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Client Service Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seasoned fashion personnel offering valuable years of experience within the industry across several domains pertaining to styling, buying and shopping for diverse clientele. Effectively leverages well-developed professional network to sustain and elevate client base. High familiarity with all luxury and streetwear fashion trends.

Work History
Client Service Specialist, 05/2021 to Current
First Republic Greenwich, CT,
  • Processed, reviewed and managed substantial purchase orders using Shopify software
  • Researched and evaluated data analytics and consumer trends through online sources, customer feedback and competitor shopping.
  • Consulted with clients to determine style preferences and provide individualized recommendations for desired image
  • Coordinated personal shopping experiences with clients and advised on garments and accessories to complement body composition, style preferences, and overall appearance.
  • Operated Shopify POS system to itemize and facilitate customer purchases.
  • Collaborated with visual, buying and sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Developed and improved account relationships with local and exclusive brands.
  • Maintained awareness of floor displays and replenished merchandise as needed
  • Remained abreast of available products, emerging trends and anticipated stock to better assist clients and shoppers
  • Demonstrated strong team-building skills and collaborated with designers, creatives and artists on visual displays and product management
Style Advisor, 06/2020 to Current
Ascena Retail Group El Cajon, CA,
  • Consulted with client to determine style preferences and provide appropriate recommendations for vision of music video and photoshoots.
  • Coordinated shopping excursions with client and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.
  • Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality, and consumer reviews.
  • Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
Stock Associate, 01/2020 to 07/2020
Express, Inc. Greensboro, NC,
  • Managed inventory storage in clean and organized fashion.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Maintained effective team member communication.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Used Lightspeed to record received, counted and stored stock items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Assisted customers and sales team members by finding items quickly, boosting store satisfaction
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
Sales Professional - Men's Clothing, 12/2017 to 01/2019
Macy's City, STATE,
  • Adapted sales techniques to clients and promoted products based on individualized client needs
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Kept abreast regarding brand awareness, seasonal trends and consumer tendencies
  • Networked to build client base and promote products to new and existing clients
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction
Links
  • https://www.instagram.com/trillfonzy/
Affiliations

TCSSP Homeless Kit Drive - Volunteer
10/2019 - (Los Angeles, CA. USA)
Prosocial event conducted by TCSPP Community as part of Service Learning Month in efforts to aggregate students to create and distribute basic needs kit for homeless population on Skid Row outside of Union Rescue Mission of LA

Hoops of Hope - Committee
08/2014 – 05/2015 (Storrs-Mansfield, CT. USA)
Foundation aimed at spreading awareness about debilitating health issues in Zambia

Big Brothers Big Sisters - Mentor
04/2014 – 05/2015 (Storrs-Mansfield, CT. USA)
Youth mentoring organization that helps children realize their potentials and build their futures

UCONN UWish - Cofounder
09/2014 – 05/2015 (Storrs-Mansfield, CT. USA)
Organization created in connection with Make-A-Wish chapter of Connecticut.

Strengths
  • Trend Analysis
  • Personal Wardrobe designs
  • Luxury and Underground Apparel
  • Understanding of graphic software
  • Networking and Client management
  • Inventory management
  • Networking expertise
  • Merchandising
Education
Master of Arts: Forensic Psychology, Expected in 08/2021
to
The Chicago School of Professional Psychology - Los Angeles, CA
GPA:
Bachelor of Arts: Psychology, Expected in 06/2015
to
University of Connecticut - Storrs, CT
GPA:
Technical Skills

Microsoft Office Suite
Advanced in Microsoft Word, Powerpoint, Excel, Outlook

Adobe

High proficiency in graphic design and editing via Photoshop and Illustrator

Workspace

Technologically savvy and efficient utilizing workspace apps such as Slack in collaboration with team members

Video Conferencing

Experienced with Zoom interface and essential communication functions

POS & Inventory System

Proficient in use of Lightspeed and Shopify POS systems

Language Skills

English
Native or Bilingual Proficiency
Spanish
Limited Working Proficiency

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Resume Overview

School Attended
  • The Chicago School of Professional Psychology
  • University of Connecticut
Job Titles Held:
  • Client Service Specialist
  • Style Advisor
  • Stock Associate
  • Sales Professional - Men's Clothing
Degrees
  • Master of Arts
  • Bachelor of Arts