Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Enthusiastic self-starter seeking to obtain a secure position that will enable me to use my strong communication & organizational skills, customer service background, cash handling experience, and my ability to work well with people.
Highlights
Computer literate(Proficiency in numerous Microsoft programs)
  • Exceptional customer service
  • Sales expertise
  • Strong sense of banking ethics
Accomplishments
Customer Service
  • Recognized for calmly and rapidly researching and resolving client conflicts to prevent loss of key accounts.
  • Recognized for consistently generating additional revenue through skilled sales techniques.
  • Recognized for exceptional customer service.
Experience
Client Service Representative, 03/2015 - Current
Dove Lewis Portland, OR,
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase. 
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation.
  • Adhered to security and audit procedures.
  • Examined checks for identification and endorsement.
  • Reported daily averages and shortages to the operations department.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
Customer Service Representative, 09/2013 - 03/2015
Planet Fitness Southfield, MI,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Teller Customer Service, 07/2011 - 05/2012
First Tennessee Bank Macy's Inc City, STATE,
  • Receive and count working cash at beginning of shift identify customers,
  • Validate and cash checks accept cash and checks for deposit and check accuracy of deposit slip process cash withdrawals perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
  • Perform services for customers such as ordering bank cards and checks receive and verify loan payments, mortgage payments and utility bill payments record all transactions promptly, accurately and in compliance with bank procedures
  • Balance currency, cash and checks in cash drawer at end of each shift
  • Answer inquiries regarding checking and savings accounts and other bank related products attempt to resolve issues and problems with customer's accounts explain
  • Advise on and promote bank products and services to customers (Retail Sales)
Education
: Business Management& Accounting, Expected in January 2011
-
The University of Memphis - Memphis, Tn
GPA:
Business Management& Accounting-Still attending
Skills
  • Attention to detail
  • Organizational Skills
  • Communication skills
  • Computer proficiency
  • Microsoft programs
  • Problem solving
  • Retail Sales
  • Professional and friendly
  • Multi-tasking
  • Cash handling
  • Careful and active listener
  • Strong public speaker
  • 10-Key
  • Data Entry
  • Time Management

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School Attended

  • The University of Memphis

Job Titles Held:

  • Client Service Representative
  • Customer Service Representative
  • Teller Customer Service

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