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Client Service Representative/Dispatcher Resume Example

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CLIENT SERVICE REPRESENTATIVE/DISPATCHER
Career Overview
Motivated and reliable office administrative professional with over 15 years experience providing exemplary customer service and office support.
Skill Highlights
  • Problem resolution
  • Deadline-oriented
  • Microsoft Office
  • Spreadsheet development
Core Accomplishments
Process Improvement
  • Streamlined daily reconciliation process which created a more time efficient and mistake free result

Data Organization

  • Improved reporting accuracy by reconfiguring the monthly operations report in order to accurately assess costs.  Suggested and created new monthly, weekly and daily reports to track trends.

Training

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Professional Experience
03/2014 - 06/2015
Medical Diagnostic Laboratories － Hamilton, NJ Client Service Representative/Dispatcher
  • Responsible for creation, population and maintenance of monthly operations report as well as other monthly, weekly and daily spreadsheets for Logistics Manager Troubleshot and streamlined the daily reconciliation process Trained incoming dispatchers Responsibilities: Worked both independently and as member of a multi-shift team to ensure that all specimen pickups were made each night Delivered excellent customer service in extremely high call-volume environment, both in scheduling specimen pickups as well as resolving specimen inquiries from the Sales Teams, Call Center and clients Solely responsible for the reconciliation of the previous day's pickups, including researching any discrepancies, formulating a corrective course of action and communicating said plan to Logistics Manager, relevant Sales Teams and directors.
  • Communicated any client requests for supplies, changes in pickup status or address to appropriate sales team Maintained client confidentiality in keeping with HIPAA regulations.
01/1999 - 01/2004
Clifford Chance, LLP － New York, NY Administrative Assistant
  • Assisted in development and troubleshooting of software responsible for tracking attorneys' mandatory education requirements Responsible for administrative logistics of firm-wide attorney performance reviews Helped create, customize and administer quarterly firm-wide customer service programs for all administrative staff Acted as primary administrative contact and support person for the coordination of 1,000 person firm-wide office move to a new location Assisted in development of Safety and Security Committee Responsibilities: Executive administrative support for Directors of Operations and Human Resources and Manager of Professional Development.
  • Administrative liaison between legal and non-legal personnel, including heavy contact with Partners and Associates in resolving a wide range of Human Resource/Operations issues and inquiries.
  • Schedule and coordinate meetings and events both on and off-site, including composition, compilation and distribution of all memoranda, agendas, educational materials and set up of all conference and teleconference calls.
  • Compose and edit correspondence and memoranda from written notes and/or verbal direction and from knowledge of current projects.
  • Maintain daily schedules of interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements Provide day to day administrative support including heavy phone traffic, assisting visitors and general interoffice correspondence.
  • Administrative support for Human Resource/Operational committees and departments as needed.
01/1994 - 01/1999
Felenstein Koniver & Associates － New York, NY Executive Assistant/Office Manager
  • Researched and assisted in implementation of new office wide computer system Oversaw the renovation of the office Organized the filing system Responsibilities: Sole administrative support for five real corporate estate agents, and personal assistant to company's founder Heavy client contact in addressing and resolving billing, scheduling, correspondence and documentation inquiries Coordinate schedules, meetings, conferences and vacations including travel and lodging arrangements Compose, edit and distribute all correspondence Contact person for any operations inquiries including cleaning, repair and general maintenance of office space.
Education
John Jay College of Criminal Justice New York, NY Bachelor of Science: Government/Public Administration
Professional Affiliations
Highly skilled and experienced administrative assistant and customer service liaison Strong written and oral communication Exceptional organizational skills Reliable independent worker Remarkable ability to meet deadlines Notably strong under pressure Keen ability to problem solve Excellent customer/client service Intuitive computer skills (proficient with Microsoft Office, Internet searching) Vast experience in dealing with confidential information
Skills
Administrative, Administrative support, attorney, billing, Call Center, conferences, client, clients, excellent customer service, customer service, direction, documentation, edit, educational materials, filing, HIPAA regulations, Human Resources and Manager, Human Resource, legal, logistics, Logistics Manager, notes, meetings, office, performance reviews, personnel, renovation, researching, Safety, Sales, scheduling, spreadsheets, phone, troubleshooting, written, composition
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Resume Overview

Companies Worked For:

  • Medical Diagnostic Laboratories
  • Clifford Chance, LLP
  • Felenstein Koniver & Associates

School Attended

  • John Jay College of Criminal Justice

Job Titles Held:

  • Client Service Representative/Dispatcher
  • Administrative Assistant
  • Executive Assistant/Office Manager

Degrees

  • Bachelor of Science : Government/Public Administration

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