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Client Service Representative Resume Example

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JL
CLIENT SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Workers Compensation industry. Solid team player with upbeat, positive attitude and proven skills in establishing excellent relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Word
  • Subpoena Preparation
  • Workers Compensation Law Experience.
  • Computer Data Entry.
  • File and data retrieval systems
  • Report writing
  • Administrative support
  • Organization
  • Supervision
  • Planning and coordination
  • Driving and transportation
  • Vehicle Maintenance
  • Schedule management
  • Client relations
  • Problem resolution
  • Customer relationship
  • Call center experience
  • MS Office
Experience
10/2013 - 06/2020Client Service RepresentativeCompany Name | City, State
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Subpoena preparation and handling service.
  • Workers Compensation law experience.
  • Production, Billing and Intake experience.
02/2016 - 03/2020DriverCompany Name | City, State
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Logged daily mileage, gas and other data.
  • Transported clients to their destinations, safely and on-time.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Utilized on-board navigation to optimize routes and continuously meet estimated delivery times.
08/2011 - 12/2013CashierCompany Name | City, State
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer conflict issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other areas in the restaurant to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
02/2018 - 05/2019DriverCompany Name | City, State
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Loaded, balanced and secured product to safely transport goods.
  • I was in charge of driving the truck recycling and selling anti-freeze to different mechanic shops all over the Los Angeles Area.
  • 18'-21' truck driving experience.
Education and Training
Some College (No Degree): Mechanical Engineering
University of California, Riverside | City, State
06/2011High School Diploma
Marco Antonio Firebaugh High School | City, State
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Resume Overview

School Attended

  • University of California, Riverside
  • Marco Antonio Firebaugh High School

Job Titles Held:

  • Client Service Representative
  • Driver
  • Cashier

Degrees

  • Some College (No Degree) : Mechanical Engineering
    06/2011 High School Diploma

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