client service representative resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in products, services and consumer trends. Very well seasoned dispatcher, competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in printing industry.
Skills
Account management
Database maintenance
Customer support
Customer relations
Shipping and receiving understanding
Data evaluation
Microsoft Office expertise
Office equipment proficiency
Route management
Fleet dispatching
Transportation solution development
Experience
08/2018 to 01/2021Client Service RepresentativeCapital Insurance Group | Santa Barbara, CA,
Assessed customer account information to determine current issues and potential solutions.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Tracked down sources of special products and services to meet customers' special needs.
Shared detailed information regarding options to help customers make decisions.
Reached out to current and prospective clients to assess needs and recommend product or service offerings.
Managed minor issues involving clients and accounts, escalating situations that required additional assistance to managers for immediate attention.
Supported clients by handling service requests, answering questions and acting as consistent resource.
Added new client data to system and made changes to old information to keep everything up-to-date.
Delivered high level of service and support to clients by ensuring that issues were responded to promptly.
Gathered information from clients for entry into computer database.
Responded quickly to customer concerns and inquiries by phone or email.
Helped sales complete special projects on schedule and with optimal resource utilization.
06/2012 to 08/2018DispatcherFlorida East Coast Railway | Fort Pierce, FL,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over 10 messengers, cyclist and drivers.
Accurately and efficiently responded to over 50 daily requests.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Reported delays, accidents or other traffic and transportation situations.
Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
Organized, controlled, expedited and tracked freight and personnel movement to support manufacturing processes.
Maintained expert knowledge of freight regulations and laws and verified strict compliance.
Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
02/2010 to 06/2012Small Format Finishing and Bindery DepartmentC2 Imaging | City, STATE,
Prepared finished products for shipment.
Processed newly printed book pages, using folding machines, cutting machines and paper joggers to achieve consistent and proper product positioning.
Monitored work products for faulty stitching or binding, printer errors such as collation, ink spots or evidence of paper jam, improperly trimmed page edges or loose or uncut threads.
Operated saddle stitchers, coil binding machines and glue rollers to assemble books by stitching and gluing endpapers, bindings and backings.
Inspected finished products, including bound and unbound items to identify defects or quality issues.
Followed customer specifications to set up dies, stamping machines, coil binding machines and saddle stitchers to cut, emboss and bind books of varying dimensions as ordered.
Kept daily production records and updated order status to reflect work progress, handling up to 60 printing, stitching and binding jobs daily.
Reviewed work orders to identify machines and tools necessary to complete jobs and prepare and calibrate requisite equipment where necessary.
Trimmed page edges using guillotine cutting machines to achieve professional, pleasing book aesthetic.
Maintained printers by replenishing paper reams and rolls, replacing ink and toner cartridges and addressing jams and other mechanical malfunctions.
Completed high-quality work by performing bindery tasks according to job instructions and work orders.
Communicated with staff coordinate work, maintain efficiency and achieve production targets.
Read work orders to determine instructions and specifications for machine set-up.
Examined stitched, collated and bounded product samples for defects such as imperfect bindings, ink spots and torn pages.
Trimmed edges of books to size using cutting machines, book trimming machines or hand cutters.
Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
UV coating and laminating operator
Education and Training
Expected in to to High School Diploma | Queens Vocational & Technical High School, Sunnyside, NY, GPA:
Expected in to to | LaGuardia Community College of The City University of New York, Long Island City, NYGPA:
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Resume Overview
School Attended
Queens Vocational & Technical High School
LaGuardia Community College of The City University of New York