(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

High-energy Administrative Professional with demonstrated administrative expertise, analytical problem-solving skills and proficiency in multiple software systems. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Proven background in fast–paced, high stress multicultural and multilingual settings.

Key strengths:

  • Distinct recognition for outstanding performance and exceeding expectations in positions requiring strong customer service, problem-solving, planning, analytical, and leadership skills
  • Outstanding communication and interpersonal skills; able to easily interface with clients, colleagues, upper management, and other professionals
  • Excellent organizational skills in planning and executing strategic business transformations, administrative operations, and process and performance improvements
University of Pittsburgh Pittsburgh, P.A. Expected in 2010 M.A : Teaching, Foreign Language - GPA :
University of Pittsburgh Pittsburgh, P.A. Expected in 2008 B.A : Anthropology and Linguistics, French - GPA :
Institute for the International Education of Students Nantes, Expected in 2006 Study Abroad : - GPA :
Professional Skills
  • AP/AR, bookkeeping, purchasing and inventory management
  • Calendar, schedule and travel management
  • Document and translation editing/writing
  • Employee education, training and development
  • Filing and data archiving
  • French and English fluency
  • Multi-Line Phone Systems
  • Process optimization
  • Records, database, attendance record and spreadsheet management
  • Relationship building
  • Troubleshooting and technical support
Work History
Federated Hermes, Inc. - Client Service Representative
New York City, NY, 04/2019 - 11/2020
  • Collaborate with colleagues to assure quick and efficient patient triaging and care in emergency medical setting.
  • Maintain and update Specialty calendar appointments.
  • Prepare Specialty charts for patient appointments and confirmed medical information was properly linked to files.
  • Create and maintain patient charts in accordance with facility policies and procedures.
  • Ensure efficient and compassionate client interactions while quickly identifying needs, providing information, and addressing concerns.
  • Provide appropriate answers and solutions to client inquiries and concerns.
  • Improve client retention, branch efficiency, and quality of operations.
Dignity Health - Office Assistant II
Bakersfield, CA, 08/2017 - 11/2018
  • Completed initial set up of permit applications in Accela system.
  • Issued in-office permits to clients.
  • After plan review, contacted applicants and finished permitting of plans for construction work to be completed and inspected.
  • Conducted end of day balancing and cash count on rotational basis.
  • Responded to client inquiries about the department and its functions.
  • Transferred customers to appropriate departments throughout the city for further assistance.
Massmarkets - Bilingual Customer Service Representative
Savannah, GA, 09/2014 - 07/2017
  • Served as support personnel for real estate agents in the field using the SentriLock lockbox series of products.
  • Identified agent product issues and provided swift resolutions.
  • Performed product tutorials and presentations for real estate clients new to SentriLock.
  • Participated in special projects and trainings as part of company’s expansion into new markets within Europe and the Americas.
  • Coordinated French documentation and translation project.
  • Awarded the 2016 Sentrilock Innovation Award.
  • Suggested innovations for the betterment of the department and company’s service, including an interactive knowledge base system for new and seasoned employees, which the company adopted.
City National Bank Of Florida - Administrative Support Assistant
Miami, FL, 05/2013 - 04/2014
  • Support Assistant for an office of 23 at the Midwest Land Services Department at Duke Energy.
  • Served as Timekeeper and Location Coordinator for the entire Midwest group.
  • Generated and maintained employee records for the group using various software systems including MyTime, the LIS Location System, ImageNow, Excel, and Access.
  • Increased efficiency by creating a novel way to look up and gather information on old facility records in order to consolidate records into one system.
  • Fixed timekeeping errors in the MyTime system for employees and managers, confirming timely submission and accuracy of timesheets.
  • Ordered and procured supplies, organized and filed documents, and arranged meetings and luncheons.

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Resume Overview

School Attended

  • University of Pittsburgh
  • University of Pittsburgh
  • Institute for the International Education of Students

Job Titles Held:

  • Client Service Representative
  • Office Assistant II
  • Bilingual Customer Service Representative
  • Administrative Support Assistant


  • M.A
  • B.A
  • Study Abroad

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