client service representative kennel attendant resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Compassionate nursing student accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency. Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity.
Skills
Language
English (Native proficiency)
Spanish (Native proficiency)
Nursing
Medical records management
Regulatory compliance
Colostomy care familiarity
Diabetes management
Medication and IV administration
Acute and rehabilitative care
Geriatric treatment knowledge
Body mechanics knowledge
Broad medical terminology knowledge
Urinary catheter insertion
Office
Customer support
Schedule mastery
Technologically savvy
Active listening
Inbound and outbound calling
Product organization
Credit card payment processing
Software
Adobe Photoshop CC
Microsoft Office expertise (Excel, OneDrive, OneNote, Powerpoint, Teams, Word)
IDEXX Cornerstone
Miscellaneous
Animal care
Cultural competence
Experience
10/2014 to Current
Client Service Representative, Kennel AttendantCrh – Sumterville, FL,
Attending all client needs and clerk responsibilities in person and over the phone.
Answering phone calls and emails from clients and other medical institutions.
Processing client charges and counting end-of-day deposits.
Conducting year-end physical inventory counts.
Organizing and sending out medical records of patients to other medical institutions.
Managing and updating physical and digital client account information to keep records accurate and current.
Monitoring safety and security of every animal to prevent injuries from other animals or environmental hazards.
Building sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Meeting with pet owners, explaining lodging, grooming and daily care services and cross-sold specialty products like medicated shampoo and dental treats.
Sharing detailed information regarding prescription diet options to help customers make decisions.
Scheduling and confirming appointments based on veterinarian and customer availability.
Processing customer account changes using IDEXX Cornerstone Software.
Documenting conversations with customers to track requests, problems and solutions.
Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Unloading and organizing supplies and product inventory to maximize team efficiency.
Promoting optimal joint, kidney, and digestive health by feeding and watering every animal on regular schedule.
Treating basic wellness issues such as superficial wounds and obtaining veterinarian assistance for complex injuries.
Removing waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Addressing healthcare needs of animals, such as diabetes and weight management by coordinating with veterinarians and following orders.
Staying on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Bathing animals to remove dust, debris or contaminants and maintain wellbeing.
Obtaining fecal and urine samples to run laboratory tests.
Maintaining clean and orderly play yards, kennels and cages.
Supporting animal health by keeping all areas clean, neat and properly sanitized.
Performing nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
09/2017 to 03/2020
InternSeven Hills Foundation – Danvers, MA,
Performed organizational tasks and secretarial duties for business officer and professors of prosthodontics department.
Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
Coordinated project files to support faculty and staff and enhance team success.
Supported department by compiling and organizing paperwork.
Leveraged Microsoft Office to sort and digitize documents.
Maintained vendor files and entered invoices into Microsoft Excel.
Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
Managed daily activities to improve company's social media presence.
Coordinated staff travel arrangements and prepared itineraries.
Maintained records of reported hours to support accurate payroll administration.
Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
06/2018 to 12/2018
Personal Care AssistantSeasons At Southpoint, Five Star Senior Living – City, STATE,
Provided direct care to residents with dementia.
Helped residents maintain daily living standards by assisting with personal hygiene needs.
Engaged with residents and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Directed residents in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Recorded resident status progress and challenges in logbooks and reports.
Assisted residents with daily personal hygiene such as bathing, dressing and grooming.
Monitored health and well-being of each resident, including any significant health changes.
Built strong and trusting rapport with residents and loved ones.
Worked with supervisory medical staff to review cases and improve care.
Laundered clothing and bedding and changed linens once per shift to prevent spread of infection.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education and Training
Expected in 2021 to to
Bachelor of Science: Nursing University Of North Carolina-Chapel Hill - Chapel Hill, NC, GPA:
3.343 GPA
Carolina Covenant Scholar, 2017-2021
Dean's List Honoree Spring 2018
UNC School of Nursing Undergraduate Student Governance Council (USGC) Member, 2019-2021
MENTORS2 Scholar, 2020-2021
The Sudie Boykin Daniel Nursing Scholar, 2020-2021
UNC Minority Nursing Student Association Member, 2020-2021
Expected in 2017 to to
High School Diploma: C.E. Jordan High School - Durham, NC, GPA:
4.7 GPA
National Honor Society Member
Honor Roll 2013-2017
Completed coursework in Calculus, Psychology and Statistics
Ranked in Top 5% of class
National FFA Organization Member
Certifications
Basic Life Support for Health Care Providers (BLS) – Expires May 2022
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