, , 100 Montgomery St. 10th Floor Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Regulatory compliance
Relationship management
Seating assignment preparation
Sales Techniques
Safe food handling
Service prioritization
Dish preparation
Menu knowledge
Menu memorization
Price memorization
Food inspection
Dining customer service
Liquor, wine and food service
High-volume dining
Special dietary requirements
Food safety understanding
Check payment processing
Effective customer upselling
Wine pairings
Buffet setup and takedown
Table Bussing
Table setting arrangements
Point of Sale (POS) system operations
Customer service excellence
Liberal Sr High School Liberal , KS Expected in 03/2016 – – High School Diploma : - GPA :
Clarivate Plc - Client Service Representative Boston , MA , 02/2018 - 10/2021
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Liaised between patrons, store personnel and internal departments.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Educated clients on how to conduct transactions with convenient online solutions.
Documented conversations with customers to track requests, problems and solutions.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Communicated information to customers about product quality, value and style.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Tracked down sources of special products and services to meet customers' special needs.
Park Hotels & Resorts - Server Memphis , TN , 01/2017 - 10/2017
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Reviewed identification for patrons before serving alcoholic drinks.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
H&r Block - CSP City , STATE , 01/2015 - 04/2017
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed account and service histories to identify trends and issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Trained 2 new employees each two weeks in procedures and policies in order to maximize team performance.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Assessed customer needs and upsold products and services to maximize sales.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Asked probing questions to determine service needs and accurately input information into electronic systems.
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