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Client Service Representative Resume Example

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CLIENT SERVICE REPRESENTATIVE
Professional Summary

High-energy Administrative Professional with demonstrated administrative expertise, analytical problem-solving skills and proficiency in multiple software systems. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Proven background in fast–paced, high stress multicultural and multilingual settings.

Key strengths:

  • Distinct recognition for outstanding performance and exceeding expectations in positions requiring strong customer service, problem-solving, planning, analytical, and leadership skills
  • Outstanding communication and interpersonal skills; able to easily interface with clients, colleagues, upper management, and other professionals
  • Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements
Work History
Client Service Representative, 04/2019 to 11/2020Company Name - City, State
  • Collaborate with colleagues to assure quick and efficient patient triaging and care in emergency medical setting.
  • Maintain and update Specialty calendar appointments.
  • Prepare Specialty charts for patient appointments and confirmed medical information was properly linked to files.
  • Create and maintain patient charts in accordance with facility policies and procedures.
  • Ensure efficient and compassionate client interactions while quickly identifying needs, providing information, and addressing concerns.
  • Provide appropriate answers and solutions to client inquiries and concerns.
  • Improve client retention, branch efficiency, and quality of operations.
Office Assistant II, 08/2017 to 11/2018Company Name - City, State
  • Completed initial set up of permit applications in Accela system.
  • Issued in-office permits to clients.
  • After plan review, contacted applicants and finished permitting of plans for construction work to be completed and inspected.
  • Conducted end of day balancing and cash count on rotational basis.
  • Responded to client inquiries about the department and its functions.
  • Transferred customers to appropriate departments throughout the city for further assistance.
Bilingual Customer Service Representative, 09/2014 to 07/2017Company Name - City, State
  • Served as support personnel for real estate agents in the field using the SentriLock lockbox series of products.
  • Identified agent product issues and provided swift resolutions.
  • Performed product tutorials and presentations for real estate clients new to SentriLock.
  • Participated in special projects and trainings as part of company's expansion into new markets within Europe and the Americas.
  • Coordinated French documentation and translation project.
  • Awarded the 2016 Sentrilock Innovation Award.
  • Suggested innovations for the betterment of the department and company's service, including an interactive knowledge base system for new and seasoned employees, which the company adopted.
Administrative Support Assistant, 05/2013 to 04/2014Company Name - City, State
  • Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
  • Served as Timekeeper and Location Coordinator for the entire Midwest group.
  • Generated and maintained employee records for the group using various software systems including MyTime, the LIS Location System, ImageNow, Excel, and Access.
  • Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
  • Fixed timekeeping errors in the MyTime system for employees and managers, confirming timely submission and accuracy of timesheets.
  • Ordered and procured supplies, organized and filed documents, and arranged meetings and luncheons.
Education
M.A, Teaching, Foreign Language, 2010
University of Pittsburgh - City, State
B.A, Anthropology and Linguistics, French, 2008
University of Pittsburgh - City, State
Study Abroad, 2006
Institute for the International Education of Students - City, France
Computer and Software Skills
  • Microsoft Office Suite
  • Adobe Reader/ Editor
  • Macintosh Operating System
  • Google Docs
  • Peoplesoft
  • Maximo
  • MyTime
  • TIS Location System
  • Datatel
  • ImageNow
  • Colleague
  • Scubed
  • Halogen
  • QuickBooks
  • ADP
  • Cornerstone
  • Accela
Professional Skills
  • AP/AR, bookkeeping, purchasing and inventory management
  • Calendar, schedule and travel management
  • Document and translation editing/writing
  • Employee education, training and development
  • Filing and data archiving
  • French and English fluency
  • Multi-Line Phone Systems
  • Process optimization
  • Records, database, attendance record and spreadsheet management
  • Relationship building
  • Troubleshooting and technical support
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Resume Overview

School Attended

  • University of Pittsburgh
  • Institute for the International Education of Students

Job Titles Held:

  • Client Service Representative
  • Office Assistant II
  • Bilingual Customer Service Representative
  • Administrative Support Assistant

Degrees

  • M.A , Teaching, Foreign Language 2010
    B.A , Anthropology and Linguistics, French 2008
    Study Abroad , 2006

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