Client Service Representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

  • Membership renewals
  • Account management
  • Database maintenance
  • Customer support
  • High-energy attitude
  • Customer relations
  • Call Center Operations
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Microsoft Office expertise
  • Technologically savvy
10/2021 to Current
Client Service Representative Maximus, Inc. Pharr, TX,
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Presented and explained fees, clearly clarifying invoices and company policies.
07/2019 to 10/2021
Teller Trustmark Brookhaven, MS,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Delivered exceptional service to customers in person or over telephone.
  • Built and maintained client relationships through quality, personalized interactions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Kept teller window areas clean, organized and fully stocked.
  • Responded and assisted customers with account inquiries and updates.
10/2018 to 07/2019
Head Cashier Ollie's Bargain Outlet Butler, PA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
05/2016 to 10/2018
Front End Manager Town And Country Markets Bellevue, WA,
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Created and optimized employee schedules for shift coverage.
Education and Training
Expected in 05/2015
High School Diploma:
East St. John High School - Reserve, LA
Expected in
: Nursing
Southeastern Louisiana University - Hammond, LA
Expected in
: Business
Delgado Community College - New Orleans, LA

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Resume Overview

School Attended

  • East St. John High School
  • Southeastern Louisiana University
  • Delgado Community College

Job Titles Held:

  • Client Service Representative
  • Teller
  • Head Cashier
  • Front End Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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