Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-oriented professional with 12+ years of experience and a proven knowledge of banking operations, customer service, records management, and an associate knowledge of Human Resources . Solid team player with upbeat, positive attitude, great organizational skills and proven history of increasing customer satisfaction. Looking for a new role where hard work and dedication will be highly valued.
Skills
Certified Customer Service Professional.
Flexibility and Adaptability.
Ability to work under pressure.
Self Control.
HR Knowledge.
Attention to details.
Computer Savvy.
Positive Attitude.
Interpersonal Skills.
Time Management.
Communication Skills.
Banking and financial services background
Proficiency in Microsoft Word and Excel.
Data Entry Expert
Experience
11/2019 to CurrentClient Service Representative/HR Assistant(Intern)Bancfirst Corporation | El Reno, OK,
Recruiting new clients.
Serving as the main point of contact between clients and employers.
Learning the needs of clients and developing plans to meet them.
Regularly checking in on clients to ensure they are satisfied with the company.
Researching competitors and learning how to say ahead of the competition to recruit and keep new customers.
Assisting with onboarding calls and documentation.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Reached out to current and prospective clients to assess needs and recommend new and available offerings.
01/2017 to 07/2019Head - Customer Service Officer, OperationsFirst City Monument Bank Ltd | City, STATE,
Day to Day Management - Manage the Customer Service team to deliver exceptional service and to continually improve the team's efficiency and effectiveness.
Managed daily operations and supervised 6 team members to achieve and exceed personal and branch targets.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision making.
Reviewed account opening documentation and consistently ensures adherence to regulatory and statutory guidelines.
Increased NPS year on year after assumption of role.
Championed the Customer Service department and ensured continuous upskilling through evaluation, development and training of staff.
Made useful recommendations to Management on how to improve customer experience and this improved the deposit and customer base of the branch by 50%.
Worked closely with the Branch Manager to boost the deposit base and income of the branch.
Acted as back up to the Customer Service Manager and Head of Operations in relief duties.
10/2012 to 01/2017Customer Service OfficerFirst City Monument Bank Ltd | City, STATE,
Set up and updated customers accounts to facilitate smooth running.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Identified and pursued cross-selling opportunities , bringing in more that $20,000 in new revenue per month.
Communicated information to customers about product quality, value and style.
Worked under strict deadlines and responded to service requests and emergency callouts.
Attended to all customer enquires including discrepancies in bank balances and general reconciliation.
Printed over 50 instant Debit cards for immediate collection daily.
Opened over 30 new accounts daily ensuring proper account documentation and data entry.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
11/2008 to 10/2012Bank Teller/Funds Transfer OfficerFinBank Plc | City, STATE,
Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Maintained optimal financial controls by securing funds and making accurate transactions.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Verified amounts and integrity of every check or funds transfer.
Responded and assisted customers with account inquiries and updates.
Identified and reported suspicious behavior to security personnel as appropriate.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 70%.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education and Training
Expected in 08/2005J.D. | LawIgbinedion University Okada, Edo State, Nigeria, GPA:
Expected in 11/2006Bachelor of Arts | LawNigerian Law School, Lagos, Nigeria, GPA:
Accomplishments
Received the Best Branch Staff Award 5 times consistently at FCMB Ltd
Certifications
Certified Associate Professional in Human Resources(aPHR) - HR certification Institute(HRCI)
09/2019 - 10/2022
Credential ID - 800107332aPHR.
Certified Customer Service professional (CCSP) - Customer Service Institute of America(CSIA)
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School Attended
Igbinedion University Okada
Nigerian Law School
Job Titles Held:
Client Service Representative/HR Assistant(Intern)
