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Client Service Professional Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly motivated Service Trainer with commitment to excellence and more than 2 years of experience. Effective decision-maker with top-of-the-line customer service skills. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years of experience to dynamic new position. Experienced Production Trainer with over 2 years of experience in Food Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Coaching and training
  • Proficient in Customer Service
  • Customer assistance
  • Issue resolution
  • Relationship building
  • Learning management systems
  • Staff leadership
  • Quality control
  • Refunds and exchanges
  • Cash register operations
  • Guest inquiries
  • Cash register skills
  • Staff training
  • Order accuracy
  • Food preparation
  • Food station setup
  • Menu presentation
  • Tableside service
  • Order delivery practices
  • Bill computation
  • Point of sale knowledge
  • Dining area cleanliness
  • Sale expertise
  • Food running
  • Food preparation and safety
  • Item promotion
  • Performance improvement
  • Daily specials memorization
  • Ordering procedures
  • Table setting knowledge
  • Food sales and promotion
  • Cash handling
  • Communication skills
  • Guest seating arrangements
Work History
Client Service Professional, 11/2019 to Current
Domino's PizzaMinneapolis, MN,
  • Responded to customer questions via phone, email and in-person
  • Kept meticulous records of all client conversations, implementing new data into computer system each day
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Maintained up-to-date knowledge of product and service changes
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Investigated and resolved customer inquiries and complaints quickly
  • Promptly responded to inquiries and requests from prospective customers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Cafe Worker, 10/2019 to Current
Valley Medical CenterRenton, WA,
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures
  • Maintained clean and attractive product displays to entice customer purchases
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
  • Monitored food temperatures to comply with safety regulations
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
  • Notified management of product and supply shortages to reduce disruption in availability
  • Produced food and drink products that adhered to company quality and quantity standards
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Used time management and efficient cleaning methods to meet deadlines
Service Trainer, 03/2018 to 07/2019
Trek Bicycle CorpChapel Hill, NC,
  • Diffused tense situations using active listening, communication and and trust in my peers to resolve issues
  • Worked closely with guests, managers and employees by helping with the quality of service and quickly getting food out
  • Trained newly hired employees on processes and procedures by explaining and demonstrating side work, how to seat someone and how to manage your time wisely
  • Developed effective relationships with peers, management staff and other stakeholders through effective communication
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency
  • Implemented new floor assignments based on evaluation of staffing requirements
  • Continually maintained and improved company's reputation and positive image in markets served
Production Trainer, 03/2018 to 07/2019
Ducommun IncorporatedHuntsville, AR,
  • Reviewed operations on continuous basis and immediately reported safety and production problems
  • Inspected production, employee work, raw materials and finished products to check quality and compliance with specifications
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Educated customers on promotions to enhance sales
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Education
High School Diploma: , Expected in 05/2019
Western High School - Parma, MI
GPA:

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Resume Overview

School Attended
  • Western High School
Job Titles Held:
  • Client Service Professional
  • Cafe Worker
  • Service Trainer
  • Production Trainer
Degrees
  • High School Diploma