(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

High-energy Administrative Professional with proven track record in data management, customer relations, and analytical complex problem-solving. Demonstrated administrative expertise and proficiency in multiple office software systems, including Microsoft Windows and Office Tools and Apple Mac systems. Proven history of delivering exceptional internal and external client service through proactive communication and diligent follow-up. Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements.

University of Pittsburgh Pittsburgh, P.A. Expected in 2010 M.A : Teaching, Foreign Language - GPA :
University of Pittsburgh Pittsburgh, P.A. Expected in 2008 B.A : Anthropology and Linguistics, French - GPA :
Institute For The International Education Of Students Nantes, Expected in 2006 Study Abroad : - GPA :
  • Lean Six Sigma White Belt (LSSWB), Management and Strategy Institute - 2021
  • Project Management Essentials Certified (PMEC), Management and Strategy Institute - 2021
Professional Skills
  • Database and Spreadsheet Management
  • Ability To Learn Quickly
  • Appointment Management
  • Administrative Support
  • Personnel Management
  • Account Reconciliation
  • Claims Service
  • Customer Support
  • Meeting Minutes
Relevant Work History
Cu*Answers, Inc. - Client Service Representative
Grand Rapids, MI, 04/2019 - 11/2020
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs and metrics improving branch efficiency and quality of operations.
  • Created flow chart between all departments to reconcile payment reports.
  • Ensured efficient and compassionate client interactions by proactively identifying client needs, providing useful information and addressing concerns.
  • Trained and conducted progress evaluations for new employees on administrative procedures, company policies and performance standards, making required adjustments based on individual needs to ensure adherence to key learning objectives.
  • Collaborated with colleagues to assure quick and efficient patient triaging to determine treatment needs and urgency of care in emergency medical setting.
  • Performed thorough pre-shift and post-shift area and equipment inspections, ensuring accurate and efficient shift transitions.
  • Processed new patients, created, maintained and updated Specialty charts, and scheduled appointments, in accordance with Facility policies and procedures using CornerStone.
Labcorp - Bilingual Customer Service Representative
Robbinsdale, MN, 09/2014 - 07/2017
  • Pursued opportunities to boost company profile by providing exceptional support to real estate agents in the field using the SentriLock lockbox series of products.
  • Provided swift resolutions to agents by identifying unique product issues based on client descriptions and providing appropriate and accurate solutions.
  • Trained new employees in policies, procedures, and best practices.
  • Provided guidance, knowledge and required authorization for certain troubleshooting procedures.
  • Performed product tutorials and presentations for real estate clients new to SentriLock.
  • Participated in special projects and trainings as part of company's expansion into new markets within Europe and the Americas.
  • Coordinated French documentation and translation project, while managing numerous translations requests each day to handle customer needs.
  • Awarded the 2016 Sentrilock Innovation Award for developing an interactive, more efficient knowledge base system for new and seasoned employees, which the company adopted.
Caterpillar - Administrative Support Assistant
Maryland, NY, 05/2013 - 04/2014
  • Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
  • Served as Timekeeper and Location Coordinator for the entire Midwest group, generating and maintaining employee records for the group using MyTime, the LIS Location System, ImageNow, and Excel.
  • Confirmed accurate and timely submission of employee and manager timesheets in the MyTime system.
  • Managed office inventory and budget by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed, maintained and updated spreadsheets and databases to track, analyze and report on employee schedule of jobs.
  • Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
  • Supported efficient meetings and events by scheduling and organizing spaces, preparing materials, ordering food, documenting discussions, distributing meeting notes and maintaining all records.
Dlz - Administrative Professional
South Bend, IN, 04/2011 - 04/2013
  • Worked as Administrator at Cincinnati State Technical and Community College
  • Directed and Advised students on school procedures related to study abroad, general visa, I-20, international and immigrant procedures, and provided veteran students with general information about benefits and programs available
  • Scheduled and maintained appointments for the International Student Office Coordinator and the Veteran Student Manager for specific concerns and problems that could not be resolved through general information
  • Provided trouble-shooting for most computer, e-mail, and printer problems in the office
  • Verified the identity of students prior to test taking, provided appropriate testing information, conducted debriefing sessions following exam completion, and Input examiner applicant information into College’s Colleague and Compass testing systems

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School Attended

  • University of Pittsburgh
  • University of Pittsburgh
  • Institute For The International Education Of Students

Job Titles Held:

  • Client Service Representative
  • Bilingual Customer Service Representative
  • Administrative Support Assistant
  • Administrative Professional


  • M.A
  • B.A
  • Study Abroad

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