Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
I am a hardworking professional with terrific work ethic and communication skills. Engaging and personable with the ability to work effectively in team-based environments. I'm a Dedicated customer service professional with extensive experience in the people industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. I'm very energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I'm a reliable worker that loves learning new things.
Education
North Dakota State University, Fargo ND,
Expected in 05/2018 High School Diploma | Philip High School, Philip SD,
Work History
01/2020 to 04/2021 Client Service Professional Rr Donnelley & Sons | Streamwood, IL,
- Assisted Tax pros with special projects in filing and money areas to uphold strict service standards
- Scheduled client appointments for services with tax pros
- Responded to customer questions via phone, email and in-person
- Performed data entry with work center to record call notes, suggestions and questions
- Operated POS system to itemize and complete average of customer purchases
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Kept meticulous records of all client conversations, implementing new data into computer system each day
- Added new client data to system and made changes to old information to keep everything up-to-date
- Greeted customers pleasantly and scheduled appointments for service
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Prepared, completed and processed customer account forms and database changes
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
07/2020 to 03/2021 Front Desk Receptionist Milan Laser Hair Removal | Raleigh, NC,
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
09/2019 to 08/2020 Housekeeping Swagelok | Lilydale, MN,
- Removed waste paper and other trash from premises to designated area
- Verified cleanliness and organization of storage areas and carts
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Kept building entryway glass clean and polished for professional presentation
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Disposed of trash and recyclables each day to avoid waste buildup
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Cleaned and changed bedspreads, blankets and mattresses
- Waxed and polished wood floors and other woodwork
- Swept and washed all hard surface floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Washed and polished glass windows and doors to keep entryways clear and professional
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
- Requested maintenance orders to fix non-working equipment and address any room damage
- Swept and vacuumed floors, hallways and stairwells
- Reported all maintenance issues to the housekeeping status board
- Supplied guests with extra towels and toiletries when requested
05/2017 to 05/2018 Cashier Jerry's Food | City, State,
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Skills
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Resume Overview
School Attended
- North Dakota State University
- Philip High School
Job Titles Held:
- Client Service Professional
- Front Desk Receptionist
- Housekeeping
- Cashier
Degrees
- Some College (No Degree)
- High School Diploma
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