LiveCareer-Resume

client service representative resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly skilled at training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public. Professional in customer-focused management with experience identifying issues and implementing solutions. Customer service Customer relations Public speaking Team liaison Data Management Data analysis Supervision Interpersonal and written communication Strong verbal communication Scheduling understanding Communications Team building Project organization Team Leadership Team management Extremely organized Data entry Problem resolution Account servicing Relationship development Order processing Strategic planning MS Office disciplined professional experienced in document management and time management. Offers skills in record keeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in a clerical position focused on information and document oversight.

Skills
  • Operational Processes
  • Upbeat and Positive Personality
  • Registration Paperwork
  • Understanding Customer Needs
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Computer Skills
  • Phone Skills
  • Ability To Manage
  • Business Development
  • Outbound Calling
  • Client Relations
  • Customer Support
  • Salesforce CRM
  • MS Office
Experience
09/2022 to 07/2023 Client Service Representative Plunkett's Pest Control | Dixon, IL,
  • Taking inbound and making outbound calls to clients looking to schedule an appointment with a clinician in our group of clinicians in four state in the midwest Michigan, Illinois, Minnesota, and Wisconsin.
  • Clients are verified using all HIPAA practices and regulations for privacy
  • Various software was used in the process Salesforce and Talkdesk were the main tools used in the process of scheduling clients with clinicians in our group
06/2020 to 02/2022 Representative National Grid | Providence, RI,
  • Taking credit applications over the phone and internet for our 3 dealerships, Summit
  • Place KIA Clinton Township and Auburn Hills and Lalonde CDJR
  • Once the application is completed, we call and verify the customers information then we proceed to set the appointment for potential customers to come to the showroom and meet with the sales representatives
  • Identified and solved problems with minimal guidance to minimize disruptions to business
  • Developed strong business relationships to provide service and value beyond customer expectations
01/2020 to 03/2020 Automotive BDC Representative Ed Napleton Automotive Group | Oaklawn, IL,
  • Working with auto dealers speaking to consumers who are car shopping
  • Responsible for all interactions with consumers that contact us through the internet
  • We handle all leads generated by dealership websites, 3rd party websites and other company initiatives, we answer all questions consumers have and build value and set appointments.
09/2018 to 02/2019 Banking Support Team Lead Elior | Thief River Falls, MN,
  • Responded to all agent support inquiries through the supervisor hotline, including escalating customer complaints and document voice of the customer feedback
  • Ensure that customer questions and problems are resolved properly and quickly
  • Address challenging customers and problems that require escalation outside of the department
  • Strive to provide all customers with an outstanding customer experience
  • Complete tickets escalated to management including customer call backs
  • Share job knowledge and best practices with agents for their continued development
  • Provided real time and or side by side coaching, live monitor calls, review recorded call for continuous improvement of agent performance
  • Increase employee efficiency by monitoring real time adherence, and metrics in a multi-skilled center environment through dashboards and workforce management
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Improved operations through consistent hard work and dedication
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
12/2017 to 06/2018 Collection Specialist Ed Napleton Automotive Group | Hazelwood, MO,
  • Working with HOA in various states to collect on delinquent association dues, that are turned over to Equity Experts after multiple attempts by HOA to contact the homeowner.
06/2017 to 10/2017 Automotive BDC Representative Lithia Motors | Las Vegas, NV,
  • Working with auto dealers speaking to customers who are car shopping
  • Responsible for all interactions with consumers that contact us through the internet
  • We handle all leads generated by dealership websites, 3rd party websites and other company initiatives, we answer all questions consumers have and build value and set appointments.
06/2014 to 05/2017 BDC Representative Astera Credit Union | Dewitt, MI,
  • Process inbound and outbound consumer calls for auto loans, via our company sponsored website and other company sponsored websites that we are partnered with
  • Verify the applicant’s information and scheduled consumer appointments with network dealers.
05/2013 to 04/2014 Member Service Representative PSCU | City, STATE,
  • Processed card holder information request to status lost or stolen cards, change addresses on credit card accounts, order replacement cards, provided statements and activating accounts
  • Respond to card holder inquires utilizing multiple systems to provide general information on card holders accounts while controlling and managing the calls.
06/2012 to 12/2012 Property Preservation Manager Keller Williams Realty | City, STATE,
  • Managed all Fannie Mae, Chase, and BOA foreclosed properties in Palm Beach County
  • Provided around the clock maintenance including eviction services and changing locks on newly foreclosed properties
  • Completed Broker Price Options on newly foreclosed units as well.
Education and Training
Expected in 12/2024 to to Bachelor of Science | Management Information Systems Wayne State University, Detroit, MI GPA:

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Resume Overview

School Attended

  • Wayne State University

Job Titles Held:

  • Client Service Representative
  • Representative
  • Automotive BDC Representative
  • Banking Support Team Lead
  • Collection Specialist
  • Automotive BDC Representative
  • BDC Representative
  • Member Service Representative
  • Property Preservation Manager

Degrees

  • Bachelor of Science

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