LiveCareer-Resume

client service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced client service representative with over 20 years of experience working in a busy, fast paced environment. Focused, detail -oriented, personable and courteous in all interactions with clients and team members. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Experience managing high volume of outbound and inbound calls with a friendly demeanor, patience and tact. Articulate, energetic and results-oriented I am eager to take the next career step with a highly respected organization.

Skills
  • Excellent Verbal and Written Communication Skills
  • Multi-Line Phone Talent
  • Records Management
  • Appointment Scheduling
  • Knowledge of Medical Information and Terminology
  • Calm, Courteous and Professional Under Pressure
  • Multitasking and Time Management
  • Problem Solving
  • Customer Service
  • Transferable Skills
  • Dependable, Empathetic and Conscientious
  • Payment Processing
  • Good listening skills
  • Eagerness and Capacity to Learn
  • Strong Work Ethic with Mature Attitude
  • Work Harmoniously and Effectively with Others
  • Complaint resolution
  • Professional telephone demeanor
Work History
Client Service Representative, 11/2021 to Current
Murthy Law FirmOwings Mills, MD,
  • Managed master calendar and scheduled appointments for doctors and nurses based on availability.
  • Answered, responded to and transferred over 75 daily phone calls on multi-line phone system.
  • Handled billing and payment information over phone and in person.
  • Responded to clients questions via phone, email and in-person.
  • Answered high-volume, multi-line phone promptly and courteously.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside doctors.
  • Obtained necessary medical and treatment records from other service providers via phone, email and fax.
  • Promoted superior experience by addressing clients concerns, demonstrating empathy and resolving problems swiftly
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolutions.
  • Listened attentively to clients needs and exhibited empathy during difficult situations.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered calls, emails and faxes addressing customer inquiries, solving problems and providing information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Communicated effectively with insurance companies by email and telephone.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Computer skills with ability to learn new programs.
Client Service Representative, 10/2012 to 05/2021
Murthy Law FirmOwings Mills, MD,
  • Managed master calendar and scheduled appointments for doctors and nurses based on availability.
  • Answered, responded to and transferred over 75 daily phone calls on multi-line phone system.
  • Handled billing and payment information over phone and in person.
  • Responded to clients questions via phone, email and in-person.
  • Answered high-volume, multi-line phone promptly and courteously.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside doctors.
  • Obtained necessary medical and treatment records from other service providers via phone, email and fax.
  • Promoted superior experience by addressing clients concerns, demonstrating empathy and resolving problems swiftly
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolutions.
  • Listened attentively to clients needs and exhibited empathy during difficult situations.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered calls, emails and faxes addressing customer inquiries, solving problems and providing information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Communicated effectively with insurance companies by email and telephone.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Veterinary Technician, 01/1998 to 10/2012
Noahs Animal HospitalIndianapolis, IN,
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Place IV catheters, administer IV fluids, medications, vaccines, and treatments as instructed by veterinarian.
  • Trained and mentored other technician staff.
  • Collected patient biopsies , blood and urine samples for laboratory analysis.
  • Provided direct care to patients and assisted with procedures such as radiology, ultrasound, dentistry, critical care and anesthesia.
  • Aided veterinarian with all surgeries and medical procedures.
  • Assessed team members' workloads and pitched in to help in areas where need was most evident.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owner animal health questions and advised on best care practices.
  • Offered advice and assistance to clients by phone, email and in person paying attention to special needs or wants.
  • Processed new patients and updated client records with key information using standardized registration systems.
Education
Bachelor of Arts: Early Education, Expected in 06/1981 to Catawba College - Salisbury, NC
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Catawba College

Job Titles Held:

  • Client Service Representative
  • Client Service Representative
  • Veterinary Technician

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: