expertise
  • Service standard compliant
  • Inbound And Outbound Calling
  • Ability To Communicate Clearly
  • Complaint/Claim Resolution
  • Shipping And Receiving
  • Call Center Inbound And Outbound Calling
  • Prioritizing Tasks
  • Excellent customer Service Experience
  • Interdepartmental Collaboration
American InterContinental University Schaumburg, IL Expected in 04/2023 Bachelor of Science : Information Technology Project Management - GPA :
  • 3.7 GPA
Henrico Highschool Richmond, VA, Expected in 06/2012 High School Diploma : - GPA :
  • Japan Club Member
  • ServSafe Certified, Applebees - 2012
  • CPR Certified,Henrico County Public Schools-2015
  • First-aid Certified, Henrico County Public Schools-2015
Work History
Fidelity National Information Services - Client Services Representative II
Voorhees, NJ, 09/2018 - Current
  • Year to date is at 97.92% overall performance.
  • Process all banking related transactions efficiently, timely and accurate manner.
  • Perform cash and check balancing by ensuring all daily and monthly cash counts are accurate.
  • Review all ATM balances Ensure that all customer needs are met and handle appropriately during their initial contact.
  • Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.) Review customers' accounts for transactions accuracy.
  • Provide outstanding assistance to customers with all their banking transactions and services.
  • Proficiently answer customer inquiries regarding their accounts.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
  • Introduced clients to available online resources and services to increase convenience.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Managed master calendar, including efficiently scheduling and confirming banking appointments for clients.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive responsible growth.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Called existing and prospective customers to evaluate desires and offer personalized account options.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Improved overall efficiency by anticipating needs and providing outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Optimized customer support by establishing collaborative service environment.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recorded actions taken, issues resolved and filed complaint information to effectively manage customer accounts.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Reduced process inconsistencies and effectively educated clients on best practices and protocols.
Kpmg - Manager
Las Vegas, NV, 12/2017 - 08/2018
  • Increased store sales by 45%.
  • Trained and supervised new part-time wireless consultants and customer service employees to maximize productivity Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features.
  • Tutored and trained employees in Word, Excel, and PowerPoint for presentational purposes.
  • Successfully acquired and practiced excellent customer service skills by solving customer problems, handling difficult customers effectively, and making key contributions to customer service team.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Directed staff and managed annual capital budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Accomplished multiple tasks within established timeframes.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Prepared and recommended long-range plans for development of department personnel.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Evaluated report data to proactively adjust and enhance operations.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Ardent Health Services - Patient Care Assistant
Henryetta, OK, 02/2015 - 02/2017
  • Provided primary clinical insurance education to customers which improved adoption of new products by over 35%
  • Handle inbound and outbound member, provider and physician calls.
  • Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
  • Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve customer service process and reduce potential legal concerns.
  • Identify and escalate in prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
  • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
St. Joe Company - Lead Server
Panama City Beach, FL, 08/2012 - 01/2017
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual restaurant while maintaining calm, professional demeanor.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared specialty desserts for customers .
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 35- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • American InterContinental University
  • Henrico Highschool

Job Titles Held:

  • Client Services Representative II
  • Manager
  • Patient Care Assistant
  • Lead Server


  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: