Client Service Representative Resume Example

I had the same responsibilities as I did at the other animal hospital(s) listed below.

• Answered the phone by the second or third ring and greeted callers enthusiastically.
• Scheduled appointments for doctor visits and procedures.
• Gained experience with a variety of computer systems and desktop software.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Adhered to strict HIPAA and OSHA guidelines.
• Paid close attention to detail in order to relay correct information to doctors and other staff members.
• Worked carefully and diligently to maintain accurate medical records.
• Processed payments ranging from organization certificates, credit cards, debit cards, and checks.
• Checked patient data including insurance, demographic and health history to ensure all information was current.
• Ensured the waiting room looked neat and organized at all times, always cleaning when there was downtime.
• Stocked cabinets with office  supplies, refilled courtesy refrigerator with water, prepared tea and coffee for clients waiting to be seen.
• Responded rapidly to emergency situations, including animals in critical condition and their owners in complete hysterics, being able to bring calmness to the situation and comfort people and animals in need.
• Safely restrained animals for various exams and procedures.
• Administered vaccines.
• Cleaned cages, walked dogs, fed, and bathed the animals boarding at the facility.
• Experienced handling a variety of animals, including exotics.
• Properly assessed each caller's  inquiries and directed them to the correct organizations or specialty treatment centers when their needs exceeded the clinic's abilities.
• Developed skills to multitask in an extremely demanding, high-stress work environment  and respond to client and patient needs efficiently. 
• Assisted clients in emotional/extremely difficult  times, such as euthanizing their pet and the cremation process if they wished to have remains returned to them, providing compassion and understanding. 
• Learned how to assess the medical stability of an animal by checking the color of their gums. 
• Had experience balancing the cash drawer and credit credit terminals with both midday and end-of-night balancing. 
• Worked a variety of shifts/hours. 

• Mentored junior employees to improve performance, food safety and customer service.
• Taught new team members correct procedures for all areas of operations.
• Set an example for team members by providing quality service in an efficient and professional manner.
• Greeted all customers with a smile and provided friendly service.
• Received and processed payments via credit card and cash methods quickly and accurately in a demanding, fast-paced environment.
• Answered customer questions  with up-to-date knowledge about product availability and special restaurant promotions.
• Assisted customers with food selection, inquiries and order customization requests.
• Stocked and replenished merchandise according to store merchandising layout and requirements.
• Experienced a wide variety of shifts, including late-night, early morning, weekends, and holidays.
• Made many customers (especially frequent seniors) feel special and appreciated by remembering their order by heart and making it for them just the way they liked without them having to say anything.
• Built long-term customer relationships.
• Recognized and rewarded outstanding work performance to promote a positive work environment and boost employee morale.