Client Service Professional Resume Example H&R Block

CLIENT SERVICE PROFESSIONAL

Professional Summary

Friendly and enthusiastic customer service representative. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Experience

H&R BlockJanuary 2016Client Service Professional
Decatur, GA

Handled incoming and outgoing correspondence, including mail, email and faxes.
Screened telephone calls and inquiries and directed them as appropriate.
Devised and maintained office systems to efficiently deal with paper flow.
Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.

Asurion- DirecTVNovember 2014 to December 2015Technical Support Agent/Customer Service Rep
Atlanta, GA

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Maintain customer records, using automated systems.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Provide customers with ongoing technical support.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Pamela WhiteJanuary 2014 to CurrentSecretary/Administrative Assistant
Atlanta, GA

Create, maintain, and enter information into databases.
Schedule and make appointments.
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Schedule and confirm appointments for clients, customers, or supervisors.

Goodwill Industries International IncJanuary 2014 to November 2014Customer Service Representative
Decatur, GA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

New York & CompanyFebruary 2012 to May 2014Retail Sales Associate
Atlanta, GA

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Value VillageAugust 2012 to February 2013Retail Sales Associate
Decatur, GA

Greet customers and ascertain what each customer wants or needs.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Education

Georgia Gwinnett CollegeDec 2017Bachelor of Science: PsychologyLawrenceville, GAPsychology

Community Service Volunteer, Boys & Girls Club, 2014-2015

Skills

make appointments, billing, cash registers, Interpersonal Skills, credit, clients, databases, database management, fax machines, features, filing, money, office equipment, packaging, phone systems, copiers, policies, improvements in products, Quick Learner, recording, repairs, sales, shipping, take messages, technical support, telephone, telephones, Verbal Communication, word processing

Resume Overview

Companies Worked For:

H&R Block
Asurion- DirecTV
Pamela White
Goodwill Industries International Inc
New York & Company
Value Village

School Attended

Georgia Gwinnett College

Job Titles Held:

Client Service Professional
Technical Support Agent/Customer Service Rep
Secretary/Administrative Assistant
Customer Service Representative
Retail Sales Associate

Degrees

Bachelor of Science : Psychology
Community Service Volunteer, Boys & Girls Club, 2014-2015

Client Service Professional Resume Example

Resume Score: 90%

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