Innovative, results-oriented administrative, customer service and account management professional with over 10 years experience in various industries and staff settings. Detail-oriented and goal-focused business professional that can successfully deliver exceptional customer to all clients. Demonstrated ability to achieve targeted goals, meet budget, and excel in challenging situations. Capable of creative problem solving, utilization of critical thinking skills, and effective communication expertise. Successfully answer all internal and external inquiries while consistently focusing on strategic goals of organization. Capable of leading, developing, and successfully implementing professional processes to further organizational goals.
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Responsibilities & Accomplishments: Monitored multiple databases to keep track of all company inventory.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Prepared correspondence, accounting and financial documents for analysis.Provided interactive training.
(Promotion from position below)
Responsibilities & Accomplishments: Primary point of contact for inter-network and external clients' third party inspection requests in Public Utilities, Oil & Gas Division. Receive and processed multiple Request for Quote on company services for short term or long term projects within required metrics. Coordinated with inspectors, vendors, clients, and vendors to complete third party inspection assignments for various global companies within (but not limited to) manufacturing, oil & gas, and telecommunication industries. Completed internal classes and training sessions on such topics as Pumps, Valves, Heat exchangers, and Mechanical Testing. Assist Project Manager with expediting and resolving special projects. Communicated project activities and developments between vendors, inspectors, inter-department, and upper management. Researched and resolved accounts payable and receivable discrepancies.
Client Account Coordinator
Responsibilities & Accomplishments: Served as the primary point of contact for over 200 assigned global clients within various industries (such as manufacturing plants, telecommunication hardware and software, Financial, and Aero/Airline). Coordinated with inter-departments (such as Technical, Finance, Business Development, and Sales & Marketing) to produce successful and timely client third-party certification audits. Completed internal classes and training sessions on such topics as sales and marketing techniques and customer service procedures. Provided occasional work guidance, technical advice, and training to colleagues. Researched and resolved accounts payable and receivable invoice queries to auditors, clients, and vendors.
Responsibilities & Accomplishments: Resolved all customer service issues and request for billing inquiries, service plan changes and satisfactory payments. Reconciled outstanding balances and handled fraud alert transactions. Secured long term agreements with individual customers and business for digital television services. Increased market share by 10% by attracting new customers to the product by sales techniques and successful marketing campaigns. Placed top in the division by exceeding established quotas of successfully accepting more than 500 inbound escalation calls a week.
Bachelors of Arts - Temple University, Philadelphia, PA June 2005
Concentration - Communication; Account Management
Member of Temple American Advertising Federation Club
Member, American Advertising Federation (2005-2008)
Marketing, Training, Advertising, Account Executive, Business Planning, Correspondence, Promotional, Quality Assurance, Search Engine, Search Engine Marketing, Yellow Pages, Customer Service, Accounts Payable, Marketing, Audits, Business Development, Clients, Inspection, Invoice, Metrics, Project Coordinator, Project Manager, Telecommunication, Testing, Billing, Market Share, Sales Techniques, Acrobat, Adobe Acrobat, Doubleclick, Excel, ISO, Lotus Notes, Microsoft Office, Microsoft Outlook, Ms Office, Optimization, Oracle, Outlook, Photoshop, Powerpoint, Search Engine Optimization, Siebel, Word, Performance Management, Roi, Satisfaction, Account Management
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