Client Service Representative Resume Example
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CLIENT SERVICE REPRESENTATIVE
Professional Summary
High-energy Administrative Professional with demonstrated administrative expertise, analytical problem-solving skills and proficiency in multiple software systems. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Proven background in fast–paced, high stress multicultural and multilingual settings.
Key strengths:
- Distinct recognition for outstanding performance and exceeding expectations in positions requiring strong customer service, problem-solving, planning, analytical, and leadership skills
- Outstanding communication and interpersonal skills; able to easily interface with clients, colleagues, upper management, and other professionals
- Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements
Work History
Client Service Representative, 04/2019 to 11/2020Federated Hermes, Inc. - New York City , NY
- Collaborate with colleagues to assure quick and efficient patient triaging and care in emergency medical setting.
- Maintain and update Specialty calendar appointments.
- Prepare Specialty charts for patient appointments and confirmed medical information was properly linked to files.
- Create and maintain patient charts in accordance with facility policies and procedures.
- Ensure efficient and compassionate client interactions while quickly identifying needs, providing information, and addressing concerns.
- Provide appropriate answers and solutions to client inquiries and concerns.
- Improve client retention, branch efficiency, and quality of operations.
Office Assistant II, 08/2017 to 11/2018Dignity Health - Bakersfield , CA
- Completed initial set up of permit applications in Accela system.
- Issued in-office permits to clients.
- After plan review, contacted applicants and finished permitting of plans for construction work to be completed and inspected.
- Conducted end of day balancing and cash count on rotational basis.
- Responded to client inquiries about the department and its functions.
- Transferred customers to appropriate departments throughout the city for further assistance.
Bilingual Customer Service Representative, 09/2014 to 07/2017Massmarkets - Savannah , GA
- Served as support personnel for real estate agents in the field using the SentriLock lockbox series of products.
- Identified agent product issues and provided swift resolutions.
- Performed product tutorials and presentations for real estate clients new to SentriLock.
- Participated in special projects and trainings as part of company's expansion into new markets within Europe and the Americas.
- Coordinated French documentation and translation project.
- Awarded the 2016 Sentrilock Innovation Award.
- Suggested innovations for the betterment of the department and company's service, including an interactive knowledge base system for new and seasoned employees, which the company adopted.
Administrative Support Assistant, 05/2013 to 04/2014City National Bank Of Florida - Miami , FL
- Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
- Served as Timekeeper and Location Coordinator for the entire Midwest group.
- Generated and maintained employee records for the group using various software systems including MyTime, the LIS Location System, ImageNow, Excel, and Access.
- Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
- Fixed timekeeping errors in the MyTime system for employees and managers, confirming timely submission and accuracy of timesheets.
- Ordered and procured supplies, organized and filed documents, and arranged meetings and luncheons.
Education
M.A, Teaching, Foreign Language, 2010
University of Pittsburgh - City, State
B.A, Anthropology and Linguistics, French, 2008
University of Pittsburgh - City, State
Study Abroad, 2006
Institute for the International Education of Students - City, France
Computer and Software Skills
- Microsoft Office Suite
- Adobe Reader/ Editor
- Macintosh Operating System
- Google Docs
- Peoplesoft
- Maximo
- MyTime
- TIS Location System
- Datatel
- ImageNow
- Colleague
- Scubed
- Halogen
- QuickBooks
- ADP
- Cornerstone
- Accela
Professional Skills
- AP/AR, bookkeeping, purchasing and inventory management
- Calendar, schedule and travel management
- Document and translation editing/writing
- Employee education, training and development
- Filing and data archiving
- French and English fluency
- Multi-Line Phone Systems
- Process optimization
- Records, database, attendance record and spreadsheet management
- Relationship building
- Troubleshooting and technical support
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Resume Overview
School Attended
- University of Pittsburgh
- Institute for the International Education of Students
Job Titles Held:
- Client Service Representative
- Office Assistant II
- Bilingual Customer Service Representative
- Administrative Support Assistant
Degrees
- M.A , Teaching, Foreign Language 2010
B.A , Anthropology and Linguistics, French 2008
Study Abroad , 2006
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