Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Personable and dedicated Customer Service Representative with extensive experience in Client Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Outbound Calling
Payment Processing
Database Management
Database Maintenance
Client Support
File Management
Client Relations
Customer Support
Customer Service
Calm and Professional Under Pressure
Policies and Procedures Adherence
Data Entry
Conflict Mediation
De-Escalation Techniques
Computer Skills
Problem Resolution
Multitasking and Prioritization
Call Volume and Quality Metrics
LiveChat Messaging
Issue and Complaint Resolution
Appointment Scheduling
Customer Interaction
Technologically Savvy
Schedule Coordination
Attention to Detail
Telephone Management
Effective Multitasking
Veterinary Terminology
Telephone Etiquette
Reception Area Maintenance
Teamwork and Collaboration
Verbal and Written Communication
Educating Owners
Employee Training
Appointment Setting
Experience
10-2022 to Current
Client Service RepresentativePremier Healthcare Exchange, Inc. – Bedminster, NJ,
Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Scheduled and confirmed appointments based on customer availability.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
Personalized client experience, identifying unique needs and providing information and services to match.
Presented and explained fees, clearly clarifying invoices and company policies.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
04/2021 to 10/2022
Office AssistantCity Of Moreno Valley, Ca – Moreno Valley, CA,
Answered phone calls and welcomed visitors to office.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Maintained business records by updating customer information.
Collected payments, issued receipts and updated accounts to reflect new balances.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Conducted office inventory checks and requested restock of supplies.
Dispersed incoming mail to correct recipients throughout office.
Monitored calendars and scheduled appointments based on availability and established load limits.
Answered telephones, directed calls and took messages.
Operated photocopiers and scanners, facsimile machines and personal computers.
Delivered messages and ran errands.
Maintained and updated filing, inventory and database systems, manually or using computer.
Reviewed files, records and other documents to obtain information or respond to requests.
Communicated with customers, employees and vendors to answer questions and address complaints.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Computed, recorded and proofread data or reports.
Completed work schedules, managed calendars and arranged appointments.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Troubleshot office equipment, computer hardware and software issues.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
03/2013 to 05/2021
Cashier Team LeadNorthern Tool + Equipment – Charlotte, NC,
Answered customer questions and provided store information.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Verified customer age requirement for alcohol or tobacco purchases.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Helped with purchases and signed customers up for rewards program.
Monitored checkout counters and self-checkout areas to assist with complex transactions.
Screened applicants for hire and assisted with training individuals for cashier positions.
Education and Training
Expected in 05/2013 to to
High School Diploma: Brownsburg High School - Brownsburg, IN GPA:
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