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Professional Summary
Driven Facilities/Office Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Skills
CRM Software
Staff Development and Training
Quality Assurance
Schedule Coordination
Decision Making
Regulatory Compliance
Coaching and Mentoring
Complex Problem Solving
Work History
08/2021 to CurrentClient Service RepresentativeLegacy Health System | West Linn, OR,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Connected with clients through consultative sales strategies to understand and address requirements.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Introduced clients to available online resources and services to increase convenience.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Devised solutions to operations issues related to Salesforce, working closely via phone, email, live chat and web teleconference.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
03/2019 to 03/2020Facilities Office CoordinatorAgnes Scott College | Decatur, GA,
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
Served as point of contact for internal and external customers seeking support and information
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Arranged corporate and office conferences for company employees and guests
Managed CRM database, including troubleshooting, maintenance, updates, and report generation
Assisted with logistical requirements for events and meetings
Implemented preventive maintenance on machines and equipment to optimize safety and operational quality
Efficiently supervised diverse office functions, including filing, sorting, and handling incoming and outgoing mail
Upheld strong vendor relations and sourced new vendors for specific needs
Compared vendor prices and negotiated for optimal savings
Increased team productivity by reorganizing office supplies and protocols
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
Routed correspondence to facilitate timely communication between team members, customers and vendors.
10/2014 to 07/2018Facilities SupervisorAmerican Red Cross | Dickson, TN,
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
Worked within budget guidelines to accomplish routine repairs, maintenance, and special projects
Served as point of contact for internal and external customers seeking support and information
Optimized supply levels to keep stock within ideal parameters for expected needs
Monitored safety compliance to maintain strict standards and protect team members from harm
Helped select, schedule, and oversee contractors
Managed RFQ and RFP processes for bidding capital projects
Accomplished multiple tasks within established timeframes
Maximized performance by monitoring daily activities and mentoring team members
Cross-trained existing employees to maximize team agility and performance
Fostered relationships with vendors to foster positive working relationships
Oversaw high profile projects for by planning, designing, and scheduling phases
Provided management for internal personnel, contractors, and vendors
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
07/2008 to 10/2014Office Services AssistantMckinsey | Tampa, FL,
Answered telephone calls and read emails to redirect calls and forwarded emails to appropriate personnel
Monitored stock of office supplies to report shortages to management, including paper clips, stationery, and printer paper
Reviewed files and records to obtain information to respond to customer and client requests
Managed front desk area by welcoming and greeting visitors and responding to in-person requests
Answered average of 70 calls per day to address customer inquiries, confirmed appointments and provided service information
Distributed incoming mail from shipments, couriers, and postal delivery to 350 employees within the organization
Used Microsoft Word and other software tools to create documents and other communications
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Expected in 05/2023Bachelor of Science | Business AdministrationTexas Southern University, Houston, TXGPA:
Expected in 05/2001High School Diploma | Smiley High School, Houston, TXGPA:
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