LiveCareer-Resume

client service representative resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Regulatory compliance
  • Relationship management
  • Seating assignment preparation
  • Sales Techniques
  • Safe food handling
  • Service prioritization
  • Dish preparation
  • Menu knowledge
  • Menu memorization
  • Price memorization
  • Food inspection
  • Dining customer service
  • Liquor, wine and food service
  • High-volume dining
  • Special dietary requirements
  • Food safety understanding
  • Check payment processing
  • Effective customer upselling
  • Wine pairings
  • Buffet setup and takedown
  • Table Bussing
  • Table setting arrangements
  • Point of Sale (POS) system operations
  • Customer service excellence
Experience
02/2018 to 10/2021 Client Service Representative Clarivate Plc | Boston, MA,
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Liaised between patrons, store personnel and internal departments.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Tracked down sources of special products and services to meet customers' special needs.
01/2017 to 10/2017 Server Park Hotels & Resorts | Memphis, TN,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
01/2015 to 04/2017 CSP H&r Block | City, STATE,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 2 new employees each two weeks in procedures and policies in order to maximize team performance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
Expected in 03/2016 to to High School Diploma | Liberal Sr High School, Liberal, KS GPA:

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Resume Overview

School Attended

  • Liberal Sr High School

Job Titles Held:

  • Client Service Representative
  • Server
  • CSP

Degrees

  • High School Diploma

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