Client Service Representative Resume Example Medvet

CLIENT SERVICE REPRESENTATIVE

Professional Summary

High-energy Administrative Professional with demonstrated administrative expertise, analytical problem-solving skills and proficiency in multiple office software systems. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Excellent organizational skills in planning and executing strategic business transformations,administrative operations, and process and performance improvements.

Work History

Client Service Representative, 04/2019 to 11/2020MedVet - Dayton, OH

Cultivated long-lasting client relationships based on trust and solid understanding of business needs improving branch efficiency and quality of operations.
Proactively ensure efficient and compassionate client interactions by identifying client needs, providing information, and addressing concerns.
Collaborate with colleagues to assure quick and efficient patient triaging to determine treatment needs and urgency of care in emergency medical setting.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Processed new patients, created, maintained and updated Specialty charts, and scheduled appointments, in accordance with Facility policies and procedures using CornerStone.
Coached new employees on administrative procedures, company policies and performance standards.

Office Assistant II, 08/2017 to 11/2018Department of Building and Zoning - Columbus, OH

Completed initial set up of permit applications and issued in-office permits to clients using the Accela system.
Contacted applicants and finished permitting of plans for construction work to be completed and inspected after plan review.
Processed payments and documented account changes for financial accuracy and transparency.
Conducted end of day balancing and cash count on a rotational basis.
Responded to client inquiries about the department and its functions.
Transferred customers to appropriate departments throughout the city for further assistance.

Bilingual Customer Service Representative, 09/2014 to 07/2017SentriLock - Cincinnati, OH

Pursued opportunities to boost company profile by providing exceptional support to real estate agents in the field using the SentriLock lockbox series of products.
Provided swift resolutions to agents by identifying unique product issues based on client descriptions and providing appropriate and accurate solutions.
Trained new employees in policies, procedures, and best practices.
Provided guidance, knowledge and required authorization for certain troubleshooting procedures.
Performed product tutorials and presentations for real estate clients new to SentriLock.
Participated in special projects and trainings as part of company's expansion into new markets within Europe and the Americas.
Coordinated French documentation and translation project, while managing numerous translations requests each day to handle customer needs.
Awarded the 2016 Sentrilock Innovation Award for developing an interactive, more efficient knowledge base system for new and seasoned employees, which the company adopted.

Administrative Support Assistant, 05/2013 to 04/2014Randstad Staffing Agency, Duke Energy - Cincinnati, OH

Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
Served as Timekeeper and Location Coordinator for the entire Midwest group, generating and maintaining employee records for the group using MyTime, the LIS Location System, ImageNow, and Excel.
Confirmed accurate and timely submission of employee and manager timesheets in the MyTime system.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on employee schedule of jobs.
Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
Supported efficient meetings and events by scheduling and organizing spaces, preparing materials, ordering food, documenting discussions and distributing meeting notes.

Education

M.A, Teaching, Foreign Language, 2010

University of Pittsburgh - Pittsburgh, P.A.

B.A, Anthropology and Linguistics, French, 2008

University of Pittsburgh - Pittsburgh, P.A.

Study Abroad, 2006

Institute for the International Education of Students - Nantes, France

Computer and Software Skills

Microsoft Office Suite
Adobe Reader/ Editor
Macintosh Operating System
Google Docs
Peoplesoft
Maximo
MyTime
TIS Location System
Datatel
ImageNow
Colleague
Scubed
Halogen
QuickBooks
ADP
Cornerstone
Accela

Professional Skills

Database Management
Spreadsheet management
Travel Arrangements Coordination
Ability To Learn Quickly
Schedule Management

Data Confidentiality
Records management
Filing and data archiving
Office Reception

Resume Overview

Companies Worked For:

MedVet
Department of Building and Zoning
SentriLock
Randstad Staffing Agency, Duke Energy

School Attended

University of Pittsburgh
Institute for the International Education of Students

Job Titles Held:

Client Service Representative
Office Assistant II
Bilingual Customer Service Representative
Administrative Support Assistant

Degrees

M.A , Teaching, Foreign Language 2010
B.A , Anthropology and Linguistics, French 2008
Study Abroad , 2006

Client Service Representative Resume Example

Resume Score: 80%

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