client service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

High-energy, detail-oriented Administrative Professional with demonstrated expertise, analytical problem-solving skills and proficiency in multiple office software systems. Proven history of delivering exceptional internal and external client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements.

Work History
Client Service Representative, 04/2019 to 11/2020
Cu*Answers, Inc.Las Vegas, NV,
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs improving branch efficiency and quality of operations.
  • Ensured efficient and compassionate client interactions by proactively identifying client needs, providing information, and addressing concerns.
  • Trained and conducted progress evaluations for new employees on administrative procedures, company policies and performance standards, making required adjustments based on individual needs to ensure adherence to key learning objectives.
  • Collaborated with colleagues to assure quick and efficient patient triaging to determine treatment needs and urgency of care in emergency medical setting.
  • Performed thorough pre-shift and post-shift area and equipment inspections, ensuring accurate and efficient shift transitions.
  • Processed new patients, created, maintained and updated Specialty charts, and scheduled appointments, in accordance with Facility policies and procedures using CornerStone.
Bilingual Customer Service Representative, 09/2014 to 07/2017
HdisGreenville, NC,
  • Pursued opportunities to boost company profile by providing exceptional support to real estate agents in the field using the SentriLock lockbox series of products.
  • Provided swift resolutions to agents by identifying unique product issues based on client descriptions and providing appropriate and accurate solutions.
  • Trained new employees in policies, procedures, and best practices.
  • Provided guidance, knowledge and required authorization for certain troubleshooting procedures.
  • Performed product tutorials and presentations for real estate clients new to SentriLock.
  • Participated in special projects and trainings as part of company's expansion into new markets within Europe and the Americas.
  • Coordinated French documentation and translation project, while managing numerous translations requests each day to handle customer needs.
  • Awarded the 2016 Sentrilock Innovation Award for developing an interactive, more efficient knowledge base system for new and seasoned employees, which the company adopted.
Administrative Support Assistant, 05/2013 to 04/2014
CaterpillarPittsboro, NC,
  • Support Assistant for office of 23, Midwest Land Services Department at Duke Energy.
  • Timekeeper and Location Coordinator for entire Midwest group, generating and maintaining employee records using MyTime, LIS Location System, ImageNow, and Excel.
  • Confirmed accurate and timely submission of employee and manager timesheets in MyTime system.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on employee schedule of jobs.
  • Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
  • Supported efficient meetings and events by scheduling and organizing spaces, preparing materials, ordering food, documenting discussions and distributing meeting notes.
Assessment Specialist, 04/2011 to 06/2012
Oaks Integrated Care Inc.Glassboro, NJ,
  • Organized meetings with insurance adjusters to inspect damage at clients’ homes.
  • Prepared and submitted client claims reports to insurance adjusters for disbursement of funds necessary for repairs.
  • Used coordination and planning skills to achieve efficient, accurate and quality completion of 1 million dollar metal roofing contract as the project team leader.
  • Proactively reported project updates to clients ensuring transparency and timely completion of work.
  • Secured required materials for projects and maintained records of on-going and completed work.
  • Finalized paperwork for closure of clients’ accounts, ensuring timely and quality completion of work and the reception of outstanding balances.
M.A: Teaching, Foreign Language, Expected in 2010 to University of Pittsburgh - Pittsburgh, P.A.
B.A: Anthropology and Linguistics, French, Expected in 2008 to University of Pittsburgh - Pittsburgh, P.A.
Study Abroad: , Expected in 2006 to Institute For The International Education Of Students - Nantes, France,
Professional Skills
  • Passion for continuous learning
  • Ability to embrace efficiency
  • Employee Evaluation
  • Performance Improvement
  • Lean Six Sigma White Belt Certified (LSSWB)
  • Project Management Essentials Certified (PMEC)

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Resume Overview

School Attended

  • University of Pittsburgh
  • University of Pittsburgh
  • Institute For The International Education Of Students

Job Titles Held:

  • Client Service Representative
  • Bilingual Customer Service Representative
  • Administrative Support Assistant
  • Assessment Specialist


  • M.A
  • B.A
  • Study Abroad

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