client service representative resume example with 6+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Skills
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Experience
Client Service Representative, 10/2021 - Current
Maximus, Inc. – Pharr, TX
Maximus, Inc. – Pharr, TX
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Presented and explained fees, clearly clarifying invoices and company policies.
Teller, 07/2019 - 10/2021
Trustmark – Brookhaven, MS
Trustmark – Brookhaven, MS
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Earned high volume of referrals as part of bank's sales incentive system.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Kept teller window areas clean, organized and fully stocked.
- Responded and assisted customers with account inquiries and updates.
Head Cashier, 10/2018 - 07/2019
Ollie's Bargain Outlet – Butler, PA
Ollie's Bargain Outlet – Butler, PA
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments promptly for customers to exceed productivity standards.
- Helped with purchases and signed customers up for rewards program.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Processed refunds for worn, damaged and broken merchandise.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Front End Manager, 05/2016 - 10/2018
Town And Country Markets – Bellevue, WA
Town And Country Markets – Bellevue, WA
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Created and optimized employee schedules for shift coverage.
Education and Training
High School Diploma: , Expected in 05/2015
East St. John High School - Reserve, LA
East St. John High School - Reserve, LA
Nursing Expected in
Southeastern Louisiana University - Hammond, LA
Southeastern Louisiana University - Hammond, LA
Business Expected in
Delgado Community College - New Orleans, LA
Delgado Community College - New Orleans, LA
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Resume Overview
School Attended
- East St. John High School
- Southeastern Louisiana University
- Delgado Community College
Job Titles Held:
- Client Service Representative
- Teller
- Head Cashier
- Front End Manager
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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