client service representative resume example with 20+ years of experience
Knowledgeable and dedicated customer service professional with extensive experience in Client Services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
● Overall accountability for support of multiple complex clients. ● Provides plan/policy and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims. ● Make recommendations according to customer's needs ● Customer service and relationship management skills ● Assist with needs Assessment ● The ability to handle multiple tasks, set schedules and priorities to meet both internal and external deadline ● Upbeat and Positive Personality | ● Understanding of how to provide exceptional customer service and how to develop relationships.
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- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Introduced clients to available online resources and services to increase convenience.
- Managed master calendar by scheduling and confirming appointments.
- Maintained up-to-date knowledge of product and service changes.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Conducted case management activities and services with multidisciplinary team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Maintained staff directory and company policy handbook for human resources department.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
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Resume Overview
School Attended
- Albany State University
- Clewiston High School
Job Titles Held:
- Client Service Representative
- Client Support Specialist
- Customer Service Representative
- Office Assistant
Degrees
- Bachelor of Science
- High School Diploma
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