LiveCareer-Resume

client service specialist resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in the medical, service and veterinary industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Animal Handling
  • Multitasking and Prioritization
  • Data Entry
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Customer Service
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Document Management
  • Money Handling
  • Invoice Preparation and Processing
Education and Training
Coastal Carolina Community College Jacksonville, NC Expected in 06/2009 Veterinary Assistant Certification : Veterinarian Assisting - GPA :
Experience
Bok Financial Corp. - Client Service Specialist
Hurst, TX, 12/2021 - Current
  • Received and submitted payments, updated account information and provided receipts.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Scheduled and confirmed appointments based on customer availability.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Responded within established timeframes to address customer concerns and inquiries by phone or email.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
99 Restaurants - Bartender Shift Manager
Rockland, MA, 10/2020 - 11/2022
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wine, beers and entrees
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Balanced daily registers and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
Avera Health - Physical Therapy Technician
Sibley, IA, 07/2017 - 01/2020
  • Documented patient progress, treatments and data in charts.
  • Recorded body measurements and fit patients for braces, slings and crutches.
  • Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
  • Assisted physical therapist with treatment, administration and planning.
  • Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
  • Took calls and scheduled appointments for patients.
  • Followed up with patients about needs and appointments.
  • Documented pain level and injury progress in patients and communicated information to head physical therapist.
  • Helped with basic clinical needs and responded to patient requests.
  • Cleaned therapy equipment following each appointment to achieve sanitary regulations.
  • Emailed necessary intake forms to new clients before first appointment.
  • Assisted patients during physical therapy procedures to restore function and reduce pain.
  • Compiled intake forms, insurance cards and liability waivers before new patient appointments.
  • Answered questions from patients about proper form when performing exercise routines at home.
  • Utilized computer system to update records with insurance cards, credit card numbers and personal information.
  • Aided head physical therapist in creating treatment plans for each patient.
  • Set up equipment and gear for physical therapy appointments according to treatment plans.
Black Butte Ranch - Front Desk Receptionist
Sisters, OR, 04/2012 - 06/2013
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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Resume Overview

School Attended

  • Coastal Carolina Community College

Job Titles Held:

  • Client Service Specialist
  • Bartender Shift Manager
  • Physical Therapy Technician
  • Front Desk Receptionist

Degrees

  • Veterinary Assistant Certification

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