Enthusiastic self-starter seeking to obtain a secure position that will enable me to use my strong communication & organizational skills, customer service background, cash handling experience, and my ability to work well with people.
Computer literate(Proficiency in numerous Microsoft programs)
Exceptional customer service
Strong sense of banking ethics
Recognized for calmly and rapidly researching and resolving client conflicts to prevent loss of key accounts.
Recognized for consistently generating additional revenue through skilled sales techniques.
Recognized for exceptional customer service.
Client Service Representative April 2015 to CurrentBank of America - Memphis, Tn
Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation.
Adhered to security and audit procedures.
Examined checks for identification and endorsement.
Reported daily averages and shortages to the operations department.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Customer Service Representative October 2013 to April 2015Macys, inc - Memphis, TN
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Teller Customer Service August 2011 to June 2012First Tennessee Bank Macy's Inc - Memphis, Tn
Receive and count working cash at beginning of shift identify customers,
Validate and cash checks accept cash and checks for deposit and check accuracy of deposit slip process cash withdrawals perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
Perform services for customers such as ordering bank cards and checks receive and verify loan payments, mortgage payments and utility bill payments record all transactions promptly, accurately and in compliance with bank procedures
Balance currency, cash and checks in cash drawer at end of each shift
Answer inquiries regarding checking and savings accounts and other bank related products attempt to resolve issues and problems with customer's accounts explain
Advise on and promote bank products and services to customers (Retail Sales)
Business Management& Accounting, January 2011The University of Memphis - Memphis, Tn, United StatesBusiness Management& Accounting-Still attending