Excellent communication and computer skills, ability to work independently or as part of a team,passionate about providing outstanding customer service, effect problem solver, works well under pressure, seeking new challenges and opportunities for professional growth and advancement.
Strengths are friendly, enthusiastic and persuasive. Successful in delivering and promoting all needs to meet business objectives. Recognized for reliability and "getting the job done" through persistence and a strong work ethic.
Excellent interpersonal and coaching skills
Fluent in Spanish
Excellent communication skills
Professional and mature
Strong problem solver
10/2014 - 12/2016
Ameriprise Financial/TBG － Thornton , COClient Service SpecialistAdministrative assistant in the insurance department which entailed contacting clients, answering phones, scheduling, utilizing several computer programs, inputting insurance applications, delivering contracts to clients, communicating with advisors, meeting deadlines, multi-tasking and providing excellent customer service.
01/2013 - 11/2013
Wells Fargo Home Mortgage － Thornton, COMortgage ConsultantResearched banking guidelines and statutory requirements to stay updated on new laws and applications, managed quality communication, customer support and product representation for each client, served as the company's only bilingual Spanish/English mortgage consultant in the area, worked closely with loan processors after submitting loan to ensure quality of file, built relationships with bankers, builders, and realtors to build up loan pipeline, analyze detailed financial and credit data, matched customer needs with an appropriate loan program and level of risk, cross-sold other banking products to meet customer's financial needs and ensured to deliver outstanding customer service in every interaction.
08/2009 - 05/2012
Wells Fargo Bank － Thornton, COBank Branch ManagerAdministered various employee meetings around benefits & one on one employee needs, conducted telephone and onsite exit interviews for all employees, selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits, process all new hire paperwork, helped training and development staff with all aspects of training coordination.
09/2003 - 07/2009
Wells Fargo Bank － Thornton, COAssistant Store Manager/Personal Banker/Customer Representative Spearheaded cross functional initiative to achieve sales and service objectives for our personal bankers, served as mentor to junior team members, Cross trained and provided backup for other customer service representatives when needed, managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information, received multiple reviews acknowledging my level of dedication to excellent customer service.
FrontRange Community CollegeWestminster, COAssociate of Arts: Business