High-energy Administrative Professional with demonstrated administrative expertise, analytical problem-solving skills and proficiency in multiple software systems. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Proven background in fast–paced, high stress multicultural and multilingual settings.
Key strengths:
Distinct recognition for outstanding performance and exceeding expectations in positions requiring strong customer service, problem-solving, planning, analytical, and leadership skills
Outstanding communication and interpersonal skills; able to easily interface with clients, colleagues, upper management, and other professionals
Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements
Education
University of PittsburghPittsburgh, P.A.Expected in 2010 – –M.A:Teaching, Foreign Language - GPA:
University of PittsburghPittsburgh, P.A.Expected in 2008 – –B.A:Anthropology and Linguistics, French - GPA:
Institute for the International Education of StudentsNantes, Expected in 2006 – –Study Abroad: - GPA:
Professional Skills
AP/AR, bookkeeping, purchasing and inventory management
Calendar, schedule and travel management
Document and translation editing/writing
Employee education, training and development
Filing and data archiving
French and English fluency
Multi-Line Phone Systems
Process optimization
Records, database, attendance record and spreadsheet management
Relationship building
Troubleshooting and technical support
Work History
Federated Hermes, Inc. - Client Service Representative New York City, NY, 04/2019 - 11/2020
Collaborate with colleagues to assure quick and efficient patient triaging and care in emergency medical setting.
Maintain and update Specialty calendar appointments.
Prepare Specialty charts for patient appointments and confirmed medical information was properly linked to files.
Create and maintain patient charts in accordance with facility policies and procedures.
Ensure efficient and compassionate client interactions while quickly identifying needs, providing information, and addressing concerns.
Provide appropriate answers and solutions to client inquiries and concerns.
Improve client retention, branch efficiency, and quality of operations.
Dignity Health - Office Assistant II Bakersfield, CA, 08/2017 - 11/2018
Completed initial set up of permit applications in Accela system.
Issued in-office permits to clients.
After plan review, contacted applicants and finished permitting of plans for construction work to be completed and inspected.
Conducted end of day balancing and cash count on rotational basis.
Responded to client inquiries about the department and its functions.
Transferred customers to appropriate departments throughout the city for further assistance.
Served as support personnel for real estate agents in the field using the SentriLock lockbox series of products.
Identified agent product issues and provided swift resolutions.
Performed product tutorials and presentations for real estate clients new to SentriLock.
Participated in special projects and trainings as part of company’s expansion into new markets within Europe and the Americas.
Coordinated French documentation and translation project.
Awarded the 2016 Sentrilock Innovation Award.
Suggested innovations for the betterment of the department and company’s service, including an interactive knowledge base system for new and seasoned employees, which the company adopted.
City National Bank Of Florida - Administrative Support Assistant Miami, FL, 05/2013 - 04/2014
Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
Served as Timekeeper and Location Coordinator for the entire Midwest group.
Generated and maintained employee records for the group using various software systems including MyTime, the LIS Location System, ImageNow, Excel, and Access.
Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
Fixed timekeeping errors in the MyTime system for employees and managers, confirming timely submission and accuracy of timesheets.
Ordered and procured supplies, organized and filed documents, and arranged meetings and luncheons.
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Resume Overview
School Attended
University of Pittsburgh
University of Pittsburgh
Institute for the International Education of Students