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Client Service Representative Resume Example

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CLIENT SERVICE REPRESENTATIVE
Summary

I am a responsible and dedicated animal lover (canines, felines, reptiles, amphibians, small animals, avian, marsupials...you name it). I demonstrate proven abilities in exceptional animal care such as adhering to dietary needs, providing exercise to dogs of all ages and sizes, safely handling animals, administering medications as instructed by owners and veterinarians, ensuring a sanitary environment

Skills
  • Service Recommendations
  • Client Service
  • HIPAA Compliance
  • Customer Contact
  • Customer Billing
  • Communication Principles
  • Follow Company Standards
  • Handle Customer Complaints
  • Communicate with Customers
  • Train Employees
  • Keep Records of Customer Interaction
  • Create Solutions to Problems
  • Product Comprehension

Animal Caretaker

  • Cleaning
  • Exercising and Playing
  • Food Preparation
  • Medication Administration
  • Teamwork
  • Pet Handling
  • Due Diligence
  • Laundry
  • Animal Health
  • Health Checks
Experience
Company Name | City, StateClient Service Representative07/2018 - Current
  • Balanced needs of multiple clients and their pets simultaneously using proactive customer service skills and displaying compassion in a fast-paced hospital environment.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming clients and patients to provide immediate, friendly and knowledgeable support.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Promoted client satisfaction by relaying their concerns and needs to DMV's, veterinary technicians and hospital management in order to help resolve any service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with clients regarding appointment, medication, and medical needs, addressing their concerns regarding their pets.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Scheduled and confirmed appointments based on Veterinarian, licensed veterinary technician and customer availability.
  • Processed customer account changes using Avimark, AllyDVM, as well as online pet pharmacies.
  • Documented conversations with customers to track requests, problems and solutions.
Company Name | City, StatePet Sitter01/2016 - Current
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers.
  • Monitored medication administration as directed by pet owners and their veterinarian.
  • Provided seamless communication to inform pet owners of visits and pet status.
  • Performed scheduled walks and activities with pets.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Walked animals outside for potty breaks the instructed number of times per visit to avoid accidents in client's homes, on the animal's bedding and inside their crates .
  • Observed animals and conducted examinations to identify any signs of injury or illness.
  • Promoted optimal care by feeding and watering every animal on regular schedule.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Removed animal waste from yards, crates and exercise areas, placing in trash receptacles.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals (canines, felines, small animals and reptiles).
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance (with owner consent) for more complex concerns.
Company Name | City, StateAnimal Care Specialist06/2017 - 02/2018
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Ensured that reptile and small animal enclosures were sanitized daily.
  • Prepared meals for each animal according to their dietary needs.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Assisted customers efficiently and guaranteed satisfaction.
  • Applied ample background knowledge of products while helping customers and advising them on what to purchase to best care for their pets.
  • Educated individuals on specific species' care (including layout of exotic reptile enclosures, dietary restrictions, temperature and humidity of said species' environment, and products to buy).
Company Name | City, StateCounter Service Pizza Maker05/2015 - 11/2017
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Verified orders and bagged items for easy transport.
  • Prepared large batches of fried food, pizza orders, and raw dough according to standard recipes.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Organized food items on serving trays and in carry-out packages.
  • Monitored and counted food inventory and supplies to reorder on time.
  • Received food orders from individuals and explained offerings.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Complied with company service standards, including inventory and cash control procedures.
  • Reviewed contents on food trays to check receiving complete order.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Washed, peeled, cut and measured recipe ingredients.
Education and Training
Monroe Community College | City, StateSome College (No Degree) in Environmental Biology
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Resume Overview

School Attended

  • Monroe Community College

Job Titles Held:

  • Client Service Representative
  • Pet Sitter
  • Animal Care Specialist
  • Counter Service Pizza Maker

Degrees

  • Some College (No Degree) in Environmental Biology

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