Client Service Representative Resume Example
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CLIENT SERVICE REPRESENTATIVE
Summary
I am applying for Animal Care Assistant at Irondequoit Animal Hospital. I am a responsible and dedicated animal lover (canines, felines, reptiles, amphibians, small animals, avian, marsupials...you name it). I have a history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am interested in continuing to work directly with animals to gain more knowledge and experience in the veterinary field.
Skills
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Experience
Elliot Health System | Remote Or Manchester , NHClient Service Representative07/2018 - Current
- Balanced needs of multiple clients and their pets by using proactive customer service skills and displaying compassion in a fast-paced hospital environment.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming clients and patients to provide immediate, friendly and knowledgeable service.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships based on trust by applying excellent communication and interpersonal skills.
- Promoted client satisfaction by relaying questions and concerns to DVM's, veterinary technicians, receptionists, and hospital management.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with clients regarding appointments, medication, and health concerns.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Scheduled appointments for patients based off doctor availability and patient-specific accommodations
- Processed customer account changes using Avimark, AllyDVM, as well as online pet pharmacies.
- Documented conversations with customers to track requests, problems and solutions.
City Of Lewisville | Lewisville , TXPet Sitter01/2016 - Current
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers.
- Monitored medication administration as directed by pet owners and their veterinarian.
- Provided seamless communication to inform pet owners of visits and pet status.
- Performed scheduled walks and activities with pets.
- Offered animals ample exercise opportunities through walks and play activities.
- Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
- Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
- Walked animals outside for potty breaks the instructed number of times per visit to avoid accidents in client's homes, on the animal's bedding and inside their crates .
- Observed animals and conducted examinations to identify any signs of injury or illness.
- Promoted optimal care by feeding and watering every animal on regular schedule.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Removed animal waste from yards, crates and exercise areas, placing in trash receptacles.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals (canines, felines, small animals and reptiles).
- Applied ointments and other medication to treat eyes, skin and other body parts.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance (with owner consent) for more complex concerns.
Schwan's Company | Olathe , KSAnimal Care Specialist06/2017 - 02/2018
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Ensured that reptile and small animal enclosures were sanitized daily.
- Prepared meals for each animal according to their dietary needs.
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Assisted customers efficiently and guaranteed satisfaction.
- Applied ample background knowledge of products while helping customers and advising them on what to purchase to best care for their pets.
- Educated individuals on specific species' care (including layout of exotic reptile enclosures, dietary restrictions, temperature and humidity of said species' environment, and products to buy).
Wegmans | City , STATECounter Service Pizza Maker05/2015 - 11/2017
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Verified orders and bagged items for easy transport.
- Prepared large batches of fried food, pizza orders, and raw dough according to standard recipes.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Organized food items on serving trays and in carry-out packages.
- Monitored and counted food inventory and supplies to reorder on time.
- Received food orders from individuals and explained offerings.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Complied with company service standards, including inventory and cash control procedures.
- Reviewed contents on food trays to check receiving complete order.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Washed, peeled, cut and measured recipe ingredients.
Education and Training
Irondequoit High School | City, StateHigh School Diploma06/2014
- National Honor Society Member
- Honor Roll
Monroe Community College | City, StateSome College (No Degree) in Environmental Biology
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Resume Overview
School Attended
- Irondequoit High School
- Monroe Community College
Job Titles Held:
- Client Service Representative
- Pet Sitter
- Animal Care Specialist
- Counter Service Pizza Maker
Degrees
- High School Diploma
Some College (No Degree) in Environmental Biology
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