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Client Service Specialist Resume Example

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CLIENT SERVICE SPECIALIST
Summary

Recent college graduate with BSIT and MBA. Over 20 years of administrative experience both internationally and domestic. Dedicated Human Resource Coordinator focused on developing efficient processes using knowledge of recruiting, employee relations, training and development. Highly efficient and well established in fast-paced administrative environments

Skills
  • Benefits administration
  • HRIS
  • Training programs development
  • Payroll administrator
  • Recruitment & staffing
  • Data management
  • Regulatory compliance
  • Expert Microsoft Office
  • Articulate and well-spoken
  • Deadline driven
Work History
Client Service Specialist03/2016 to 04/2018
Tac Air – Raleigh, NC
  • Assist high-profile clients using commercial and private planes services at RDU airport.
  • Explain human resource policies and procedures to all employees.
  • Assess employee performance Troubleshoot all inoperable equipment.
  • Perform administrative tasks and data entry.
  • Provide exceptional aircraft experience such as plane-side car service, catering, fuel, and special requests.
  • Communicate with aircraft pilots and FAA tower officials.
  • Coordinate with multiple airlines for flight schedules, and equipment.
  • Handle billing invoices, calculate fuel and weight counts, process paperwork.
  • Conduct monthly meetings summarizing contract progress.
Quality Control Specialist08/2013 to 03/2016
Unilever – Raeford, NC
  • Participate in the strategic planning and quality control operation process in manufacturing plant.
  • Perform administrative tasks and data entry.
  • Enhance product process improvement by testing chemicals and machinery to ensure quality control and assurance using performance and benchmarking techniques.
  • Adhere to OSHA and other state and federal regulatory codes.
  • Ensure product delivery dates with vendors.
  • Develop quality control and assurance reports.
  • Perform routine inspections of dates and MSDS sheets.
  • Log daily findings using scripting language, speed of equipment, analyze quality of finished product, gather data, accurately documenting inventory using SAP or DLxP inventory systems.
  • Complete production-production reports.
Human Resource Recruiter07/2011 to 08/2013
Dicks Sporting Goods – Fayetteville, NC
  • Explain human resources policies and procedures to all employees.
  • Respond to employee questions during entrance and exit interview processes.
  • Facilitate year end reviews on employees.
  • Create job descriptions to attract talented work pool.
  • Efficient with 401k, FMLA, and workers compensation claims.
  • Organize employee schedules, department phone lists, and business card orders.
  • Designed new employee packets and sent them via email.
Administrative Assistant06/2008 to 07/2011
JFK Airport/ ISS Action – Queens, New York
  • Typed documents and correspondence for owners, department managers, and flight companies.
  • Received and sorted packages and incoming mail.
  • Answered telephones, emails, and greeted customers.
  • Oversee routine transportation and storage of high-value items in accordance with TSA and FAA regulations.
  • Supervise loading and unloading of items off aircraft and storage facility.
  • Document all broken item.
  • Handle all bill of lading administrative paperwork.
  • Observe all computer system transactions related to inventory movement and stock locations.
  • Responds to routine emails.
  • Handled other department forms and documents.
  • Arranged complex and detailed travel plans and itineraries, compiles documents for travel-related meetings.
Customer Service Supervisor12/2005 to 06/2008
Army Air force Exchange Service AAFES – El Paso, TX
  • Supervise all personnel in customer service department.
  • Complete administrative duties using ADP systems.
  • Handle all incoming/outgoing calls.
  • Assist with strategic planning and shipping/receiving.
  • Help customers and employees with purchasing and returning of merchandise.
  • Secure all merchandise and equipment in stockrooms.
  • Conduct quality control checks throughout facility.
  • Track and stock goods on sales floor as well as stockroom shelves using various handheld devices.
  • Adhere to OSHA policies.
  • Process claims.
  • Transport merchandise throughout a multi-site facility on military base.
Skills
administrative, administrative duties, ADP, benchmarking, billing, clients, customer service, data entry, delivery, email, forms, human resource, human resources, inventory, machinery, meetings, mail, personnel, policies, processes, process improvement, progress, purchasing, quality, quality control, receiving, sales, SAP, scripting, shipping, strategic planning, telephones, phone, transportation, Troubleshoot
Education
Masters Degree: Business Administration10/2015University of Phoenix- Phoenix, AZBusiness Administration
Bachelors Degree: Computer Science Information Technology07/2013University of Phoenix- Phoenix, AZComputer Science Information Technology
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Resume Overview

Companies Worked For:

  • Tac Air
  • Unilever
  • Dicks Sporting Goods
  • JFK Airport/ ISS Action
  • Army Air force Exchange Service AAFES

School Attended

  • University of Phoenix

Job Titles Held:

  • Client Service Specialist
  • Quality Control Specialist
  • Human Resource Recruiter
  • Administrative Assistant
  • Customer Service Supervisor

Degrees

  • Masters Degree : Business Administration 10/2015
    Bachelors Degree : Computer Science Information Technology 07/2013

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