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Client Service Representative/Veterinary Assistant Resume Example

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CLIENT SERVICE REPRESENTATIVE/VETERINARY ASSISTANT
Professional Summary

Successful Client Service Representative with 7+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Client Service
  • Money handling abilities
  • Multi-line phone talent
  • Credit card processing
  • Retail store support
  • Invoicing
  • Sales Goals
  • Guest Services
  • Good Telephone Etiquette
  • Appointment Scheduling
  • Communications
  • Relationship development
  • Organization
  • Customer assistance
  • Point of Sale Knowledge
  • ID Verification
  • Customer direction
  • Daily transaction summarizing
  • Heavy lifting
  • Multi-tasking ability
  • Cash balancing
  • Staff Training
  • Price changes
  • Records Maintenance
  • Payments posting
  • Payment accepting
  • Payment processing
  • Customer Relations
  • Staff Management
  • Service recommendations
  • Medical terminology knowledge
  • Staff education and training
  • Complaint resolution
  • Product Organization
  • Cleaning
  • Cash Handling
  • Cash Register Operation
  • Quality Management
  • Customer interaction
  • Team building
  • Supervision
  • Refunds and exchanges
  • Payment collection
  • Cash Drawer Management
  • Refund Handling
  • Adaptability
  • Product knowledge
  • Time management skills
  • Order taking
  • Written and verbal communication
  • Basic math skills
  • Guest inquiries
  • Cleanliness
  • Checkout consistency
  • Friendly demeanor
  • Computer proficiency
  • Strategic Planning
Work History
08/2018 - CurrentClient Service Representative/Veterinary Assistant | Dayton Care Center - Centerville, OH
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled and confirmed appointments and meetings for Specialty departments (I.E. Surgery, ER, Internal Medicine, etc.)
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.
  • Triaged incoming calls on 6-line phone system and directed to departments based on customer needs.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Went over estimates, took payments, and kept clients updated of the hospitalization protocols along the way.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed new patients and updated client records with key information using Specvet.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Administered injectable and oral non controlled medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with all clients to understand needs and provide excellent service.
03/2017 - CurrentKitchen Staff Member | Ron's Pizza - Miamisburg, OH
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Checked pantry multiple times per shift and restocked it whenever food items were running low.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
11/2014 - 03/2017Rehabilitation Assistant/Kennel Technician | East End Veterinary Emergency & Specialty Center - Riverhead, NY
  • Assisted with treatment and clerical needs of 10 patients during 9 hour shift.
  • Updated and maintained charts to reflect on patient progress and treatments using Infinity software.
  • Conferred with clients to develop plans for post-treatment activities
  • Maintained supply inventory by placing orders when supplies ran low.
  • Educated patients and families on conditions, treatments and home exercises.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Answered phone calls, scheduled appointments and called clients with updates.
11/2013 - 05/2015Crew Member/Manager | Carvel Ice Cream - Medford, NY
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Offered samples of new ice cream flavors to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Operated cash register, taking payments and issuing receipts.
  • Maintained cleanliness and organization in all areas of establishment.
  • Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Education
06/2014Patchogue Medford High School, Medford, NYHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Dayton Care Center
  • Ron's Pizza
  • East End Veterinary Emergency & Specialty Center
  • Carvel Ice Cream

School Attended

  • Patchogue Medford High School

Job Titles Held:

  • Client Service Representative/Veterinary Assistant
  • Kitchen Staff Member
  • Rehabilitation Assistant/Kennel Technician
  • Crew Member/Manager

Degrees

  • High School Diploma :

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