client service representative resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Lab Animal Restraint
Technologically Savvy
Pre-Anesthetic Preparation
Gowning and Gloving Procedures
Reception Area Maintenance
Equipment Sterilization
Time Management
Animal Euthanasia Assistance
Prescription Filling
Emergency Response
Patient Recordkeeping
Specimen Collection
Appointment Scheduling
Verbal and Written Communication
Cleaning and Sanitizing
Customer Billing
Veterinarian Assistance
Client Education
Post-surgical Monitoring
Attention to Detail
Diagnostic Testing
Equipment Preparation
Immunization Administration
Examination Room Oversight
Proper Animal Restraint
Proficient in Intravet and infinity
Supply Ordering and Restocking
Emergency Room Procedures
Microsoft Office
Incident Reporting
Dental Procedures
Problem Resolution
Animal Waste Disposal
Cash Drawer Balancing
Dental Care
Venipuncture and Phlebotomy
Patient Check-Ins
Basic Animal Care
Vital Signs Measurement
Medical Charting
Patient Discharge
Microchip Administration
Hospital Staff Support
Medical Terminology
Fecal, Urine and Blood Testing
Medical Triage
Preventive Care
Customer Service
Education and Training
International Business College, Vet Tech InstituteIndianapolis, Expected in 11/2012 ā āAssociate of Applied Science:Veterinary Technology - GPA:
Experience
Main Line Health, Inc. - Client Service Representative Glen Mills, PA, 04/2022 - Current
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Documented customer correspondence in CRM to track requests, problems and solutions.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Managed and updated physical and digital client account information to keep records accurate and current.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Greeted customers pleasantly and scheduled appointments for service.
Supported clients by handling service requests, answering questions and acting as consistent resource.
Delivered high level of service and support to clients by ensuring that issues were responded to promptly.
Added new client data to system and made changes to old information to keep everything up-to-date.
Gathered information from clients for entry into computer database.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Maintained client files, compiled reports and organized company resources.
Attended to daily client service requests and provided support.
Managed client complaints with high level of professionalism and competence.
Answered client questions within 24-hour period to maximize customer satisfaction.
University Of Florida - Veterinary Assistant Gainesville, FL, 11/2020 - 04/2022
Restrained and stabilized animals during examination and treatment to prevent injuries.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Trained new veterinary staff on office procedures and requirements.
Helped veterinarian with neutering, tooth removal and casting broken bones.
Documented and tracked treatment activities.
Operated radiographic and ultrasound equipment.
Assisted veterinarians in examining animals.
Supported veterinarians in disease management and mitigation procedures.
Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
Documented patient information with precision to maintain records accuracy.
Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Administered vaccines to animals and delivered blood and lab results.
Educated clients and public on animal health, treatment protocols and general procedures.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Provided animal health education to pet owners through community classes and outreach programs.
Main Line Health, Inc. - Client Service Representative Glenmills, PA, 09/2014 - 05/2020
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
University Of Florida - Veterinary Assistant Gainesville, FL, 06/2016 - 09/2019
Restrained and stabilized animals during examination and treatment to prevent injuries.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Trained new veterinary staff on office procedures and requirements.
Helped veterinarian with neutering, tooth removal and casting broken bones.
Documented and tracked treatment activities.
Operated radiographic and ultrasound equipment.
Assisted veterinarians in examining animals.
Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
Documented patient information with precision to maintain records accuracy.
Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Administered vaccines to animals and delivered blood and lab results.
Educated clients and public on animal health, treatment protocols and general procedures.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Provided animal health education to pet owners through community classes and outreach programs.
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Resume Overview
School Attended
International Business College, Vet Tech Institute