client service representative resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High-energy Client Servicer Rep. with demonstrated administrative expertise, analytical problem-solving skills and proficiency in Microsoft Office, Excel, Powerpoint. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Personable and client-focused professional offering 10+years ofexperience in managing key accounts,&s to deliver superior service. Excellent ability to collaborate with associates and maanagement to achieve business objectives. Proficient in Microsoft with expertise in Retail products and customer services. Successful Client Service with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Client Service
Service recommendations
Database Management
Report preparation
Stocking and replenishing
Recordkeeping strengths
Strategic sales knowledge
Data Entry
Money handling abilities
Shipping procedures understanding
Sales expertise
Retail materials management
Complaint resolution
Work History
11/2015 to 01/2020Client Service RepresentativeChristie's | Paris, TX,
Updated stakeholders on client account information and newly acquired clients.
Connected with clients through consultative work experience strategies to understand and address requirements.
Maintained accurate record-keeping with proactive attention to client information updates.
Called existing and prospective customers to evaluate desires and offer Training options that will help them to get certified for a better paying job.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Handled high-volume paperwork and collaborated with Finance department to resolve invoicing and shipping problems.
09/2012 to 09/2014Sales Associate/ Service WriterCumberland Farms | Westport, MA,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Prepared cash deposits up to $5,000 with zero discrepancies.
Trained and developed co-workers in company processes, product knowledge, customer service and selling techniques.
03/2005 to 03/2010Store ManagerAmoco Standard Station | City, STATE,
Rotated merchandise and displays to feature new products and promotions.
Oversaw, trained and encouraged 3,staff members, promoting culture of efficiency and performance.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Analyzed and interpreted store trends with Microsoft to facilitate planning.
Education
Expected in 06/1987 to to High School Diploma | Mcallen High School, Mcallen, TXGPA:
Graduated with 3.5 GPA
Expected in 05/2000 to to Associate in Business Management | Business Administration And ManagementAaker's Business College, Fargo, ND, GPA:
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