Client Service Professional Resume Example
Love this resume?Build Your Own Now
CLIENT SERVICE PROFESSIONAL
Professional Summary
Friendly and enthusiastic customer service representative. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Experience
Rr Donnelley & SonsJanuary 2016Client Service Professional
Lancaster , OH
Lancaster , OH
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Screened telephone calls and inquiries and directed them as appropriate.
- Devised and maintained office systems to efficiently deal with paper flow.
- Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
Glass Doctor - NorcrossNovember 2014 to December 2015Technical Support Agent/Customer Service Rep
Whippany , NJ
Whippany , NJ
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Maintain customer records, using automated systems.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Provide customers with ongoing technical support.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Pawn KingJanuary 2014 to CurrentSecretary/Administrative Assistant
Urbana , IL
Urbana , IL
- Create, maintain, and enter information into databases.
- Schedule and make appointments.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Schedule and confirm appointments for clients, customers, or supervisors.
Pawn KingJanuary 2014 to November 2014Customer Service Representative
Acworth , GA
Acworth , GA
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
New York & CompanyFebruary 2012 to May 2014Retail Sales Associate
City , STATE
City , STATE
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Help customers try on or fit merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Value VillageAugust 2012 to February 2013Retail Sales Associate
City , STATE
City , STATE
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Georgia Gwinnett CollegeDec 2017Bachelor of Science: PsychologyCity, StatePsychology
Community Service
Volunteer, Boys & Girls Club, 2014-2015
Skills
make appointments, billing, cash registers, Interpersonal Skills, credit, clients, databases, database management, fax machines, features, filing, money, office equipment, packaging, phone systems, copiers, policies, improvements in products, Quick Learner, recording, repairs, sales, shipping, take messages, technical support, telephone, telephones, Verbal Communication, word
processing
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
Resume Overview
School Attended
- Georgia Gwinnett College
Job Titles Held:
- Client Service Professional
- Technical Support Agent/Customer Service Rep
- Secretary/Administrative Assistant
- Customer Service Representative
- Retail Sales Associate
Degrees
- Bachelor of Science : Psychology
Community Service Volunteer, Boys & Girls Club, 2014-2015
Similar Resumes
