Client Service Representative/HR Assistant(Intern) Resume Example
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CLIENT SERVICE REPRESENTATIVE/HR ASSISTANT(INTERN)
Summary
Results-oriented professional with 12+ years of experience and a proven knowledge of banking operations, customer service, records management, and an associate knowledge of Human Resources . Solid team player with upbeat, positive attitude, great organizational skills and proven history of increasing customer satisfaction. Looking for a new role where hard work and dedication will be highly valued.
Skills
Experience
Client Service Representative/HR Assistant(Intern) / Bancfirst Corporation - El Reno , OK11/2019 - Current
- Recruiting new clients.
- Serving as the main point of contact between clients andemployers.
- Learning the needs of clients and developing plans to meet them.
- Regularly checking in on clients to ensure they are satisfied with the company.
- Researching competitors and learning how to say ahead of the competition to recruit and keep new customers.
- Assisting with onboarding calls and documentation.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Reached out to current and prospective clients to assess needs and recommend new and available offerings.
Head - Customer Service Officer, Operations / First City Monument Bank Ltd - City , STATE01/2017 - 07/2019
- Day to Day Management - Manage the Customer Service team to deliver exceptional service and to continually improve the team's efficiency and effectiveness.
- Managed daily operations and supervised 6 team members to achieve and exceed personal and branch targets.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision making.
- Reviewed account opening documentation and consistently ensures adherence to regulatory and statutory guidelines.
- Increased NPS year on year after assumption of role.
- Championed the Customer Service department and ensured continuous upskilling through evaluation, development and training of staff.
- Made useful recommendations to Management on how to improve customer experience and this improved the deposit and customer base of the branch by 50%.
- Worked closely with the Branch Manager to boost the deposit base and income of the branch.
- Acted as back up to the Customer Service Manager and Head of Operations in relief duties.
Customer Service Officer / First City Monument Bank Ltd - City , STATE10/2012 - 01/2017
- Set up and updated customers accounts to facilitate smooth running.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Identified and pursued cross-selling opportunities , bringing in more that $20,000 in new revenue per month.
- Communicated information to customers about product quality, value and style.
- Worked under strict deadlines and responded to service requests and emergency callouts.
- Attended to all customer enquires including discrepancies in bank balances and general reconciliation.
- Printed over 50 instant Debit cards for immediate collection daily.
- Opened over 30 new accounts daily ensuring proper account documentation and data entry.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Bank Teller/Funds Transfer Officer / FinBank Plc - City , STATE11/2008 - 10/2012
- Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Verified amounts and integrity of every check or funds transfer.
- Responded and assisted customers with account inquiries and updates.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 70%.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education and Training
Igbinedion University Okada - City08/2005J.D.: Law
Nigerian Law School - City11/2006Bachelor of Arts: Law
Accomplishments
Received the Best Branch Staff Award 5 times consistently at FCMB Ltd
Certifications
Certified Associate Professional in Human Resources(aPHR) - HR certification Institute(HRCI)
09/2019 - 10/2022
Credential ID - 800107332aPHR.
Certified Customer Service professional (CCSP) - Customer Service Institute of America(CSIA)
08/2020 - 08/2022.
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Resume Overview
School Attended
- Igbinedion University Okada
- Nigerian Law School
Job Titles Held:
- Client Service Representative/HR Assistant(Intern)
- Head - Customer Service Officer, Operations
- Customer Service Officer
- Bank Teller/Funds Transfer Officer
Degrees
- Igbinedion University Okada -
City
08/2005 J.D. : Law
Nigerian Law School - City 11/2006 Bachelor of Arts : Law
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