I am an experienced Information Technology Technician with extensive background in Computer/Network troubleshooting. Currently on active duty with the United States Air Force with a projected separation date of September 29, 2013. Looking to utilize the skills, knowledge and expertise I have obtained through the military and apply them towards an Information Technology career in the civilian sector.
Experienced solutions-focused, team oriented Information Technology Technician with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Have current Secret military clearance.
•Provided end user support to 2,000+ personnel along with networked/non-networked systems minimizing downtime base wide.
•Validated user accounts on the network database; ensured user accounts were in network compliance which helped secure the network from unauthorized access.
•Troubleshot & resolved computer and printer problems; worked with outside vendors when necessary to quickly fix vendor specific problems.
•Resolved network account problems—reduced numerous trouble calls to the consolidated support team improving communication between teams.
• Helpdesk technician; responded to/resolved system trouble calls; interacted with base Network Control Center and Enterprise Service Desk.
•Managed user accounts in both Active Directory and Directory Resource Administrator
•Managed Service Desk tickets received from users seeking assistance to include but not limited to: computers, laptops, printers, Microsoft Office applications, computer peripheral devices, and Microsoft Windows XP, Vista, and 7.
•Imaged 500 + new computers both manually and with automated hard drive duplicator.
Bellevue University 2012
Bachelors of Science in Security Management
Community College of the Air Force (CCAF) 2009
Associates of Applied Science in Information Systems Technology
Airmen Leadership School 2012
Combat Skills Training 2010
CompTIA A+ Certified 2009
USAF Arctic Survival School 2007
Secret Security Clearance 2005
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