Client Service Representative Resume Example KP LLC

CLIENT SERVICE REPRESENTATIVE

Professional Summary

Versatile and well organized Clerical Professional who has achieved success in a variety of roles with increasing levels of responsibility. A team player who has excellent attention to detail and able to work in a fast paced environment. Motivated to maintain customer satisfaction leaving a positive experience and contribute to company success. Reliable and driven, with good time management and ability to succeed at job requirements and duties in a timely manner. career highlights Use self-management skills to plan, organize and prioritize work activities to use time efficiently. Interpersonal skills to get along with employees, respond positively to instructions and procedures. Apply common sense understanding to carry out detailed instructions under general supervision. Verbal and written communication skills: read and interpret documents, write routine correspondence. Reviews all work carefully for completeness and accuracy. Knowledge of Microsoft Office Products.

Skilled [job title] with experience in the [industry] industry. Familiar with [systems] .

Skills

Apple, ARTS, back-up, billing, bookkeeping, contracts, Client, clients, customer service, Data entry, delivery, directing, dispatching, edit, e-mail, faxes, facsimile, fax, inventory, invoicing, letters, Mark, meetings, mail, money, office, newspapers, office machines, Pallet jack, policies, proposals, quality control, safety, sales, scanners, sorting, take messages, telephone, telephones, phone, Answer phones, voice mail

Work History

Client Service Representative, 01/2016 to 02/2018
KP LLC – West Sacramento, CA

Gather client specifications for print, mail, fulfillment, and/or technology-based solutions.
Take payment information and other pertinent information such as addresses and phone numbers.
Coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
Compare customer specifications to operational instructions, work orders, change orders and invoicing to ensure that all elements and necessary documents are accurate, complete and in accordance with customer agreements.
Prepare and provide accurate reports/ analytics to client and/or sales to communicate key milestones and status Maintain active, timely and effective communications between sales, operations, and the customer by: participating in meetings, business reviews and conference calls Data entry, collect, and generally help out with purchases, reviews and inventory matters.
Schedule and coordinate with suppliers to ensure delivery dates are met for inventory replenishment.
Collaborate proactively with team members to back-up and adequately distribute work load to ensure client deadlines are met.
Aide in billing process to ensure customer billing requirements are met.
Plan, develop, organize, write and edit standard operating procedures.
Process ACH wire transfers.

Facility Administrator, 04/2015 to 01/2016
KP LLC – West Sacramento, CA

Ensure every contact is pleasant, professional and helpful Answer phones promptly and courteously, directing calls to appropriate individual.
Collect and distribute mail/faxes/messages; issue postage checks; computes meter logs and forwards information.
Coordinate meeting rooms, place food orders for luncheons and meetings Order and maintain office supplies.
Promptly responded to general inquires from members, staff, and clients via telephone, mail, e-mail, and fax.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cross-trained and provide back-up to Client Service Specialists when needed.

Receptionist/Secretary, 09/2013 to 04/2015
BIG BAD AUTO SALES – Sacramento, CA

Collect, count, and disburse money and bookkeeping.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of office activities, and business transactions Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines such as photocopies and scanners, facsimile machines, voice mail systems and personal computers.

Part Runner, 09/2012 to 09/2013
apple incorporation – Elk Grove, CA

Performed quality control on Apple products such as keyboards, mice, clamshells power adapters Conveyer belt attendant.
Pallet jack and sort products.
Mark and store parts in stockrooms according to prearranged systems.
Determine replacement parts required, according to inspections of old parts.
Take inventory of stock.

Mail Clerk, 10/2010 to 09/2012
U.S POSTAL SERVICES – West Sacramento, CA

On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items.
Removing of sorted mail from bins and separating them into appropriate trays for further processing and dispatching based on knowledge from operating plans and dispatch schedules.
Following established safe work methods, procedures, and safety precautions for all duties.
Unloading sacks of incoming mail, separate letters, parcel post, magazines, and newspapers then transporting these to the proper sorting and processing area education.
ASSOCIATE OF ARTS: SOCIAL SCIENCE 2015.

Education

Associate of Arts: Social Science, 2015
Cosumnes River College - Sacramento, CA

Resume Overview

Companies Worked For:

KP LLC
BIG BAD AUTO SALES
apple incorporation
U.S POSTAL SERVICES

School Attended

Cosumnes River College

Job Titles Held:

Client Service Representative
Facility Administrator
Receptionist/Secretary
Part Runner
Mail Clerk

Degrees

Associate of Arts : Social Science , 2015

Client Service Representative Resume Example

Resume Score: 90%

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