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client service representative resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Revenue Growth
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Financial Consulting
  • Upbeat and Positive Personality
  • Needs Assessment
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Reading Comprehension
  • Operational Efficiency
  • Online Systems
  • Inbound and Outbound Calling
  • Administrative Duties
  • Patient and Empathetic
  • Debt Resolutions
  • Teller Transactions
  • SAP
  • Facebook
  • McAfee
Work History
Client Service Representative, 07/2011 to 04/2018
Lifenet HealthSacramento, CA,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Introduced clients to available online resources and services to increase convenience.
Certified Dental Assistant, 08/2007 to 06/2011
Dental Care AllianceDalton, GA,
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, and placing new barriers in a timely manner.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Used Dentrix, Open Dental, etc. to document and maintain patient information and health background.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Typed patient data into computer system with speed and accuracy using Dentrix Software] while following privacy laws and maintaining high level of accuracy.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Team Coordinator, 04/2003 to 07/2007
Providence Health & ServicesRedmond, WA,
  • Built strong relationships with customers through positive attitude and attentive response.
  • Addressed customer service overflow to reduce complaints.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Worked with customer service representatives to handle escalated customer issues.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Led team meetings each shift to discuss scheduling, production and maintenance needs.
  • Trained, motivated and guided on-boarding members.
Education
DENTAL ASSISTANT CERIFICATION: CERTIFIED DENTAL ASSISTANT, Expected in 1988 to BRYAN INSTITUTE - Tulsa, OK,
GPA:

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Resume Overview

School Attended

  • BRYAN INSTITUTE

Job Titles Held:

  • Client Service Representative
  • Certified Dental Assistant
  • Team Coordinator

Degrees

  • DENTAL ASSISTANT CERIFICATION

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