Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated client service representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, and flexible.
Skills
Animal interaction
Kennel cleaning and sanitizing methods
Patient and reliable
Preventative treatment planning
Gentle and caring
Customer support
High-energy attitude
Product organization
Customer service
Inbound and outbound calling
Customer relations
Store maintenance
Call center experience
Schedule mastery
Credit card payment processing
Account management
Work History
Client Service Representative, 11/2018 to Current Federated Hermes, Inc. – Warrendale, PA,
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Educated clients on how to conduct transactions with convenient online solutions.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Cashier, 04/2018 to 11/2018 Concord Hospitality – Port Washington, NY,
Helped customers find specific products, answering questions and offering advice.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed returned items in accordance with store policy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Client Service Representative, 09/2017 to 03/2018 Federated Hermes, Inc. – Pittsburgh, PA,
Documented conversations with customers to track requests, problems and solutions.
Communicated information to customers about product quality, value and style.
Evaluated customer account information to assess current issues and determine potential solutions.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Prepared, completed and processed customer account forms and database changes.
Educated clients on how to conduct transactions with convenient online solutions.
Cashier and Bather , 09/2016 to 09/2017 Petsense – City, STATE,
Assisted customers with account updates, new service additions and promotional offers.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Built relationships with strategic partners leading to business development opportunities.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped customers find specific products, answering questions and offering advice.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Washed, groomed and trimmed each animal to enhance coat health.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Developed long-term relationships with clients and bonded with animals through regular contact.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Education
High School Diploma: , Expected in 05/2016 Gordon Lee High School - Chickamauga, GA GPA:
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