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Client Service Representative Resume Example

Resume Score: 80%

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CLIENT SERVICE REPRESENTATIVE
Professional Summary

Dedicated customer service representative/receptionist with over nine years in customer service. Excellent at juggling multiple tasks, handling a high volume of phone calls, working in a high-stress environment, cleaning/organizing, and handling various situations where stress and emotions may be running high. The last several years in customer service and reception have given me valuable tools that have allowed me to continue to grow and improve substantially in my phone, computer, and overall communication skills as a whole. I'm self-motivated with an insatiable appetite for work and always strive to stay busy and productive. In addition to receptionist duties, I've gained valuable experience and am comfortable with handling a wide variety of clientielle in a medical setting. In summary, I have been cross-trained in many different areas of expertise, including reception, customer service skills, animal care, and emergency services that require a great deal of compassion, levelheadedness, and selflessness.

Skills
  • Memorization and recall
  • Meticulous
  • Fast learner
  • Self-starter
  • Time management
  • Conflict resolution
  • Verbal and written communication
  • Multitasking strengths
  • Personable and outgoing
  • Punctual
  • Customer service
  • Teamwork
  • Computer and telephone skills
Work History
Client Service Representative, 07/2019 to Current
VCA Hospitals – Bolingbrook , IL

I had the same responsibilities as I did at the other animal hospital(s) listed below.

Client Service Representative, 01/2019 to 07/2019
Avenue Animal Hospital – Tinley Park , Illinois

I had the same responsibilities as I did at the other animal hospital(s) listed below.

Client Service Representative/Assistant , 08/2015 to 12/2018
Animal Care Center Of Plainfield – Plainfield, Illinois
  • Answered the phone by the second or third ring and greeted callers enthusiastically.
  • Scheduled appointments for doctor visits and procedures.
  • Gained experience with a variety of computer systems and desktop software.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adhered to strict HIPAA and OSHA guidelines.
  • Paid close attention to detail in order to relay correct information to doctors and other staff members.
  • Worked carefully and diligently to maintain accurate medical records.
  • Processed payments ranging from organization certificates, credit cards, debit cards, and checks.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Ensured the waiting room looked neat and organized at all times, always cleaning when there was downtime.
  • Stocked cabinets with office  supplies, refilled courtesy refrigerator with water, prepared tea and coffee for clients waiting to be seen.
  • Responded rapidly to emergency situations, including animals in critical condition and their owners in complete hysterics, being able to bring calmness to the situation and comfort people and animals in need.
  • Safely restrained animals for various exams and procedures.
  • Administered vaccines.
  • Cleaned cages, walked dogs, fed, and bathed the animals boarding at the facility.
  • Experienced handling a variety of animals, including exotics.
  • Properly assessed each caller's  inquiries and directed them to the correct organizations or specialty treatment centers when their needs exceeded the clinic's abilities.
  • Developed skills to multitask in an extremely demanding, high-stress work environment  and respond to client and patient needs efficiently. 
  • Assisted clients in emotional/extremely difficult  times, such as euthanizing their pet and the cremation process if they wished to have remains returned to them, providing compassion and understanding. 
  • Learned how to assess the medical stability of an animal by checking the color of their gums. 
  • Had experience balancing the cash drawer and credit credit terminals with both midday and end-of-night balancing. 
  • Worked a variety of shifts/hours. 
Crew Trainer, 08/2009 to 08/2015
Mcdonalds – Plainfield, Illinois
  • Mentored junior employees to improve performance, food safety and customer service.
  • Taught new team members correct procedures for all areas of operations.
  • Set an example for team members by providing quality service in an efficient and professional manner.
  • Greeted all customers with a smile and provided friendly service.
  • Received and processed payments via credit card and cash methods quickly and accurately in a demanding, fast-paced environment.
  • Answered customer questions  with up-to-date knowledge about product availability and special restaurant promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Stocked and replenished merchandise according to store merchandising layout and requirements.
  • Experienced a wide variety of shifts, including late-night, early morning, weekends, and holidays.
  • Made many customers (especially frequent seniors) feel special and appreciated by remembering their order by heart and making it for them just the way they liked without them having to say anything.
  • Built long-term customer relationships.
  • Recognized and rewarded outstanding work performance to promote a positive work environment and boost employee morale.
Education
High School Diploma: 2011
Joliet West High School - Joliet, Illinois
  • Graduated cum laude with a 3.75 GPA.
  • Graduated with high honors in English, math, and science for all four years of attendance.
  • Took advanced placement classes and excelled in subjects such as psychology, history and math.
  • Signed up for an extra math class in my senior year to further my education (advanced algebra/trigonometry). 
  • Assisted in 40 hours of community service, including helping children with special needs and cleaning up litter and debris through the Adopt a Highway program of Illinois. 
Associate of Arts: 2017
Joliet Junior College - Joliet, IL

Took a wide variety of classes including: philosophy, biology, speech,  rhetoric, math, theater, criminology, political science, cultural diversity,  geology (weather and climate), and sociology.

Associate of Applied Science: Criminal Justice Professional, 2017
Joliet Junior College - Joliet, IL

Focused on a variety of classes in the criminal justice field, including: department of corrections (both juvenile and adult), juvenile deliinquency, criminology, law enforcement,  criminal evidence, and criminal law.

Associate In Liberal/General Studies: 2016
Joliet Junior College - Joliet, IL

As stated above, took a  wide variety of classes including: philosophy, biology, speech,  rhetoric, math, theater, criminology, political science, cultural diversity,  geology, and sociology.

Accomplishments
  • Collaborated with a team of students from countries all around the world in a program called Presidential Classroom in Washington, D.C. We competed against other teams to create a pretend bill to be passed by a team of professional judges and our team ended up winning. I'm so grateful for the this experience because I feel like meeting people from such a variety of countries and cultures made me a much more well-rounded person overall.
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Resume Overview

Companies Worked For:

  • VCA Hospitals
  • Avenue Animal Hospital
  • Animal Care Center Of Plainfield
  • Mcdonalds

School Attended

  • Joliet West High School
  • Joliet Junior College

Job Titles Held:

  • Client Service Representative
  • Client Service Representative/Assistant
  • Crew Trainer

Degrees

  • High School Diploma : 2011
    Associate of Arts : 2017
    Associate of Applied Science : Criminal Justice Professional , 2017
    Associate In Liberal/General Studies : 2016

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