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Client Service Representative Resume Example

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CLIENT SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated Individual with extensive experience in Veterinary Medicine and Education. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, students and parents. Motivated to maintain customer and parent satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Client Service
  • Multi-line phone talent
  • Complaint resolution
  • Special education
  • Lesson implementation
  • Team building
  • Money handling abilities
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Progress reporting
  • Classroom management
  • Veterinary office administration
Work History
10/2019 to CurrentClient Service RepresentativeLeader Animal Specialty | Cooper City, FL
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Effective liaison between customers and internal departments.
  • Managed master calendar and scheduled appointments for 10 Doctors based on optimal patient loads and clinician availability.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
11/2018 to 01/2020Teacher's AssistantSuper School | Plantation, FL
  • Assessed student assignments to check quality and completeness and assign grades.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Performed special tasks such as motor and cognitive skills to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supervised residential and day treatment children during class and on field trips.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
08/2016 to 11/2018Customer Service RepresentativeChewy.com | Hollywood, FL
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer complaints and addressed emergency requests and needs.
04/2014 to 08/2016Vet TechnicianDoral Center Animal Hospital | Doral, FL
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Educated clients on animal health, preventative care and procedures.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Monitored up to 20 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Education
06/2009High School DiplomaMater Academy Charter High School, Hialeah Gardens, FL
05/2013Associate of Arts | PsychologyMiami Dade College, Miami, FL
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Resume Overview

Companies Worked For:

  • Leader Animal Specialty
  • Super School
  • Chewy.com
  • Doral Center Animal Hospital

School Attended

  • Mater Academy Charter High School
  • Miami Dade College

Job Titles Held:

  • Client Service Representative
  • Teacher's Assistant
  • Customer Service Representative
  • Vet Technician

Degrees

  • 06/2009 High School Diploma
    05/2013 Associate of Arts | Psychology

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