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Client Service Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled coordinator with independent nature and critical thinking skills to manage any problem. Top-notch skills in verbal and written communication, tactical planning and project support. Enthusiastic Client Service Representative with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives. Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise]. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. History of coordinating and enhancing [Type] operations by applying strong sales, service and administrative skills. Proficient and industrious customer service leader well-versed in handling simultaneous tasks in challenging settings. Expertise includes [Software Program] to adapt to new programs with easy. Goal-driven Client Service Specialist dedicated to providing clients with an unparalleled experience in order to enhance business operations and build loyalty. Seeking to apply quality-oriented mindset to a new role with room for advancement. Offering a results-focused nature and [Number] years' experience in the field. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Versatile [Job Title] skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over [Number] years of experience working in [Type] retail settings. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Reporting requirements
  • Money handling
  • [Software Program] expertise
  • Conversational skills in [Language]
  • Account management
  • Database maintenance
  • Customer support
  • Customer relations
  • Direct sales
  • High-energy attitude
  • Product organization
  • Data evaluation
  • Technologically savvy
  • Employee coaching
  • Shipping and receiving understanding
  • Project management abilities
  • Senior leadership support
  • System implementation
Experience
01/2018 to Current
Client Service Specialist Ubs Billings, MT,
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Responded quickly to customer concerns and inquiries by phone or email within [Timeframe].
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Managed and enhanced [Type], [Type] and [Type] services.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed minor issues involving clients and accounts, escalating situations that required additional assistance to [Job Title] for immediate attention.
  • Supported clients by handling service requests, answering questions and acting as consistent resource.
  • Delivered high level of service and support to clients by ensuring that issues were responded to promptly.
  • Added new client data to system and made changes to old information to keep everything up-to-date.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Maintained client files, compiled reports and organized company resources.
  • Reported complex client issues, questions and needs to management.
  • Streamlined account application processes to improve operational productivity and offer quality service.
  • Identified and developed new business opportunities through client contracts.
  • Assisted in risk assessment and mitigation activities and promptly resolved service issues.
  • Attended to daily client service requests and provided support.
  • Attended educational trainings and workshops for professional growth.
  • Managed client complaints with high level of professionalism and competence.
  • Made frequent calls and visits to build and strengthen client relationships.
  • Answered client questions within 24-hour period to maximize customer satisfaction.
  • Helped [Job title] complete special projects on schedule and with optimal resource utilization.
06/2008 to 01/2018
Restaurant Waitress The Quarter Bistro City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
09/2005 to 12/2007
Hostess Trainer/Cocktail Waitress BOCA City, STATE,
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained tidiness and organization throughout bar area.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
08/2004 to 09/2005
Hostess/Waitress Teller's Of Hyde Park City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Restocked tables, wait staff areas and order staging areas.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education and Training
Expected in 03/2010
Bachelor of Science: Fashion Design
University of Cincinnati - Cincinnati, OH
GPA:

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Resume Overview

School Attended
  • University of Cincinnati
Job Titles Held:
  • Client Service Specialist
  • Restaurant Waitress
  • Hostess Trainer/Cocktail Waitress
  • Hostess/Waitress
Degrees
  • Bachelor of Science