Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
- Regulatory compliance
- Relationship management
- Seating assignment preparation
- Sales Techniques
- Safe food handling
- Service prioritization
- Dish preparation
- Menu knowledge
- Menu memorization
- Price memorization
- Food inspection
- Dining customer service
- Liquor, wine and food service
- High-volume dining
- Special dietary requirements
- Food safety understanding
- Check payment processing
- Effective customer upselling
- Wine pairings
- Buffet setup and takedown
- Table Bussing
- Table setting arrangements
- Point of Sale (POS) system operations
- Customer service excellence
Education and Training
Liberal Sr High School Liberal, KS Expected in 03/2016 – – High School Diploma : - :
Experience
Clarivate Plc - Client Service Representative
Boston, MA, 02/2018 - 10/2021
Boston, MA, 02/2018 - 10/2021
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Liaised between patrons, store personnel and internal departments.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Educated clients on how to conduct transactions with convenient online solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked down sources of special products and services to meet customers' special needs.
Park Hotels & Resorts - Server
Memphis, TN, 01/2017 - 10/2017
Memphis, TN, 01/2017 - 10/2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Reviewed identification for patrons before serving alcoholic drinks.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
H&r Block - CSP
City, STATE, 01/2015 - 04/2017
City, STATE, 01/2015 - 04/2017
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained 2 new employees each two weeks in procedures and policies in order to maximize team performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and upsold products and services to maximize sales.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
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Resume Overview
School Attended
- Liberal Sr High School
Job Titles Held:
- Client Service Representative
- Server
- CSP
Degrees
- High School Diploma
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