Detailed Patient Service Associate known for having great organizational skills. Gifted at working with all types of patients. Looking for a new role where hard work and dedication will be highly valued.
Skills
Responding to Difficult Customers
Issue and Complaint Resolution
Creative Problem Solving
De-escalation Techniques
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Customer Service
Multitasking and Prioritization
Call Documentation
Data Entry and Maintenance
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Time Management
Computer Skills
Multi-Line Phone Systems
Policies and Procedures Adherence
Excellent Attention to Detail
Document and Records Management
Proactive Self-Starter
Microsoft Office
Computer Proficiency
Patient and Empathetic
Teamwork and Collaboration
LiveChat Messaging
Experience
10/2020 to 06/2022
Client Service RepresentativeMurthy Law Firm – Owings Mills, MD,
Lead team of 4 associates in the daily processes and scheduled team meetings.
Greeted patients pleasantly and scheduled appointments for service.
Supported clients by handling service requests, answering questions and acting as consistent resource.
Delivered high level of service and support to clients by ensuring that issues were responded to promptly.
Added new patient data to system and made changes to old information to keep everything up-to-date.
Responded within established timeframes to address customer concerns and inquiries by phone or email.
Received and submitted payments, updated account information and provided receipts.
Organized and cleaned lobby and common areas during shift.
Resolved guest complaints and coordinated responses to individual needs.
Accepted cash and credit card payments, issued receipts and provided change.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scanned incoming documentation.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Pulled patient charts for upcoming appointments.
11/2018 to 10/2020
Client Service RepresentativeNoahs Animal Hospital – Wheaton, IL,
Maintained electronic medical records for all clients
Pulled patient records and transferred information to appropriate parties.
Provided respectful assistance to patients, staff members and insurance company representatives.
Entered patient insurance, demographic and health information into software and confirmed records.
Verified record copies before handing each over to check for and remove unnecessary details.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
02/2016 to 11/2018
Client Service RepresentativeNoahs Animal Hospital – Indianapolis, IN,
Greeted incoming patients to provide immediate, friendly and knowledgeable support.
Organized and cleaned lobby and common areas during shift.
Recorded inquiries and calls into computer system.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by patients, insurance companies, othe healthcare offices and delivered vital information to intended employees.
Connected incoming calls quickly using multi-line telephone system to keep hold times under thirty seconds.
Took messages from callers and accurately relayed details to intended staff.
Answered up to 100 potentially plus per day in fast-paced environment, transferring callers to appropriate personnel.
06/2012 to 10/2015
Kitchen Staff MemberVail Resorts – Hunter, NY,
Cleaned and sanitized frequently to maintain health code standards.
Moved smoothly between different cooking stations to assist with meal preparations.
Contributed to successful kitchen operations with smooth handling of daily checklists.
Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
Education and Training
Expected in 02/2016 to to
Certificate : Electronic Health Records Specialist College of Wilmington - Wilmington, NC GPA:
Expected in 05/2014 to to
Certificate : Early Childhood Education Cape Fear Community College - Wilmington, NC GPA:
Expected in 05/2014 to to
High School Diploma: Wilmington Early College High School - Castle Hayne, NC GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.