Client Service Representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Successful and energetic with grace in handling difficult situations through resourcefulness and adaptability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable Chat support specialist with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and typing 70 WPM .
Skills
Inbound and Outbound Calling
Technical Support
Good listening skills
Professional Telephone Voice
Microsoft Office
Verbal and written communication
Problem-solving skills
Service recommendations
Account management
Database Management
Complaint resolution
Report preparation
Sales expertise
Order Fulfillment
Strategic sales knowledge
Money handling abilities
Shipping procedures understanding
Professional telephone demeanor
Medical terminology knowledge
Sales
Shipping and Receiving
Invoicing
Scheduling
Invoice Processing
Sales Goals
Client Needs Assessment
Customer Complaint Resolution
Troubleshooting Technical Issues
Product Knowledge
Call Volume Analysis
Insurance Knowledge
Appointment Setting
Billing Inquiries
Product Sales
Account Closing
Prospecting Clients
Work History
Client Service Representative, 08/2021 - Current Canon Solutions America – Richardson, TX,
Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Managed master calendar by scheduling and confirming appointments.
Connected with clients through consultative sales strategies to understand and address requirements.
Educated customers about billing, payment processing and support policies and procedures.
Implemented and developed customer service training processes.
Recommended products to customers, thoroughly explaining details.
Facilitated inter-departmental communication to effectively provide customer support.
Overcame objections and negotiated payments and helped customers regain or retain current account status.
Researched customer inquiries using modern technology and proactively improved internal processes.
Created and maintained knowledge base of articles to enable informed service across support team.
Customer Service Representative, 04/2020 - 09/2021 Glaukos – Burlington, MA,
Answered constant flow of customer calls with up to 900 calls in queue per minute.
Scheduled COVID 19 vaccination appointments.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Chat Support Representative, 06/2019 - 11/2019 Expeditors International Of Washington, Inc. – Kentwood, MI,
Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Worked closely with each customer to carefully resolve issues within timely fashion.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Handled inbound customer chat conversations from various websites.
Answered average of 80 emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Followed up with customers about resolved issues to maintain high standards of customer service.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Data Entry Specialist, 06/2016 - 12/2018 BroadPath Healthcare – City, STATE,
Compiled data and reviewed information for accuracy prior to input.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Scanned documents and saved in database to keep records of essential organizational information.
Monitored database updates and verified for correctness.
Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
Supported multiple departments with special projects.
Evaluated source documents to locate information needed for each data entry field.
Education
Advance Technical High School Diploma: General Studies, Expected in 05/2013 - Central High School - Phenix City, AL GPA:
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