Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Driven Facilities/Office Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

  • CRM Software
  • Staff Development and Training
  • Quality Assurance
  • Schedule Coordination
  • Decision Making
  • Regulatory Compliance
  • Coaching and Mentoring
  • Complex Problem Solving
Work History
08/2021 to Current Client Service Representative Legacy Health System | West Linn, OR,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Devised solutions to operations issues related to Salesforce, working closely via phone, email, live chat and web teleconference.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
03/2019 to 03/2020 Facilities Office Coordinator Agnes Scott College | Decatur, GA,
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
  • Served as point of contact for internal and external customers seeking support and information
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Arranged corporate and office conferences for company employees and guests
  • Managed CRM database, including troubleshooting, maintenance, updates, and report generation
  • Assisted with logistical requirements for events and meetings
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality
  • Efficiently supervised diverse office functions, including filing, sorting, and handling incoming and outgoing mail
  • Upheld strong vendor relations and sourced new vendors for specific needs
  • Compared vendor prices and negotiated for optimal savings
  • Increased team productivity by reorganizing office supplies and protocols
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
10/2014 to 07/2018 Facilities Supervisor American Red Cross | Dickson, TN,
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
  • Worked within budget guidelines to accomplish routine repairs, maintenance, and special projects
  • Served as point of contact for internal and external customers seeking support and information
  • Optimized supply levels to keep stock within ideal parameters for expected needs
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Helped select, schedule, and oversee contractors
  • Managed RFQ and RFP processes for bidding capital projects
  • Accomplished multiple tasks within established timeframes
  • Maximized performance by monitoring daily activities and mentoring team members
  • Cross-trained existing employees to maximize team agility and performance
  • Fostered relationships with vendors to foster positive working relationships
  • Oversaw high profile projects for by planning, designing, and scheduling phases
  • Provided management for internal personnel, contractors, and vendors
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
07/2008 to 10/2014 Office Services Assistant Mckinsey | Tampa, FL,
  • Answered telephone calls and read emails to redirect calls and forwarded emails to appropriate personnel
  • Monitored stock of office supplies to report shortages to management, including paper clips, stationery, and printer paper
  • Reviewed files and records to obtain information to respond to customer and client requests
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests
  • Answered average of 70 calls per day to address customer inquiries, confirmed appointments and provided service information
  • Distributed incoming mail from shipments, couriers, and postal delivery to 350 employees within the organization
  • Used Microsoft Word and other software tools to create documents and other communications
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Expected in 05/2023 Bachelor of Science | Business Administration Texas Southern University, Houston, TX GPA:
Expected in 05/2001 High School Diploma | Smiley High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Texas Southern University
  • Smiley High School

Job Titles Held:

  • Client Service Representative
  • Facilities Office Coordinator
  • Facilities Supervisor
  • Office Services Assistant


  • Bachelor of Science
  • High School Diploma

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