Client Service Representative II Resume Example
Innovative, results-oriented administrative, customer service and account management professional with over 10 years experience in various industries and staff settings. Detail-oriented and goal-focused business professional that can successfully deliver exceptional customer to all clients. Demonstrated ability to achieve targeted goals, meet budget, and excel in challenging situations. Capable of creative problem solving, utilization of critical thinking skills, and effective communication expertise. Successfully answer all internal and external inquiries while consistently focusing on strategic goals of organization. Capable of leading, developing, and successfully implementing professional processes to further organizational goals.
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February 2014 to CurrentCiox － Akron , OH
Responsibilities & Accomplishments: Monitored multiple databases to keep track of all company inventory.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Prepared correspondence, accounting and financial documents for analysis.Provided interactive training.
April 2012 to September 2013Consumers Energy － Cadillac , MI
(Promotion from position below)
Responsibilities & Accomplishments: Primary point of contact for inter-network and external clients' third party inspection requests in Public Utilities, Oil & Gas Division. Receive and processed multiple Request for Quote on company services for short term or long term projects within required metrics. Coordinated with inspectors, vendors, clients, and vendors to complete third party inspection assignments for various global companies within (but not limited to) manufacturing, oil & gas, and telecommunication industries. Completed internal classes and training sessions on such topics as Pumps, Valves, Heat exchangers, and Mechanical Testing. Assist Project Manager with expediting and resolving special projects. Communicated project activities and developments between vendors, inspectors, inter-department, and upper management. Researched and resolved accounts payable and receivable discrepancies.
Client Account Coordinator
Responsibilities & Accomplishments: Served as the primary point of contact for over 200 assigned global clients within various industries (such as manufacturing plants, telecommunication hardware and software, Financial, and Aero/Airline). Coordinated with inter-departments (such as Technical, Finance, Business Development, and Sales & Marketing) to produce successful and timely client third-party certification audits. Completed internal classes and training sessions on such topics as sales and marketing techniques and customer service procedures. Provided occasional work guidance, technical advice, and training to colleagues. Researched and resolved accounts payable and receivable invoice queries to auditors, clients, and vendors.
August 2011 to November 2011Johnson Controls, Inc. － Scottsdale , AZResponsibilities & Accomplishments: Responsible for all renewals within the assigned segment related to profitability, customer counts and customer satisfaction. Managed retention and renewal campaigns with a close eye on performance management and results reporting. Developed and executed retention programs related to Vista Energy products which includes product features, such as loyalty programs, payments methods and bill features. Maximized ROI (return on investment) onretention dollars spent by 20%.
January 2009 to September 2009Cablevision － City , STATE
Responsibilities & Accomplishments: Resolved all customer service issues and request for billing inquiries, service plan changes and satisfactory payments. Reconciled outstanding balances and handled fraud alert transactions. Secured long term agreements with individual customers and business for digital television services. Increased market share by 10% by attracting new customers to the product by sales techniques and successful marketing campaigns. Placed top in the division by exceeding established quotas of successfully accepting more than 500 inbound escalation calls a week.
December 2005 to June 2008Wahlstrom Group － City , STATEResponsibilities & Accomplishments: Responsible for the successful execution of multi-million dollar client's, Enterprise Rent-a-Car, yellow pages and interactive ad placements, cooperative, special multi-cultural and governmental advertising programs. Main contact for domestic and international client multi-cultural outreach and promotional programs. Development of monetarily beneficial relationships between company and client by overseeing and certifying all correspondence. Controlled quality assurance objectives on visual art, administrative and operational reports and inter-departmental projects. Collaborated with interactive department regarding online ad placements and Search Engine Marketing (SEM). Increased revenues by 25% each by expanding product base and managing a national ad placement for many multi-million dollar accounts. Augmented business planning strategies for targeting of new advertising and recording artist development. Provided occasional work guidance, technical advice, and training to colleagues.
Bachelors of Arts - Temple University, Philadelphia, PA June 2005
Concentration - Communication; Account Management
Member of Temple American Advertising Federation Club
Member, American Advertising Federation (2005-2008)
Marketing, Training, Advertising, Account Executive, Business Planning, Correspondence, Promotional, Quality Assurance, Search Engine, Search Engine Marketing, Yellow Pages, Customer Service, Accounts Payable, Marketing, Audits, Business Development, Clients, Inspection, Invoice, Metrics, Project Coordinator, Project Manager, Telecommunication, Testing, Billing, Market Share, Sales Techniques, Acrobat, Adobe Acrobat, Doubleclick, Excel, ISO, Lotus Notes, Microsoft Office, Microsoft Outlook, Ms Office, Optimization, Oracle, Outlook, Photoshop, Powerpoint, Search Engine Optimization, Siebel, Word, Performance Management, Roi, Satisfaction, Account Management
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Resume Overview
School Attended
- Temple University
Job Titles Held:
- Client Service Representative II
- Project Coordinator
- Retention Specialist (Contract)
- Client Resolution Specialist III (Contract)
- Commercial Account Executive
Degrees
- Bachelors of Arts : Communication
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