Client Service Representative resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic Client Service professional with over 5 years of client interface experience. Well-versed in health care products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Skills
Account management
Membership renewals
Customer support
Database maintenance
Documentation procedures expert
Medical terminology knowledge
Performing patient intakes
Calm and level-headed under duress
Collecting vital signs
Patient relations
Planning and coordination
Administrative support
MS Office
Team building
Insurance billing
Process improvement
Business operations understanding
Multi-line telephone skills
Recordkeeping and bookkeeping
Meticulous and organized
Office equipment operations
Project coordination
Document control
Security understanding
PC proficient
Organization and efficiency
Tech-savvy
Microsoft Office Specialist Certified
Multitasking and prioritization
Data entry
Service-oriented mindset
Correspondence management
Certified Microsoft Office Specialist
Flexible
Professional and polished presentation
Multitasking ability
Experience
06/2020 to Current
Client Service RepresentativeElliot Health System – Londonderry, NH,
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Managed and updated physical and digital client account information to keep records accurate and current.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Scheduled and confirmed appointments based on the doctor and customers availability.
Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
Scheduled patients in office hours/clinical zoom/& medisoft system and updated pertinent details related to insurance, payment histories and personal or confidential information.
Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Entered information into computer databases.
Implemented practical file system, promoting smooth data gathering and presentation creation.
Recognized by management for providing exceptional customer service.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared, compiled and filed documents as well as reports presented to various parties.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared examination and patient rooms for psychiatric procedures, checking supply availability and laying out instruments.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Recorded complete medical histories, progress notes and assessment details in the EMR system.
Replenished office supplies and kept every room patient-ready for optimal operations.
Conducted thorough physical evaluations and collected patient information to facilitate smooth and effective visits.
Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2015 to Current
Home Health AideHelp At Home – New Albany, IN,
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Improved patient outlook and daily living through compassionate care.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Delivered high level of assistance with cooking, meal preparation and shopping.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Monitored and reported clients' progress.
Helped clients stay happy and healthy by providing mental and emotional support.
Maintained clean and well-organized environment to promote client happiness and safety.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Planned optimal meals based on established nutritional plans.
Administered necessary medications as directed by care plan.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Documented client progress in charts and logbooks.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Patient is my uncle; I help with him on my off days and when I pick up my kids
02/2019 to 11/2019
Business Development RepresentativeImperva – Portland, OR,
Worked with current clients to assess needs and develop improvement plans.
Developed clientele by networking to find new customers and generate lists of prospective clients.
Created and improved business pipeline using cold and warm techniques.
Stayed current on company products and services to provide top-notch expertise to customers.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Prompted customers to switch from competitor products by identifying and filling gaps.
Maximized branding exposure, customer traffic and sales by developing and executing effective marketing programs and solutions.
Trained with successful business development personnel to optimize marketing performance and learn industry.
Recommended product changes to enhance customer interest and maximize sales.
Prepared contracts and completed sales with new and existing clients.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Worked with services and sales to develop customer service improvement initiatives.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Documented conversations with customers to track requests, problems and solutions.
11/2017 to 02/2018
ReceptionistJohns Hopkins Medicine – Lutherville, MD,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Processed payments and updated accounts to reflect balance changes.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Prepared, compiled and filed documents as well as reports presented to various parties.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education and Training
Expected in 4 2017
Associate of Science: Cosmetology Education Navarro College - Corsicana, TX GPA:
Expected in 4 2021
Bachelor of Arts: Education Texas A&M University - Commerce - Commerce, TX GPA:
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