LiveCareer-Resume

Client Service Representative resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic Client Service professional with over 5 years of client interface experience. Well-versed in health care products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Skills
  • Account management
  • Membership renewals
  • Customer support
  • Database maintenance
  • Documentation procedures expert
  • Medical terminology knowledge
  • Performing patient intakes
  • Calm and level-headed under duress
  • Collecting vital signs
  • Patient relations
  • Planning and coordination
  • Administrative support
  • MS Office
  • Team building
  • Insurance billing
  • Process improvement
  • Business operations understanding
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Office equipment operations
  • Project coordination
  • Document control
  • Security understanding
  • PC proficient
  • Organization and efficiency
  • Tech-savvy
  • Microsoft Office Specialist Certified
  • Multitasking and prioritization
  • Data entry
  • Service-oriented mindset
  • Correspondence management
  • Certified Microsoft Office Specialist
  • Flexible
  • Professional and polished presentation
  • Multitasking ability
Experience
06/2020 to Current
Client Service Representative Elliot Health System Londonderry, NH,
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Scheduled and confirmed appointments based on the doctor and customers availability.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Scheduled patients in office hours/clinical zoom/& medisoft system and updated pertinent details related to insurance, payment histories and personal or confidential information.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Entered information into computer databases.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Recognized by management for providing exceptional customer service.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared examination and patient rooms for psychiatric procedures, checking supply availability and laying out instruments.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Recorded complete medical histories, progress notes and assessment details in the EMR system.
  • Replenished office supplies and kept every room patient-ready for optimal operations.
  • Conducted thorough physical evaluations and collected patient information to facilitate smooth and effective visits.
  • Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2015 to Current
Home Health Aide Help At Home New Albany, IN,
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Improved patient outlook and daily living through compassionate care.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Planned optimal meals based on established nutritional plans.
  • Administered necessary medications as directed by care plan.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Documented client progress in charts and logbooks.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Patient is my uncle; I help with him on my off days and when I pick up my kids
02/2019 to 11/2019
Business Development Representative Imperva Portland, OR,
  • Worked with current clients to assess needs and develop improvement plans.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Created and improved business pipeline using cold and warm techniques.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Prompted customers to switch from competitor products by identifying and filling gaps.
  • Maximized branding exposure, customer traffic and sales by developing and executing effective marketing programs and solutions.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Prepared contracts and completed sales with new and existing clients.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked with services and sales to develop customer service improvement initiatives.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
11/2017 to 02/2018
Receptionist Johns Hopkins Medicine Lutherville, MD,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education and Training
Expected in 4 2017
Associate of Science: Cosmetology Education
Navarro College - Corsicana, TX
GPA:
Expected in 4 2021
Bachelor of Arts: Education
Texas A&M University - Commerce - Commerce, TX
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Navarro College
  • Texas A&M University - Commerce

Job Titles Held:

  • Client Service Representative
  • Home Health Aide
  • Business Development Representative
  • Receptionist

Degrees

  • Associate of Science
  • Bachelor of Arts

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