To obtain a position within an organization where I can utilize my Customer Service, Administrative Assistance and/or Mortgage Banking experience. I am a motivated customer service specialist with over 25 years' Experience in a fast-paced, team-based environment Skills Exceptional communication skills Professional phone etiquette Creative problem solver Flexible Works well under pressure Accurate and detailed Multi-line phone proficiency Skilled in call center operations Strong client relations Types 65 WPM Customer Service-oriented
Client Service Representative, Current to 09/2014 Sterling National Bank – Montebello, NY
Answer an average of 75-100 calls per day by addressing customer inquiries, solving problems and providing new product Information by politely assisting the customers Politely assisted customers via telephone Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Direct calls to appropriate individuals and departments when needed.
Effectively managed a high-volume of inbound customer calls Answer a constant flow of customer calls with up to 20 calls in queue per minute Address and resolve customer product complaints empathetically and professionally Gather and verify all required customer information for tracking purposes Defused volatile customer situations calmly and courteously Accurately document, research and resolve customer service issues Mastery of customer service management systems and databases Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Referred unresolved customer grievances to designated departments for further investigation Act professionally and patiently when addressing negative customer feedback.
Customer Service Representative, 01/2012 to 09/2014 Onkyo USA Corporation – Upper Saddle River, NJ
Daily converting of all Integra, Esoteric and Onkyo Orders via internet, GMS, fax and phone Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product Information Assisting on repairs, warranty and technical support greeted each incoming customer call to ascertain what each customer wanted or needed Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and internet promotions effectively communicated with supported sales, marketing and administrative teams on a daily basis Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Participated in physical inventory counts every time period Promoted from Customer Service Representative to Sr.
Customer Service Representative & Supervised staff of 5 Assisted in the integration of Customer Service and Fulfillment functions into one central operation that relocated Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product.
Administrative Assistant, United Way – Montgomery, NY
Duties include assisting the CPO/President on daily needed tasks.
Answering all incoming calls Daily Deposits Mail Room Functions Assist CPO and staff organization of meetings, outings, and non-profit Charity functions attending of events Daily work excel and outlook procedures.
Greet and assist customers ordering and maintaining office supplies for staff General office duties.
Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Earned management trust by serving as key holder, responsibly opening and closing the office.
Sr. Customer Service Representative, Benchmark Education Company – Pelham, NY
Handled administrative tasks for Customer Service Manager Trained new department staff on computer system, warehouse procedures' and all product specifics Communicated & responded to customers & Sales Representatives in a professional and courteous manner Liaison for the CSD to the warehouse Entered orders daily, resolved disputed claims, and responded to all website inquiries Ensure orders and backorders shipped in a timely fashion Worked with sales reps, freight forwarder and finance dept.
Information Politely assisted customers in person and via telephone.
Sr. Mortgage Assistant/Customer Service Rep, Apple Bank for Savings – Scarsdale, NY
Supervised staff of 5 employees Serviced all aspects of single family mortgage portfolio Identified and resolved customers disputed claims to expedite payments Initiated courtesy calls, follow-up calls and collection calls to prevent unforeseen problems Processed daily payoffs submitted from various title companies and attorneys Monitored adjustable rate mortgage changes and retrieved the weekly and monthly indexes Responsible for all legal documents to the customer for satisfied single family home and co-op loans Politely assisted customers in person and via telephone.
Mortgage Assistant, Westchester Federal Savings, HSBC – New Rochelle, NY
Serviced aspects of mortgage and insurance accounts.
Monitored insurance policies and remitted renewal premiums.
Reinstatement of insurance policies, mortgagors and companies.
typed correspondence, answered phone and scheduled meeting.