Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-oriented professional with 12+ years of experience and a proven knowledge of banking operations, customer service, records management, and an associate knowledge of Human Resources . Solid team player with upbeat, positive attitude, great organizational skills and proven history of increasing customer satisfaction. Looking for a new role where hard work and dedication will be highly valued.

  • Certified Customer Service Professional.
  • Flexibility and Adaptability.
  • Ability to work under pressure.
  • Self Control.
  • HR Knowledge.
  • Attention to details.
  • Computer Savvy.
  • Positive Attitude.
  • Interpersonal Skills.
  • Time Management.
  • Communication Skills.
  • Banking and financial services background
  • Proficiency in Microsoft Word and Excel.
  • Data Entry Expert
  • Experience
    11/2019 to Current Client Service Representative/HR Assistant(Intern) Bancfirst Corporation | El Reno, OK,
    • Recruiting new clients.
    • Serving as the main point of contact between clients and employers.
    • Learning the needs of clients and developing plans to meet them.
    • Regularly checking in on clients to ensure they are satisfied with the company.
    • Researching competitors and learning how to say ahead of the competition to recruit and keep new customers.
    • Assisting with onboarding calls and documentation.
    • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
    • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
    • Reached out to current and prospective clients to assess needs and recommend new and available offerings.
    01/2017 to 07/2019 Head - Customer Service Officer, Operations First City Monument Bank Ltd | City, STATE,
    • Day to Day Management - Manage the Customer Service team to deliver exceptional service and to continually improve the team's efficiency and effectiveness.
    • Managed daily operations and supervised 6 team members to achieve and exceed personal and branch targets.
    • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision making.
    • Reviewed account opening documentation and consistently ensures adherence to regulatory and statutory guidelines.
    • Increased NPS year on year after assumption of role.
    • Championed the Customer Service department and ensured continuous upskilling through evaluation, development and training of staff.
    • Made useful recommendations to Management on how to improve customer experience and this improved the deposit and customer base of the branch by 50%.
    • Worked closely with the Branch Manager to boost the deposit base and income of the branch.
    • Acted as back up to the Customer Service Manager and Head of Operations in relief duties.
    10/2012 to 01/2017 Customer Service Officer First City Monument Bank Ltd | City, STATE,
    • Set up and updated customers accounts to facilitate smooth running.
    • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
    • Identified and pursued cross-selling opportunities , bringing in more that $20,000 in new revenue per month.
    • Communicated information to customers about product quality, value and style.
    • Worked under strict deadlines and responded to service requests and emergency callouts.
    • Attended to all customer enquires including discrepancies in bank balances and general reconciliation.
    • Printed over 50 instant Debit cards for immediate collection daily.
    • Opened over 30 new accounts daily ensuring proper account documentation and data entry.
    • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
    11/2008 to 10/2012 Bank Teller/Funds Transfer Officer FinBank Plc | City, STATE,
    • Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
    • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
    • Maintained optimal financial controls by securing funds and making accurate transactions.
    • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
    • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
    • Verified amounts and integrity of every check or funds transfer.
    • Responded and assisted customers with account inquiries and updates.
    • Identified and reported suspicious behavior to security personnel as appropriate.
    • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 70%.
    • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
    Education and Training
    Expected in 08/2005 J.D. | Law Igbinedion University Okada, Edo State, Nigeria, GPA:
    Expected in 11/2006 Bachelor of Arts | Law Nigerian Law School, Lagos, Nigeria, GPA:

    Received the Best Branch Staff Award 5 times consistently at FCMB Ltd


    Certified Associate Professional in Human Resources(aPHR) - HR certification Institute(HRCI)

    09/2019 - 10/2022

    Credential ID - 800107332aPHR.

    Certified Customer Service professional (CCSP) - Customer Service Institute of America(CSIA)

    08/2020 - 08/2022.

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    Resume Overview

    School Attended

    • Igbinedion University Okada
    • Nigerian Law School

    Job Titles Held:

    • Client Service Representative/HR Assistant(Intern)
    • Head - Customer Service Officer, Operations
    • Customer Service Officer
    • Bank Teller/Funds Transfer Officer


    • J.D.
    • Bachelor of Arts

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